Pomelo

We’re glad to hear you had a positive experience! Thank you for taking the time to share your thoughts.

Thank you for your feedback. We understand it’s frustrating when exchange rates seem lower and bank-to-bank transfers take longer than expected. Your experience helps us improve, and we appreciate you sharing it with us.

Thank you for sharing your concerns. We understand how confusing and frustrating sudden changes to sending rules, fees, and payment methods can feel, especially when it involves your personal and financial information. Please be assured that Pomelo takes security very seriously, and all customer data is protected. Any requests for card information are part of our standard verification process, not a compromise of your data. We encourage you to reach out to our support team directly so they can review your account, clarify the recent changes, and ensure everything is secure. Your feedback is valuable and helps us improve communication and transparency for all customers.

Thank you for sharing your honest feedback. We’re glad to hear the service and money transfers worked well for you, but we’re truly sorry that the payment experience felt frustrating. Late fees can definitely feel overwhelming, and we understand how that can lead to a negative experience. Please know Pomelo isn’t meant to be a trap; we aim to provide a safe, transparent service, and your comments help us improve. We’ll make sure your feedback about the payment plan and fees is shared with the team so we can continue making things better for our customers.

We appreciate your feedback! We’re glad the exchange rate is helpful, and we want you to know that credit limits and payoff flexibility will improve with our new card program launching in 2026.

Thank you for your feedback! We’re glad you find Pomelo easy and convenient to use. We understand the need for a higher spending balance, and we're excited to share that we’ll be launching a new card program in 2026 with higher credit lines. Stay tuned! We appreciate your patience and support!

Thank you for your feedback. We’re sorry for the inconvenience caused by the pause in credit card accounts. This change is part of our upgrade to a new card program launching in 2026 with improved features and higher credit lines. We understand your frustration and appreciate you sharing your concerns.

Thank you for your kind words! We're pleased to know you had a good experience.

Your positive feedback is much appreciated! We're glad we could provide a good experience for you.

Thank you for your feedback! We’re glad you find Pomelo an awesome platform for sending money overseas, especially to the Philippines, and that you appreciate the no-interest feature when paying your balance in full each month.

We appreciate your feedback and are glad you had a positive experience with us!

We appreciate your feedback and are glad you had a positive experience with us!

Your positive feedback is much appreciated! We're glad we could provide a good experience for you.

It's wonderful to hear that you had such a positive experience. Thank you for your feedback!

Thanks for the great feedback! We're happy to hear that you were satisfied with our service.

Thank you for your feedback! Transfer times can vary, but we understand it can be inconvenient when it takes a full day to receive the money. We appreciate you sharing your experience as it helps us continue improving.

We're happy to hear that you had a great experience. It's wonderful that you found our service an easy way to send money internationally. Thank you for recommending us!

Thank you for sharing your experience. We’re glad to hear your transfers are usually fast and smooth, and we’re sorry for the delay this time. Our team is aware of the issue affecting transfers and is already working to resolve it as quickly as possible. We appreciate your patience and understanding while we fix this.

We appreciate your feedback and are glad you had a positive experience with us!

Thanks for the great feedback! We're happy to hear that you were satisfied with our service.