Prettytina is a leading international online fashion clothing store. Focusing on the very latest in affordable fashion style women clothing, we provide thousands of the latest in chic product lines, to give maximum choices to our valued customers from all over the world. We provide fantastic service and still work hard to improve it.
I placed my order on the 3/24 with expedited shipping still haven’t received an tracking number or any notification stating my order is shipped & from the reviews it seem like i won’t have my order before 4/9 which i need my items for. Smh
Prettytina 回复2023-04-26
We are sorry to hear that you had a negative experience with our company. We understand that the situation you described can be frustrating and we apologize for any inconvenience caused.
We strive to provide excellent customer service and we apologize if we fell short in your case. We would like to work with you to find a solution that is satisfactory for both parties. Please reach out to us directly so that we can discuss this matter further and find a resolution.
Thank you for bringing this to our attention and giving us the opportunity to improve our services.
I'd take back the one Starr if I didn't need it to write this review 🤬🤬I'm absolutely frustrated I paid $40 to have my 2 birthday dresses delivered within 2-4days it's been 8 days past the day I actually wanted to wear my dresses 🤬today is Mon Mar 21 my actual birthday and still my dresses I paid 40 extra bucks to have arrived early are still not here 🤬Im angry I want my money back no one is responding to any of my complaints through that bogus email address no phone number for customer service this Big Time SCAMM COMPANY
Prettytina 回复2023-04-26
We are sorry to hear that you had a negative experience with our company. We understand that the situation you described can be frustrating and we apologize for any inconvenience caused.
We strive to provide excellent customer service and we apologize if we fell short in your case. We would like to work with you to find a solution that is satisfactory for both parties. Please reach out to us directly so that we can discuss this matter further and find a resolution.
Thank you for bringing this to our attention and giving us the opportunity to improve our services.
Placed an order on March 2nd for a pair of shoes needed on Match 25th. I reached out on March 12th requesting a refund because the website stated the order had not been fulfilled. In the refund disclosure on the site it clearly states a refund can be issued if the item reflects unfilled. March 17th I sent a follow up on my refund request. I was informed on March 18th that The supplier was experiencing huge backlogs due to styles being popular. I responding again requesting a refund because the order still reflected unfulfilled. I received a response today 3/21 stating they could not issue a refund because the order was on its way.
I will NEVER order from them again. I expect a company to honor the rules they put into place.
Prettytina 回复2023-04-26
We are sorry to hear that you had a negative experience with our company. We understand that the situation you described can be frustrating and we apologize for any inconvenience caused.
We strive to provide excellent customer service and we apologize if we fell short in your case. We would like to work with you to find a solution that is satisfactory for both parties. Please reach out to us directly so that we can discuss this matter further and find a resolution.
Thank you for bringing this to our attention and giving us the opportunity to improve our services.
I am highly upset that it take over 3 weeks to get my item. I ordered this dress with an intention to where it for a wedding in a week from now and still haven't received it. I would never recommend thus site to anyone. Every other dress company delivers within two weeks. Had I knew it would take a month for My order I would have stuck with Fashion nova. You guys suck when it comes to delivering customers orders. Like what are you waiting for a whole month
Prettytina 回复2023-04-26
We are sorry to hear that you had a negative experience with our company. We understand that the situation you described can be frustrating and we apologize for any inconvenience caused.
We strive to provide excellent customer service and we apologize if we fell short in your case. We would like to work with you to find a solution that is satisfactory for both parties. Please reach out to us directly so that we can discuss this matter further and find a resolution.
Thank you for bringing this to our attention and giving us the opportunity to improve our services.
I ordered a dress for my engagement photos on March 10th. I also paid extra for expedited shipping. Now it’s March 18th and my dress have not been shipped. When I reached out to the Rep to check the status of my order, she tells me it’s still in the 1-3 day processing. DO NOT ORDER FROM THEM. I wish I would have read the previous reviews before submitting an order. I will never order from them again
Prettytina 回复2023-04-26
We are sorry to hear that you had a negative experience with our company. We understand that the situation you described can be frustrating and we apologize for any inconvenience caused.
We strive to provide excellent customer service and we apologize if we fell short in your case. We would like to work with you to find a solution that is satisfactory for both parties. Please reach out to us directly so that we can discuss this matter further and find a resolution.
Thank you for bringing this to our attention and giving us the opportunity to improve our services.
I recently ordered some products from them, I paid $43 extra for the package to be expedited which stated on their website it should take 2-3 business days, I didn't received my package 12 days later. they refused to give me a refund and they sent me a china address to return the package and stated they do not accept return via FedEx or DHL but the package was mailed to me via DHL. DO NOT order from them, they take days to respond to their emails and tthey do not have a phone number for contact.
Prettytina 回复2023-04-26
We are sorry to hear that you had a negative experience with our company. We understand that the situation you described can be frustrating and we apologize for any inconvenience caused.
