Carbinox (shopcarbinox.com) has a 3.9 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 71% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 92% of negative reviews. Last updated 2026-08-10.
the instructions are not how the watch works. the buttons dont do what they say and it is not user friendly at all. it was a bust and I will be returning. Its supposed to sense you working out and sleeping but does not it is a waste of money and the customer service is atrious.
Dont buy them period. They suck. This isnt me trying to be bias to another brand, they just suck. They say cross compatible with any phone. Not true, it bearly stays connected through bluetooth or the app on a samsung, a new one too. Doesnt sync all contacts. I did everything i could think of, google, reddit search and have done on other watches in the past, to sync. When it did sync(only abt 5 contacts for the phone book on there) only half of ur notifications would come through (i only used the messages text noties cause thats only thing important to me) The vibration is weak, most watches will wake u up on a timer, fully alert u on texts or notifications etc, this one on MAX is super weak. After a week, the frams drop bad. When i got mine i could swip through mine with no hesitation or lag and after a week it would lag badly. I never tested the water proofing so that isnt the cause, normal wear is all it got, never got beat on. The "2 week battery" is about half true. On a 100% charge, itll last. If u let it go to lets say 60%, 28%, 83% etc, and charge it... itll go up to let say 50% (if i was on like 20 or 30 to start) then it would drop it. Many times i would charge it on 50% while i showered and ate and it would say its on like 65, 70% when i took it off charge. After about 20mins it would then drop 10 or 15% like nothing. So either the battery is buggy or the battery reader/charging screen isnt accurate which is annoying. When i bought the watch, one i got was the Blaze R (round) and it says it would come with a lifetime warranty, screen protectors, dif bands for the watch. I got 1 screen protector that came in the watch case, a lanyard, a little vile for a key chain n that was it. So, slighy false advertisement, in my opinion, but I was not too picky about that. When I went and scanned the QR code to registrate for the warranty, it state says only valid for a one time replacement only, which also isny "lifetime".... back to the false advertisement. The buttons on the right side went out quick on mine, theyd get gummed up n stick to where pressing them did nothing unless i took the watch off n smacked the buttons on my hand. I tried alc pads n rubbing them, air hose- blowing it, tooth pick and a SD card pick to clean around it and nothing worked. And, my last rant, every since this company became big n started advertising for it.. theses watches have all been the same price. This "summer sale" "father day sale" "Vtimes day sale" "Christmas sale" every "sale" they have isnt real. These watches have NEVER been the full 300$+ on their website. They sell for 100$+ roughly at all times which is again, false advertisement of a "sale" I remember when they did a "military contract deal" (where they claimed to have a contract with the military) and that the military "backed out" of the "deal" once they made all theses watches so they was "discounting them" that Ad didnt stay around for too long.... so that goes to show u something right there. Also, if u go to their website, there isnt a way to leave a review, unless i cant find it, so thats why im HERE. Plus, if u go to their 1 star ratings and read them. Half of them are good reviews and some isnt even a review, ones a picture of a guys face. Nothing about his 1 star rating or his face factors into the watch. So half of them (cause there are some bad ones) are fake. Their 5 star ones are 90% bots.
Fell in love with my watch! But when it stopped working-no text after a month, ability to access new screens seized in one week. My gps for weather was spotty. Sometimes it was functional and most of the time I did without it. When I tried to get support, I was left with more option for a new watch at full price! Horrible customer service and support! post: I couldn’t find the original email so dates may not match.
We're truly sorry to hear this was your experience. We can understand how disappointing it must have been to really enjoy the watch at first, only to have key features stop working so soon and then feel like you weren't able to get the support you needed. We'd really appreciate the opportunity to look into what happened. If you could share your order number, we'll review your case and see what we can do to help make this right.
