Tenergy Power

Hello, Thank you for your feedback. Upon reviewing the order, we see the order was shipped out and has a tracking number. In cases like these (delivered but not received), we ask customers to first please check with friends/family to see if they have accepted the package on your behalf, or at times the USPS package shows up later. If customers have not received their package, we advise them to reach out to our Support Team for a resolution, and we'd be more than happy to help. Our team also reached to you via email to help confirm if you still need assistance with this order. Kind Regards, Tenergy Support Team

Hello, Thank you for your feedback. We're sorry to hear about your experiences. After reviewing the case, we see that the team responded to the inquiry within 1 business day. Typically we ask customers to give us 1 business day for a response. For any urgent request, we do recommend contacting us over the phone or starting a LiveChat, we are open from Monday to Friday 9am to 5pm PST. Regarding the promotional code, please be advised that customers will receive it via email after subscribing to our newsletter. We always recommend customers to follow up with us if they are having issue placing an order. Please contact our Support Team that can be emailed at [email protected]. Kind Regards, Tenergy Support Team

Hello, Thank you for your feedback. We would like to provide some clarification on our order processing time to prevent any misunderstandings. - Order processing: 1-2 business days - Standard Shipping Time: up to 3-7 Business Days Please note that business days do not typically include weekends. After reviewing your order, we see that the order was placed on January 29th and was shipped out on the next business day. It was delivered within 5 business days on February 5th. For more shipping inquiries or any questions, we encourage customers to contact us anytime. Please contact our Support Team which can be emailed at [email protected]. Kind Regards, Tenergy Support Team