Smart choice for anyone between the USA…
Smart choice for anyone between the USA 🇺🇸 and the Philippines 🇵🇭 😀
Reply from Pomelo2025-12-01
We’re glad to hear you had a positive experience! Thank you for taking the time to share your thoughts.
About Pomelo
Data updated- Website
- pomelo.com
- Category
- Money & Insurance
- Location
- United States · San Francisco
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 21% (7/33)
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Is Pomelo legit?
Pomelo (pomelo.com) has a 3.6 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 21% of negative reviews. Last updated 2026-08-10.
What people say
Rate of exchange is lower than other…
Rate of exchange is lower than other company such as MoneyGram and it takes too long to for the recipient to receive the funds, even though there has been previous transaction that has been established and completed. The transaction is bank to bank which you would think is secure and should not take 5 or more days to process..
Reply from Pomelo2025-12-01
Thank you for your feedback. We understand it’s frustrating when exchange rates seem lower and bank-to-bank transfers take longer than expected. Your experience helps us improve, and we appreciate you sharing it with us.
Something fishy going on in my Pomelo online or may be only that was leaked . It’s very questionable but I really spoke to thier Live customer in their 1-888 free number
A sudden shift of financial ways . They stopped the sending without giving any messages to informed you . I just sent money 2 days prior thr last one ug cost 2 days yo received my recipient. Not they want you to pay $1.99 but it’s questionable with minimum to send id $100 and they want you to pay only your debit card, which why you had to enter all your debit card, your secret code that it’s already in thier records. And no credits cards . But I am in doubt of insider hackers or customers insider hackers. The day I complaint they made a phone call to you. pomelo my apology if you are aware about this m. But I am in doubt of a fishy thinks happening a possible of leave my data from pomelo.
Reply from Pomelo2025-11-26
Thank you for sharing your concerns. We understand how confusing and frustrating sudden changes to sending rules, fees, and payment methods can feel, especially when it involves your personal and financial information. Please be assured that Pomelo takes security very seriously, and all customer data is protected. Any requests for card information are part of our standard verification process, not a compromise of your data. We encourage you to reach out to our support team directly so they can review your account, clarify the recent changes, and ensure everything is secure. Your feedback is valuable and helps us improve communication and transparency for all customers.
service is good but the payment plan…
service is good but the payment plan sucks. sending money is easy but if you're late on payment, payment fee are freaking high. this thing is a trap or a scam. don't fall for it. just use different app or company. not this.
Reply from Pomelo2025-11-26
Thank you for sharing your honest feedback. We’re glad to hear the service and money transfers worked well for you, but we’re truly sorry that the payment experience felt frustrating. Late fees can definitely feel overwhelming, and we understand how that can lead to a negative experience. Please know Pomelo isn’t meant to be a trap; we aim to provide a safe, transparent service, and your comments help us improve. We’ll make sure your feedback about the payment plan and fees is shared with the team so we can continue making things better for our customers.
Great app, but needs improved.
Pros: Protects my bank account. Great exchange rate. Cons: Low credit limit. Payoff takes too long.
Reply from Pomelo2025-11-26
We appreciate your feedback! We’re glad the exchange rate is helpful, and we want you to know that credit limits and payoff flexibility will improve with our new card program launching in 2026.
easy and convenient .But hopefully…
easy and convenient .But hopefully hight balance to spend. thank you
Reply from Pomelo2025-11-24
Thank you for your feedback! We’re glad you find Pomelo easy and convenient to use. We understand the need for a higher spending balance, and we're excited to share that we’ll be launching a new card program in 2026 with higher credit lines. Stay tuned! We appreciate your patience and support!
Pomelo
Pomelo, apparently, decided to, without notice, pause all credit card accounts while they upgrade our cards. This pause will be in effect for two months, or sometime in 2026. That's an unheard of business practice. I'm certain that I will find another company to do business with and never use Pomelo again, within a week.
Reply from Pomelo2025-11-24
Thank you for your feedback. We’re sorry for the inconvenience caused by the pause in credit card accounts. This change is part of our upgrade to a new card program launching in 2026 with improved features and higher credit lines. We understand your frustration and appreciate you sharing your concerns.
Convenient
Speedy, acceptable currency exchange rate, free service… all good
Reply from Pomelo2025-11-18
Thank you for your kind words! We're pleased to know you had a good experience.
I like the convenience of paying…
I like the convenience of paying monthly.
Reply from Pomelo2025-11-18
Your positive feedback is much appreciated! We're glad we could provide a good experience for you.
Free to send money worldwide.
Awesome platform to send money overseas especially Philippines. No interest as long as you pay the balance off each month.
Reply from Pomelo2025-11-15
Thank you for your feedback! We’re glad you find Pomelo an awesome platform for sending money overseas, especially to the Philippines, and that you appreciate the no-interest feature when paying your balance in full each month.
Easy and convenient
Easy and conveniet.
Reply from Pomelo2025-11-15
We appreciate your feedback and are glad you had a positive experience with us!
Fast and Easy.
Convenient and fast to send money to my family in the Philippines.
Reply from Pomelo2025-11-18
We appreciate your feedback and are glad you had a positive experience with us!
Easy and fast
Easy and fast. Highly recommend.
Reply from Pomelo2025-11-15
Your positive feedback is much appreciated! We're glad we could provide a good experience for you.
Excellent service
Excellent service! The money was there within minutes just in time for a dire emergency. I can definitely depend on the quickness in the future.
Reply from Pomelo2025-11-15
It's wonderful to hear that you had such a positive experience. Thank you for your feedback!
I've been using pomelo for a good while…
I've been using pomelo for a good while now and I have been very pleased with them. They are great and never fail me.. highly recommend.
Reply from Pomelo2025-11-15
Thanks for the great feedback! We're happy to hear that you were satisfied with our service.
It takes 1 day to receive money
Reply from Pomelo2025-11-18
Thank you for your feedback! Transfer times can vary, but we understand it can be inconvenient when it takes a full day to receive the money. We appreciate you sharing your experience as it helps us continue improving.
Great experience and easy way to send…
Great experience and easy way to send money internationally! Highly Recommended!!!
Reply from Pomelo2025-11-12
We're happy to hear that you had a great experience. It's wonderful that you found our service an easy way to send money internationally. Thank you for recommending us!
Pending glitch
Normally my transfers with Pomelo is very fast and no problem at all. This time my transfer is sitting in limbo “pending” and their customer service agent said there’s nothing to worry about, it will go through, but there’s something that needs to be fixed. He didn’t know for sure what or when the problem would be solved. Apparently all transfers today are in the same situation, not just mine. I guess this is bad timing to give a review.
Reply from Pomelo2025-11-11
Thank you for sharing your experience. We’re glad to hear your transfers are usually fast and smooth, and we’re sorry for the delay this time. Our team is aware of the issue affecting transfers and is already working to resolve it as quickly as possible. We appreciate your patience and understanding while we fix this.
Very appealing
It's helpful
Reply from Pomelo2025-11-10
We appreciate your feedback and are glad you had a positive experience with us!
Very fast
Fast and easy to used
Reply from Pomelo2025-11-10
Thanks for the great feedback! We're happy to hear that you were satisfied with our service.