PRISM+ entered the Singapore market in 2017 with gaming monitors at premium value. With the confidence and trust of its loyal fans and customers, PRISM+ now offers a myriad of consumer electronics and house appliances that include TVs, Monitors, Air-Conditioners, Sound Systems, and Ceiling Fans. PRISM+ is steadily investing in smart technology within its product offerings, with the goal of developing a functional ecosystem of home appliances and electronics that work hand in hand to create a relaxing living environment.
Reviewers had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff who take ample time to explain product features clearly and suggest suitable options for their needs. Many people also highlight the highly efficient delivery and smooth installation process handled by professional technicians who ensure workspaces remain clean.
However, some people mentioned frustrating issues regarding unexpected delivery delays, unhelpful responses, and poor communication from customer support representatives when resolving problems. A few other reviewers also noted receiving defective or damaged items, alongside experiencing unexpected technical faults shortly after the initial setup is completed.
As Singapore went into one of its hottest periods of the year, my house air-conditioning decided to retire after a short stint of 6 years. I was advised to replace the whole system instead of repairing it.
While exploring options, I came across PRISM+, and the idea of installing a ceiling fan in my bedroom came back. Decided to go for it.
Placed the order, delivery was arranged quite quickly, and installation was smooth.
It’s been 9 days since installation, and honestly, I’m really glad I made this decision. The ceiling fan cools the entire room evenly, unlike my standing fan which only oscillates within a limited range.
The control is what makes the biggest difference. Being able to adjust the fan speed, light brightness, and colour temperature all from a single remote is a game changer. No need to get out of bed just to switch off the lights at night or turn them on in the morning.
Now I’m already planning to install 3 more units at home. One for my mum, and two for the living room.
I’m also seriously considering their air-conditioning for my entire house.
Purchased their air conditioner, but it leaks every 1-2 months for the past 1 year. Their servicing team has no idea how to fix the problem, and regularly charges $90 just to water wash the pipes and filter. Service is also bad. Appointment was initially set to 11-12pm, but at 11:45pm I was notified that the appointment was rescheduled to 1pm, affecting my schedule.
For context, my air conditioners are used mostly at night with doors closed, no humidifier, etc, basically there's nothing unusual with the usage.
The temperature sensor of their air conditioner doesn't seem to be accurate. 26 degrees feels 5x colder than 27 degrees with the same fan speed (auto) and settings.
What I dislike most about this brand is that they try to advertise "their factory" by making the talent or staff wear a prism+ coat, but turns out, the factory is an OEM factory in china. Take a look at their ads. Some comments were also deleted. Nothing wrong with OEM if they can assure standards and service, but by making it look like they own the factory, it feels like an attempt to deceive the audience, in my opinion.
For new home owners thinking of jumping into their products because of heavy discounts, I suggest for certain appliances like aircon, fridge, washers, you should go for more credible brands. That said, the only things that are working as they should are their fans, but I personally feel they are a bit flimsy.
Prism uses underhand tactics to sell its TVs. One common ploy is for one of their resellers to respond to a TV repair call, state that the TV is beyond repair and offer to immediately install a Prism TV. The technician ran down to his van, installed the TV and all the apps. I paid 550 and was told a warranty and bill would be Whatsapped within a day. Nothing ever came and when I contacted Prism they gave me the runaround for 2 weeks and then dropped the case. The TV is okay so far but I doubt it will last more than a few months at most. Caveat emptor, my mistake.
This is not my first time purchasing items from Prism. Not only their products are affordable and reliable, their customer services are always without delay, from contacting me to schedule delivery dates for my fridge or TV, and when I needed to contact them during the warranty period, their technician would come to do troubleshooting promptly within 1-2 days after my phone call.
I face no issue with prism from the very first purchase till my recent purchase of PrismTv. I had the first one for a good 4years plus before needing a 2nd one. And my 2nd purchase is also worth it. Love the picture and graphics.
Tech staff John Lee is very efficient. Installed the ceiling fan very well and explained to us clearly how to use. Left our place clean. Very satisfied with his work
Friendly, speedy, professional installation. Good communication, the electrician kept me updated on eta via Whatsapp. Good product at reasonable price and clear explanation of the product.
I was skeptical about the product as the price is cheaper compare to other brand. I went around to ask if family or friends have tried their product. I do get positive review and decided to move forward in purchasing the Vacuum cleaner. I was impressed by the product look and the functionality. I am planning to purchase a fridge next.
Besides the good quality products, fast delivery, the next most important factor is Prism+ great customer service. Good and fast response, not to mention it gave good advise.
The only disappointment I had was the product (TMF 330) bought was reduced in price by $50 just 2 days after during 4.4 sales. I wrote in to customer service to ask for at least a return voucher but the request was rejected. Thought Prism+ can be flexible in this matter. After all, the return voucher will be used to buy another of Prism+ product.
The sales person explain to me in full details..when I ask question Abt the fridge...she clarify everything...make me very satisfied...I'm feel very 😊 😊 😊
I’m truly grateful for the excellent service I received. From the moment I visited the store, the staff were patient, attentive, and took the time to guide me through the purchase, including explaining the 5-year warranty.
Although the TV was initially scheduled to arrive within 7–10 working days, I mentioned that I would be traveling abroad soon. I really appreciate how they went the extra mile to arrange an earlier delivery for me.
The delivery team was also very helpful and ensured everything was properly set up. While I experienced a minor issue with the TV’s color brightness, their response was quick and professional, and I feel well supported as they work on a solution.
Overall, I’m very thankful for their dedication, professionalism, and care. It has been a smooth and positive experience.
The sales person is knowledgeble on the product thus able to recommend which suite your style and budget.
However, it would be nice if he/she have knowledge of the coming event and advice customer accordingly. This would surely built a lasting consumership.
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