We strive to provide excellent customer service and we apologize if we fell short in your case. We would like to work with you to find a solution that is satisfactory for both parties. Please reach out to us directly so that we can discuss this matter further and find a resolution.
Thank you for bringing this to our attention and giving us the opportunity to improve our services.
Horrible customer service! Contacted them on 3 boots I ordered. Shipping was delayed and then never received my order! Customer service basically told me that there is nothing they can do because it said delivered, and I should go on a goose hunt for them, but I never got them! Will never order from them again!
Prettytina 回复2022-03-11
Hi Rhody,
Thank you for your review. Some items are hold at the custom, but they will be delivered in the end. Could you please contact us and send us the order number? We will resolve it for you. If it is missing finally, we will offer the refund or replacement for you.
Silvia Cooper
Update: Received my thigh boots today. It smells like spray paint and it's poorly made.
I will not order from this company again. I will not recommend them to my family members or friends. SCAM!! SCAM!!
Prettytina 回复2022-03-11
Hi Charmiene -
Thank you for your honest review and we value you as a customer. Could you please contact us and let us offer the replacement fro you? This is not common and we hope that you will consider us in the future and allow us the opportunity to exceed your expectations.
Silvia Cooper
to tell you the truth, I did not end up buying anything after reviews, look the site had cute clothes, FashNov-ish, and the models on this site are different in a good way, and there is this cute glittery short ensemble I was thinking for New Years, and shucks, this place is a scam, you can read the reviews how horrible the clothes are made and customer service sounds like it is non existent. F that, I am sick of these sh*^y pop up scam sights, Phishing for your information. You can tell every5* review is from a skinny pale skin chick(you know what I mean) that works for or is screwing someone that works for the company that's stealing your money. we always review after something bad happens, we need to stress to always read this s&^it b4 you buy anything from a nobody on the internet, they are the most appealing colorful, almost too good to be true, I can't believe i was so lucky to find it sights. And if you are reviewing to you know Exactly what I am talking about. I am going to start a group today about companies just like these expose them B4 this sh#@t happens, MY name CARLY Blacksmith join the fight
Prettytina 回复2023-04-26
We are sorry to hear that you had a negative experience with our company. We understand that the situation you described can be frustrating and we apologize for any inconvenience caused.
We strive to provide excellent customer service and we apologize if we fell short in your case. We would like to work with you to find a solution that is satisfactory for both parties. Please reach out to us directly so that we can discuss this matter further and find a resolution.
Thank you for bringing this to our attention and giving us the opportunity to improve our services.
Too be honest giving them a 1 star is overrated. I've been trying to resolve my order issues and still haven't been able resolve up too this present moment. And their response timing is unprofessional. I wouldn't order from this company even if they paid me.
Prettytina 回复2022-03-11
Hi Stephanie,
Thank you for your review. Some items are hold at the custom, but they will be delivered in the end. We apologize that we missed the mark for you on this order and have discussed it as a team. Could you please contact us and send us the order number? We identified things we can do going forward to avoid these sort of complications in the future.
Silvia Cooper
I ordered two of the same dresses as I am between sizes. Turns out they sent me two dresses, a large and an XL, that were actually the same exact size! The quality was absolutely terrible. I have constructed homemade Halloween costumes that are sturdier than this garmet. Cheap itchy material, lots of visible seams and lose strings, cheap zipper, poor fit.. Furthermore making a return has been a nightmare. Instead of providing me with return instructions and the address to do so, they keep offering me 30% off my next order.... yeah, ps, I am never going to order from this company again. I anticipate being out the $70. Save yourself the time and money.
Prettytina 回复2023-04-26
We are sorry to hear that you had a negative experience with our company. We understand that the situation you described can be frustrating and we apologize for any inconvenience caused.
We strive to provide excellent customer service and we apologize if we fell short in your case. We would like to work with you to find a solution that is satisfactory for both parties. Please reach out to us directly so that we can discuss this matter further and find a resolution.
Thank you for bringing this to our attention and giving us the opportunity to improve our services.
Horrible don’t ever order from here I order a pair of boot like 1 month ago and today 11/2/2021 still haven’t received anything these people barely reply to your messages about your item so irresponsible desorganized there quick to charge your credit card but not have your item available they need to close this monkey busines immediately it’s like a scam horrible horrible horrible gatbarge low class
Prettytina 回复2023-04-26
We are sorry to hear that you had a negative experience with our company. We understand that the situation you described can be frustrating and we apologize for any inconvenience caused.
We strive to provide excellent customer service and we apologize if we fell short in your case. We would like to work with you to find a solution that is satisfactory for both parties. Please reach out to us directly so that we can discuss this matter further and find a resolution.
Thank you for bringing this to our attention and giving us the opportunity to improve our services.
I ordered a dress from this company. When received it had a small hole in the chiffon near the zipper, was overall poor quality, and was a poor fit.