It started working. The second watch went to a black screen after 5 days. Nothing I did could get it out of the slumber. I left it on my desk and wrote the second review. 2 days later I went to move the watch and it was working. It now has given me 8 days of use which is a record for me. I upgraded the review to 2 stars. If it keeps working I will submit an improved review in a couple of weeks. I made a purchase of a Blaze watch on 6/2/26. The watch was delivered and lasted 4 days before failing. The company promises lifetime replacement. It took 3 weeks for them to respond to my a claim on my useless watch. Then another 2 weeks to allow a replacement. The replacement watch arrived and this time it lasted 5 days. My phone's bluetooth says the watch is connected but the app shows a slash through the image of the watch and says it is not connected. The screen is black (the last one was all white so there is one difference) and pushing buttons still gives a black screen. I would reset it or restart it but you need for the screen to be legible which it isn't. What good is a watch that can't be read? So there you are. I bought a watch 7 weeks ago and have had a working watch for 9 days. Happy? NO! I expect that the AI agent set up to intercept complaints will show up in a couple of hours like my complaint about the first watch.
We can only imagine how frustrating this has been. After your first watch failed within days, it's completely understandable that you'd expect the replacement to work, only to have it stop working after just five days as well. We know how disappointing it is to spend weeks waiting for a resolution and still not have a reliable watch. We'd really like the opportunity to review your case personally. If you could share your order number, we'll look into both warranty claims and see what we can do to help get this resolved.
When I first got the watch, there were a lot of settings that had to be adjusted on the phone itselft and in the app in order for it to work properly with receiving texts messages and phone calls. They were helpful in getting this resolved. I did get a small scratch on the face of the watch while doing some simple masonry work that I would not have expected to scratch it based off their promotional videos. My biggest frustration is that the battery life started off great and then dropped to only lasting for one day after 4 months of use. I had to submit for a warranty replacement. Unfortunately the replacement watch they sent me was also defective and would not last longer than one day after 2 months of use. I reached out to them regarding this issue and they said I've already used my one time warranty replacement and they would not send another. I informed them that the replacement watch was defective and has the same problems as the first one. I explained that the quality of the second watch was poor and should not qualify as my warranty. I asked for another replacement to be sent. They stood by their first comment that the warranty has already been satisfied. I have not been pleased with the overall quality of the product and their efforts to resolve this issue. I will not by from this company ever again.
We're truly sorry to hear how this experience unfolded. We can understand how frustrating it must have been to work through the initial setup, then have not one but two watches develop the same battery issue, only to feel like your concerns about the replacement weren't taken into consideration. That's certainly not the experience we want for our customers. We'd really appreciate the opportunity to take another look at your case. If you could share your order number, we'll review your warranty history and see if there's anything more we can do to help.
I bought an edge watch 5 months and quit working and I emailed Carbinox and no response. Absolutely horrible customer service
We're sorry to hear your Edge stopped working after only five months. We can understand how frustrating it is to reach out for help and feel like no one is responding. We'd really like the opportunity to look into your case. If you could share your order number, we'll review what happened and do our best to help find a resolution.
I loved my X-Ranger watch until it stopped working. I have tried emailing for warranty replacement and have heard nothing back. Not impressed at all w the lack of response. Think about a purchase with them. They do not seem to back up what they claim is their warranty.
We're truly sorry to hear this. We can understand how disappointing it is to go from loving your X-Ranger to feeling like you can't get the support you need when something goes wrong. That's not the experience we want for our customers. If you could share your order number, we'd really appreciate the opportunity to review your warranty request and see how we can help resolve this for you.
I ordered and received my watch just around a year ago. Love the watch. But for some reason the screen cracked. And that is when this company has lost my trust. I sent the watch In following there instructions. Its been almost a month and still have not received the replacement. I sent them an email asking about it. Someone there sent a link to the tracking number and it shows that it has been waiting for pick up from there shop since the 25th of June. Sent a second email and still no response
We can understand why this has been so frustrating. After enjoying your watch for nearly a year, waiting almost a month for a replacement and then seeing that it appears to have been sitting without moving would be disappointing for anyone. We're truly sorry for the lack of communication you've experienced. If you could share your order number, we'd really appreciate the opportunity to investigate what happened with your replacement and work on getting this resolved as quickly as possible.
Well it has been awhile since I wrote my last review. I said it will be two weeks before I will write my next review. So far it held up in the different temperature where I work. The only draw back is the battery. It does not hold a charge for fifteen days like advertised. So I will be staying with the 3 stars.
Thank you for coming back and sharing an update after putting your watch to the test. We're glad to hear it has held up well in the demanding temperatures you work in. We do understand your disappointment with the battery life not meeting your expectations, and we appreciate your honest feedback. If you could share your order number, we'd be happy to look into your watch and see if there's anything we can do to help improve your experience.
