Carbinox

We're truly sorry to hear this was your experience. We can understand how disappointing it must have been to really enjoy the watch at first, only to have key features stop working so soon and then feel like you weren't able to get the support you needed. We'd really appreciate the opportunity to look into what happened. If you could share your order number, we'll review your case and see what we can do to help make this right.

We can only imagine how frustrating this has been. After your first watch failed within days, it's completely understandable that you'd expect the replacement to work, only to have it stop working after just five days as well. We know how disappointing it is to spend weeks waiting for a resolution and still not have a reliable watch. We'd really like the opportunity to review your case personally. If you could share your order number, we'll look into both warranty claims and see what we can do to help get this resolved.

We're truly sorry to hear how this experience unfolded. We can understand how frustrating it must have been to work through the initial setup, then have not one but two watches develop the same battery issue, only to feel like your concerns about the replacement weren't taken into consideration. That's certainly not the experience we want for our customers. We'd really appreciate the opportunity to take another look at your case. If you could share your order number, we'll review your warranty history and see if there's anything more we can do to help.

We're sorry to hear your Edge stopped working after only five months. We can understand how frustrating it is to reach out for help and feel like no one is responding. We'd really like the opportunity to look into your case. If you could share your order number, we'll review what happened and do our best to help find a resolution.

We're truly sorry to hear this. We can understand how disappointing it is to go from loving your X-Ranger to feeling like you can't get the support you need when something goes wrong. That's not the experience we want for our customers. If you could share your order number, we'd really appreciate the opportunity to review your warranty request and see how we can help resolve this for you.

We can understand why this has been so frustrating. After enjoying your watch for nearly a year, waiting almost a month for a replacement and then seeing that it appears to have been sitting without moving would be disappointing for anyone. We're truly sorry for the lack of communication you've experienced. If you could share your order number, we'd really appreciate the opportunity to investigate what happened with your replacement and work on getting this resolved as quickly as possible.

Thank you for coming back and sharing an update after putting your watch to the test. We're glad to hear it has held up well in the demanding temperatures you work in. We do understand your disappointment with the battery life not meeting your expectations, and we appreciate your honest feedback. If you could share your order number, we'd be happy to look into your watch and see if there's anything we can do to help improve your experience.

We can understand why you were so frustrated, especially after waiting more than a month just to receive a response from support. We're glad to hear your warranty request is now moving forward, but we know the delay left a poor impression. We appreciate you sharing this update, and we hope your replacement watch arrives quickly and gets you back to enjoying your Carbinox experience.

We can only imagine how frustrating this must have been. Having your watch fail within the first month, then waiting weeks without clear communication, would leave anyone feeling disappointed. Based on what you've described, it sounds like a replacement watch may have been sent to you, but we'd really like to verify exactly what happened. If you could share your order number, we'd be happy to review your case, look into the timeline, and see if there's anything more we can do to help.

We can understand why you'd feel let down after owning your watch for over a year and not receiving the support you were expecting. Feeling like your messages went unanswered, especially when you're trying to use the lifetime warranty, would be frustrating for anyone. We'd really like the opportunity to look into what happened. If you could share your order number, we'll review your case and see how we can help.

We're sorry to hear the watch hasn't lived up to your expectations. We can understand how frustrating it is to deal with ongoing Bluetooth connection issues and app crashes, especially after using it for several months. We'd really like the opportunity to look into what's causing these problems. If you could share your order number, our team will review your case and do everything we can to help find a solution.

We really appreciate you recognizing how well the watch has held up through tough use, which is why it's especially disappointing to hear it's now having issues with calls. We completely understand why you'd be frustrated, especially if you feel your warranty concerns haven't been addressed. We'd love the opportunity to look into this for you. If you could share your order number, we'll review your case and see what options are available to help resolve this.

We're sorry to hear you've had to deal with these issues not once, but twice. We can understand how frustrating it is to have your replacement develop problems after only a few months, especially when you've already reached out for warranty support without receiving a response. We'd really like the opportunity to review your case. If you could share your order number, we'll look into your warranty request and see how we can help get this resolved.

Thank you for taking the time to share such detailed feedback. We're glad to hear the watch has been durable and reliable as a timepiece, but we understand your disappointment with the fitness features and workout detection. That’s not the experience we want for our customers. If you could share your order number, we'd be happy to review your case and see if we can help troubleshoot the issues you've described.

We can understand how disappointing it is to run into problems after only a week of using your watch. Issues with text notifications and unexpected battery drain on your phone are certainly not the experience we want you to have. We'd really like the opportunity to help. If you could share your order number, we'll review your case and work with you to find a solution.

We can only imagine how disappointing this must have been, especially since the watch was a birthday gift. Instead of enjoying your new watch, you were left dealing with sizing issues and repeated attempts to get support, and we completely understand why that would leave such a negative impression. This is not the experience we want anyone to have. If you're willing to give us another opportunity, please send us your Amazon order information, and we'll personally review your case to see how we can help make this right.

After six months of using the watch, we completely understand why you're frustrated. It's especially disappointing when there are things you genuinely like about the product, like the design and durability, but the features you rely on every day don't perform the way you expected. We appreciate you taking the time to share such detailed feedback, as it helps us understand exactly where your experience fell short. We'd really like the opportunity to look into the syncing and tracking issues you've described. If you could send us your order number, our team will review your case and work with you to find the best possible solution.

Two months is far too long to be waiting for an order, and we completely understand why you're upset. That's not the experience we want for any customer. If you're willing, please reply with your order number so we can investigate what happened and work on getting this resolved for you as quickly as possible.