Reward points not available
Reply from Pomelo2025-10-27
We are sorry you can’t redeem your rewards right now. We’re improving the rewards experience. No worries, your points are safe in your account. Thanks for your patience and understanding.
About Pomelo
Data updated- Website
- pomelo.com
- Category
- Money & Insurance
- Location
- United States · San Francisco
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 21% (7/33)
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Is Pomelo legit?
Pomelo (pomelo.com) has a 3.6 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 21% of negative reviews. Last updated 2026-08-10.
What people say
Fast reliable
Reply from Pomelo2025-10-25
Thanks for your feedback! We’re glad you find our service fast and reliable.
customers service
All the customers service is great but they took out the add user like before. My fiance cant use the credit card.
Reply from Pomelo2025-10-25
Thanks for your feedback! We’re glad you like our customer service. The “add user” feature has been removed as part of product improvements, but we’ll share your feedback with our team.
Quick payment and fast service
Reply from Pomelo2025-10-25
Thanks for your feedback! We’re glad you’re happy with the quick payments and fast service.
Easy to send money
Easy to send money, also, speaking with a live person for help and support. Helpful, professional and courteous
Reply from Pomelo2025-10-22
We're happy to hear that sending money was easy for you and that you had a positive experience with our helpful support team. We appreciate your feedback!
Fast and easy service!
Reply from Pomelo2025-10-21
We're glad you found our service fast and easy! Thank you for your positive feedback; we appreciate it.
Easy way
So easy to send money with my relatives back home.
Reply from Pomelo2025-10-20
We're happy to hear that you find it easy to send money to your relatives. Thank you for your positive feedback; we appreciate it.
I would easily give 5 stars if I could…
I would easily give 5 stars if I could send more than $750 per transaction and if payments were processed faster. That being said, I do love the rates you provide and all transactions have been good.
Reply from Pomelo2025-10-20
Thanks for your feedback! We understand the $750 limit and slower payment processing can be frustrating. Please note that limits are based on the information on your account, and they may improve over time. We’re glad you love the rates and that your transactions have been smooth; your feedback helps us improve!
Great way to send money 💰
Pomelo made my sending money to the Philippines so easy! Thank you for this opportunity!
Reply from Pomelo2025-10-20
We're happy to hear that sending money to the Philippines was made easy for you! We appreciate you sharing your positive experience with our service.
One thing is when I make a payment it…
One thing is when I make a payment it takes a long time for it to clear and I purchased a new phone and I'm trying to send money but it recognizes that it's a new phone they say it sent me an email to verify and I have not received the email I checked multiple times
Reply from Pomelo2025-10-17
Thank you for letting us know. We understand how frustrating it is to experience payment delays and not receive the verification email especially when you just want to send money. Please reach out to our support team at [email protected] so we can look into your account and help resolve this for you as quickly as possible. We’re here to help and make things easier for you.
What I don't like is that it took a…
What I don't like is that it took a while before the balances cleared. It will take 3 days before it is removed. Like mine that I only have a small debit to spend, and I have to wait longer even though I already paid my balances.
Reply from Pomelo2025-10-17
Thank you for sharing your concern. We understand how inconvenient it can be to wait for your balance to clear, especially when you’ve already made a payment and want to use your available funds. Please reach out to our support team at [email protected] so we can look into your account and help resolve this for you as quickly as possible. We’re here to help and make things easier for you.
Pomelo is always ready whenever I need…
Pomelo is always ready whenever I need it. My family back in the Philippines receives the money right away with no hassle at all. Thank you, Pomelo!
Reply from Pomelo2025-10-17
We're happy to hear that your family in the Philippines receives money quickly and without any problems. Thank you for sharing your positive experience with us!
Excellent service
Reply from Pomelo2025-10-17
Thank you for your kind words! We're so glad you had a positive experience.
Very good exellent
Reply from Pomelo2025-10-17
We're thrilled you had a positive experience. Thanks for taking the time to let us know!
Swift response
Reply from Pomelo2025-10-15
Thank you for your feedback! We're glad you had a great experience with our team.
The exchange rate so high.
The exchange rate and the service is so wonderful and excellent. That’s why I recommend to use Pomelo.
Reply from Pomelo2025-10-15
Thank you for the great feedback! We're happy to know you love the exchange rate and service, and we appreciate your recommendation.
The Best Money Sending App I’ve Used
I love the rates offered and the ease it takes to send money using Pomelo. Whether sending Gcash or international transfers, money is delivered quickly and secured. I would love it even more if Pomelo would reinstate the credit cards for family and friends in the Philippines. The points reward program is useful and gives money back for using your Pomelo account. I wish I could use more of the points per occurrence. I highly recommend Pomelo.
Reply from Pomelo2025-10-15
Thank you for your feedback! We’re glad you love the great rates, fast and secure transfers, and rewards. We appreciate your suggestions about family cards and using more points, and we’ll share them with the team. Thanks for recommending Pomelo!
You are stuck forever with the $1000…
You are stuck forever with the $1000 limit.
Reply from Pomelo2025-10-14
Thank you for sharing how you feel. We understand that being limited to $1,000 can be frustrating, especially when you need more flexibility. Please know that limits are reviewed over time, and we’re always looking for ways to better support our customers. We appreciate your feedback!
Easy to transact and considerate
Easy transaction and considerate. Customer service is so reliable and knowledgeable.
Reply from Pomelo2025-10-13
Thank you for sharing your experience! We’re happy to hear that transactions are easy and that our customer service team has been reliable and knowledgeable. Your feedback means a lot to us!
Easy and fast
Sending money to Philippines thru Gcash so easy and fast. The best thing is I don't have to pay transaction fee .
Reply from Pomelo2025-10-14
We appreciate your feedback and are glad you had a positive experience with us!