DO NOT BUY ANY OF THESE WATCHES! I have had my Blaze Type R for about 6 months now. Worked fine for a while but now it is locked up and unusable. Contacted support for help with it and got no response what so ever. DO NOT BUY! UPDATE: I finally got a response on my support request after over a month. I had to send my watch back to them for replacement and pay for the shipping. I'll keep you posted on how that goes.
We can understand why you were so frustrated, especially after waiting more than a month just to receive a response from support. We're glad to hear your warranty request is now moving forward, but we know the delay left a poor impression. We appreciate you sharing this update, and we hope your replacement watch arrives quickly and gets you back to enjoying your Carbinox experience.
They sent me a watch the was defective less than 30 days in. I had it returned and they didnt communicate at all with me. I sent emails to them asking what's going on with the watch and all i got in return was patronizing emails that didn't tell me anything. About 31 days my watch showed up with no explanation of what happened or what repairs were made. I was mad about their below standard communication and wanted my money back. They advertise a 45 day money back guarantee, these dirtbags counted the 31 days of holding my watch and wouldn't honor the 45 day warranty after just 30 days. They did advise me that the watch warranty expires if defective, but the watch only worked for 30 days. The ethical thing to do would be to honor it due to being defective. They didnt care to ruin their reputation just so they could keep my money. This company is a scam and I would look at a better company for a smart watch. Google map their address!
We can only imagine how frustrating this must have been. Having your watch fail within the first month, then waiting weeks without clear communication, would leave anyone feeling disappointed. Based on what you've described, it sounds like a replacement watch may have been sent to you, but we'd really like to verify exactly what happened. If you could share your order number, we'd be happy to review your case, look into the timeline, and see if there's anything more we can do to help.
Owned the watch for just over a year. Have reached out to customer service 3 times and have been ghosted with no responses on 2 occasions. Lifetime warranty must not be honored. Save your money and buy something else.
We can understand why you'd feel let down after owning your watch for over a year and not receiving the support you were expecting. Feeling like your messages went unanswered, especially when you're trying to use the lifetime warranty, would be frustrating for anyone. We'd really like the opportunity to look into what happened. If you could share your order number, we'll review your case and see how we can help.
It is as it is described. It is a tough watch. It is not a true smart watch. It is barely backward compatible with my pixel 10 constantly crashes. $20 watches have a better programming insides it is an expensive outside and a $5 piece of crap on the inside. Not worth the $150 I paid for. It will never recommend this to anybody has Bluetooth error since i bought i have had it approximately 90 days leaving this review
We're sorry to hear the watch hasn't lived up to your expectations. We can understand how frustrating it is to deal with ongoing Bluetooth connection issues and app crashes, especially after using it for several months. We'd really like the opportunity to look into what's causing these problems. If you could share your order number, our team will review your case and do everything we can to help find a solution.
I would say I put this watch through a lot and it’s great but know it’s starting to mess up bad ever time I have a incoming call I can hear the person but they can’t hear me and the it hangs up on them . Would I ever buy another one nope wish they would stand behind there product and send me a replacement watch
We really appreciate you recognizing how well the watch has held up through tough use, which is why it's especially disappointing to hear it's now having issues with calls. We completely understand why you'd be frustrated, especially if you feel your warranty concerns haven't been addressed. We'd love the opportunity to look into this for you. If you could share your order number, we'll review your case and see what options are available to help resolve this.
I purchased the Carbinox Blaze last July. The watch lasted 3 months before I got the black screen and it no longer worked. Warrenty process seemed fairly easy and I received a replacement. I have worn the replacement for 8 months and now it will shut off randomly and will not restart for several hours eventhough the battery is charged. The HR and GPS no lonter work. I have contacted for a warrenty replacement with no response. The watch seems to hold up well but the programming needs improved.
We're sorry to hear you've had to deal with these issues not once, but twice. We can understand how frustrating it is to have your replacement develop problems after only a few months, especially when you've already reached out for warranty support without receiving a response. We'd really like the opportunity to review your case. If you could share your order number, we'll look into your warranty request and see how we can help get this resolved.
