Pomelo (pomelo.com) has a 3.6 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 21% of negative reviews. Last updated 2026-08-10.
Mabuhay!
I use Pomelo to send money to my loved ones back home in the Philippines 🇵🇭.
I used my earned points to redeem Grab services in the Philippines 🇵🇭.
So far,
I'm happy with the service.
We stay simple, God fearing, and service for humanity.
It is easier for a camel to go through the eye of a needle than for a rich man to enter the kingdom of God.”
— Matthew 19:24, Mae humanity.
I pray,
Father
Almighty
Into
Thy
Hands
I commend my Spirit.
#TheHolyTrinityBlessedVirginMamaMaryAngelsAndSaintsNowAndForeverAmen 🙏🙏🙏
Reply from Pomelo2025-10-04
We’re so glad to hear you’re happy with Pomelo and that our rewards are useful for your loved ones back home. Thank you for choosing us!
T
Tony O · 10 reviews · Verified · Experienced 2025-09-09 ·
★★★★★
Very Reliable, Convenient
The Pomelo app is very convenient and reliable. The exchange rates are also very fair. But I do wish Pomelo could be accessed from a computer to send money, not just an app on the phone, and also I wish that there was more than one option than paying off completely every month.
Reply from Pomelo2025-09-10
We’re glad to hear you find Pomelo convenient and reliable, and we appreciate your feedback about accessibility and payment options. We’ll share your suggestions with our team as we continue improving the service.
Conversion rate has gotten worse, shipping problems, great app, polite customer service.
Summary: Conversion rate has gotten worse, shipping problems, great app, polite customer service.
When I first started using Pomelo, I noticed the conversion rate was not great, but it was good enough for me (I think it was around 2-3%). Now, it's horrible at about 6%, so I'm unlikely to use Pomelo going forward, if only for that reason.
Regarding the credit card, I wasted hours and hours of my time trying to get that, and I still never received it. After four attempts, I gave up.
The iPhone app is very solid and useful. I think it's the best part of the user experience.
Their customer service is very friendly.
Reply from Pomelo2025-08-18
Thank you for sharing such detailed feedback. We’re glad to hear you find the app solid and that our customer service has been friendly and supportive. We also understand your concerns about the exchange rate and your experience with the credit card; we’re sorry this has been frustrating. Your input is very valuable, and we’ll be reviewing it carefully as we continue to improve. For further assistance, please reach out to our support team at [email protected].
