Pomelo (pomelo.com) has a 3.6 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 21% of negative reviews. Last updated 2026-08-10.
What people say
B
Black Ferrero · 1 review · Experienced 2026-02-13 ·
★★★★★
Wish i can give -1 review-BEWARE
Wish i can give -1 review. Pomelo started out very good, been using them for a year or so. Then all of a sudden the service went bad, rates became lower and it was a pain in the neck getting in touch with them. Was forced to use my debit card instead. They said the system is under going re-construction for better service or whatsoever. Then one day i received a closure notice via email stating my account was permanently closed. I have $500 more or less worth of points as far i remember. They sucked them up and i could’t access my account anymore. Good thing i was able to withdraw my balance as i smelled something fishy is going on. Smh. What a shame. Beware with this company.
M
MrsPayne · 6 reviews · Experienced 2026-05-28 ·
★★★★★
Pls!!!
Pls!!!! Does anyone Knows how or where I can reach this company?! I have a small amount left to pay and now I checked it from my bank acct where you can see your credit cards used, the amount is getting higher because of the interest. The apps is not working no more so I dont know how to pay it…
I have been a pomelo user since they first started but last March they close my account without me knowing
c
customer · 3 reviews · Experienced 2025-12-01 ·
★★★★★
Costumer service is really bad hard to…
Costumer service is really bad hard to reach a real person to talk call never answer, the app is not very good to navigate, it was suppose to send me a new card never receive, so I deleted and move on somewhat else
I had an account with them and my last transaction was November 2025. I received an email last December 29,2025 stating that there was temporary disruption to money services but seemed permanent. Last February I got an email that my account was closed. I sent them an email asking them why but didn't get a response. I am very disappointed with this.
They suck, needed to repay my loan with them by check because I was refinancing and my new loan paid off some of my debt. They refused to take the payoff check on my account because I needed to send it in the mail. And then reported the account as late payments in my credit report for non payment when they refused to take a certified bank check. I’ve since disputed this credit report marks and got them all removed. But I wouldn’t trust these guys.
I cannot open my account I don’t know what happened I’m disappointed.
j
joshua anderson · 2 reviews · Experienced 2026-02-02 ·
★★★★★
It was ok at first
It was ok at first, but they eventually stopped my secured credit card and said they would mail me a new one for no known reason. So I waited for a few months and it didnt come. I tried to contact them to no avail. Then out of the blue they canceled my account and kept my 500 or so dollars. I have tried to contact them since and no response.
D
David Park · 1 review · Experienced 2026-02-21 ·
★★★★★
My phone number no longer allows me to…
My phone number no longer allows me to access my Pomelo and therefore my GCash account. It just says, 'apps there seems to be a problem' and it just gives me an option to sign in again only to do the same thing. I called customer support and I've just been on hold for over an hour each time. I know they recently got bought out by a different company and they 'froze' all the charge cards with promise of credit card with higher limits. The company has no right to not allow me into my account so that I cam cancel my card and close my account. Imjust glad I had a zero balance.
S
Shannon Rau · 1 review · Experienced 2026-02-18 ·
★★★★★
Emperor global logistics to whom you're…
Emperor global logistics to whom you're associated is refusing to delivery or refund my payment. This is who you support. I will never be using your or their services again. They kept coming back with more hidden fees. It was deceitful and under handed. I am disgusted. I'd give you 0 stars.
WARNING.. After sending you a Mastercard, THIS IS NOT A REVOLVING CREDIT ACCOUNT BUT A CHARGE ACCOUNT like American Express which you need to pay in full amount every month cycle you use!! They screw my credit report for a measly $115 measly bill paying them on a monthly incremental basis then gave you a "negative" late payment on your credit report!
Used to be good, but their rates got worse and their services went downhill. I think they sold out now anyway and I won't use the new app. Remitly and World Remit have much better rates
Worse than worst. I hope they dont come back for business. Lowest Exchange rate there is. I also do WorldRemit which is 10/10, Pomelo is -10/10. Thats how bad it is.
M
Marquis Stewart · 2 reviews · Experienced 2026-02-03 ·
★★★★★
Woke up to account closure email!!!
I’ve never written a negative review about any business EVER!!! Not only I couldn’t use my Pomelo card because of some future update, but I couldn’t even use the $500 that I added to the account to send. I was forced to use my debit card to send money. And on top of that today, I got an emailed account closure notice. I can’t even log in anymore!!! My account is closed!!!!!! I called and was on hold for 1+hour and still no one picked up, so I hung up the damn phone. Do I get my money back since y’all closed my account for absolutely no reason or did y'all just scam me out of $500??!!!!!! What kinda business practices are y'all running???! This is bull!!!!!
G
George Dia · 4 reviews · Verified · Experienced 2025-11-04 ·
★★★★★
Rates are so low and customers service…
Rates are so low and customers service is lacking of need to do better and more training if possible
I have deleted my pomelo app and got tap tap instead