I asked to return the item for a refund and the company took a long time getting back, and was attempting partial refunds and coupons for their website. When I insisted on returning they reported they do not provide return shipping, and had a bunch of other rules. Originally o agreed to pay return shipping, but with the tracking number and the address in China, it was $58 to return the dress and the entire price was $40 for the dress. It made no sense to return it.
The company is sketchy and scammy.
I wish I had never bought the dress.
Prettytina 回复2023-04-26
We are sorry to hear that you had a negative experience with our company. We understand that the situation you described can be frustrating and we apologize for any inconvenience caused.
We would like to clarify that we do offer returns and refunds for our products, and we apologize if this was not communicated clearly to you. We also understand that the return shipping costs may be expensive, especially if you are returning the item from a different country.
We strive to provide excellent customer service and we apologize if we fell short in your case. We would like to work with you to find a solution that is satisfactory for both parties. Please reach out to us directly so that we can discuss this matter further and find a resolution.
Thank you for bringing this to our attention and giving us the opportunity to improve our services.
DON’T DO IT!! DON’T!!! Actually it’s a 0 star this company is a Pretty RIP OFF!! The BLACK THIGH HIGH BOOTS I PAID $70.00 for TOOK FOREVER 1 1/2 months to receive. REFUSED to REFUND ME B4
order shipped. Got Boots, I MAY AS WELL HAD GONE TO PAYLESS or WALMART CHEAP, CHEAP, CHEAP plastic looking. So I go on AMAZON and they are $19.99 lowest same style boots. I SAID WELL I’ll be….. Never EVER AGAIN!!!!
Prettytina 回复2023-04-26
We are sorry to hear that you had a negative experience with our company. We understand that the situation you described can be frustrating and we apologize for any inconvenience caused.
We strive to provide excellent customer service and we apologize if we fell short in your case. We would like to work with you to find a solution that is satisfactory for both parties. Please reach out to us directly so that we can discuss this matter further and find a resolution.
Thank you for bringing this to our attention and giving us the opportunity to improve our services.
I ordered a dress from another site based in China on 10/2, when I saw that my order was still processing 2-weeks later, I ordered the same dress from Pretty Tina. I ordered this dress last week, and it came on time. I was worried and reached out to the site to change my shipping to "Expedited". They responded within 24-hours. I'm very happy the dress came, and it fits and looks as advertised. That other site still hasn't sent the dress and won't give me a refund. I would definitely buy again from Prettytina.
Prettytina 回复2022-11-01
Hi, we are happy about the good purchase experience
If you do not want to see your order until next year, order from them. I’ve been waiting for like 2 weeks now. Still no update, no tracking number, nothing!
Prettytina 回复2023-04-26
We are sorry to hear that you had a negative experience with our company. We understand that the situation you described can be frustrating and we apologize for any inconvenience caused.
We strive to provide excellent customer service and we apologize if we fell short in your case. We would like to work with you to find a solution that is satisfactory for both parties. Please reach out to us directly so that we can discuss this matter further and find a resolution.
Thank you for bringing this to our attention and giving us the opportunity to improve our services.
I order my package on Oct 8th and still haven't received it. I emailed them on the 19th asking where my tracking number and why haven't they sent it. I did get a response and a tracking number in the 23rd. When I check my tracking number it's still at the same location where they got the tracking number from. Jamaica Queen NY... Still no movement. Never ordering again...They don't deserve a star periodt.
Prettytina 回复2023-04-26
We are sorry to hear that you had a negative experience with our company. We understand that the situation you described can be frustrating and we apologize for any inconvenience caused.
We strive to provide excellent customer service and we apologize if we fell short in your case. We would like to work with you to find a solution that is satisfactory for both parties. Please reach out to us directly so that we can discuss this matter further and find a resolution.
Thank you for bringing this to our attention and giving us the opportunity to improve our services.
This company is a scam. When I attempted to return an item the merchant purposely delayed their response and made up additional rules for return items that were not provided initially with purchase. There is no intent to provide quality products or service. 100% a scam!
Prettytina 回复2023-04-26
We strive to provide excellent customer service and we apologize if we fell short in your case. We would like to work with you to find a solution that is satisfactory for both parties. Please reach out to us directly so that we can discuss this matter further and find a resolution.
Thank you for bringing this to our attention and giving us the opportunity to improve our services.
I recently purchased from this site and I have yet to receive my merchandise. I sent an email requesting a refund and they refused to give me one. I had to get my bank involved. Do Not order from this site it is a scam.
Prettytina 回复2023-04-26
We strive to provide excellent customer service and we apologize if we fell short in your case. We would like to work with you to find a solution that is satisfactory for both parties. Please reach out to us directly so that we can discuss this matter further and find a resolution.
Thank you for bringing this to our attention and giving us the opportunity to improve our services.
Weber Baumarkt
Cardtrackers
Stockportpaletwarehouse
Us Oliveyoung
Freonmarketshop