Shipping is just so so. Watch keeps good time and seems tough enough but that is as good as it gets. Does not work with any fitness program. If you walk 50 feet it thinks you are starting a workout and buzzes non stop. Takes about 90 minutes to charge fully with no warning of get low. Just a simple, basic watch that is tough!
Thank you for taking the time to share such detailed feedback. We're glad to hear the watch has been durable and reliable as a timepiece, but we understand your disappointment with the fitness features and workout detection. That’s not the experience we want for our customers. If you could share your order number, we'd be happy to review your case and see if we can help troubleshoot the issues you've described.
The only reason I gave it a one is because zero is not an option. Had the watch a week and it no longer receives text and my phone battery dies in half a day. I highly do not recommend.
We can understand how disappointing it is to run into problems after only a week of using your watch. Issues with text notifications and unexpected battery drain on your phone are certainly not the experience we want you to have. We'd really like the opportunity to help. If you could share your order number, we'll review your case and work with you to find a solution.
Received the Edge watch as a birthday present. First appearance it looked pretty decent, well looks is the only thing I can say was good. The band that came with it barely fit, and the additional band that was purchased there was no chance of it fitting. My wife and I tried to reach out but their "AI" help bot wouldn't help you unless you had an special order number from them. Well she purchased it on Amazon. I tried to reach out to their customer service and on 3 different attempt their system closed my ticket with no help. Finally the 4th time it went through. They offer no help and are just like thanks for the info and if you want to return it go ahead. They don't seem to care. Another off putting thing is that they don't have a phone number to speak to someone. Avoid if you plan on trying to speak with someone about issues. Additionally I can say their "surveys" are all skewed to benefit them instead of finding out what people really think. You can only give answers if you habe their order number not the one you have from Amazon if you did so. They pretty much hinted to return it and I did because they also let it out thst they only honor the lifetime warranty if you bought it from them. If you buy from someone else you have to go through that seller. They only offered their review of things because of this post. Just dont waste your time.
We can only imagine how disappointing this must have been, especially since the watch was a birthday gift. Instead of enjoying your new watch, you were left dealing with sizing issues and repeated attempts to get support, and we completely understand why that would leave such a negative impression. This is not the experience we want anyone to have. If you're willing to give us another opportunity, please send us your Amazon order information, and we'll personally review your case to see how we can help make this right.
I have the Blaze R. I like the look and how the watch wears, and it has shown to be quite durable as well. My issues are with it's complete lack of accuracy when compared to my Fitbit Charge 6. In the approx 6 months I've had this I have always been suspicious of the step counter accuracy. Unless my arm is swinging profusely, it often registers little or nothing at all. Forget it if you're walking and you have your hand stationary on a cart or anything else as you do. It rarely syncs up to my Google Pixel phone on it's own. Not even enough to say it actually does. Half the time it doesn't even read my stats while im wearing it, and bc I've become so accustomed to it never being synced i don't hardly look at my stats so I won't notice for quite a while that it hasn't been reading me and needs to be messed with to get it to start. Other than my incorrect step count and the sleep tracker, it currently hasn't logged anything else about me for the last 3 days. It's not that i wear lt too loosely either. Hell, I've tried wearing it so tight to make sure, that it was digging in and wearing my skin away. It changed nothing. At night, the only times it registers me as being awake is if i actually get up and go outside. When it does registers my sleep. I'm pretty much over this thing and ppl should know. I think Carbinox relies on reviews from guys that get them fresh out of the box and haven't worn them long enough or have had anything else to compare them to in order to know how much they suck. I got my old Fitbit out and am wearing them at the same time. The Fitbit is giving me the accuracy I've known and expected. The Carbinox is being proven and not in a good way.
After six months of using the watch, we completely understand why you're frustrated. It's especially disappointing when there are things you genuinely like about the product, like the design and durability, but the features you rely on every day don't perform the way you expected. We appreciate you taking the time to share such detailed feedback, as it helps us understand exactly where your experience fell short. We'd really like the opportunity to look into the syncing and tracking issues you've described. If you could send us your order number, our team will review your case and work with you to find the best possible solution.
It’s now been almost been 2 months still no watch the customer service blows!! Save your money
Two months is far too long to be waiting for an order, and we completely understand why you're upset. That's not the experience we want for any customer. If you're willing, please reply with your order number so we can investigate what happened and work on getting this resolved for you as quickly as possible.
103 reviews matching