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PRISM Tech Private Limited

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231 reviews

3.1231 reviews
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About PRISM Tech Private Limited

Data updated
Website
prismplus.sg
Category
Electronics & Technology
Location
Singapore
Status
Unclaimed
Last 12 months
153 reviews
Replies to negative
0% (0/108)
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About this business

PRISM+ entered the Singapore market in 2017 with gaming monitors at premium value. With the confidence and trust of its loyal fans and customers, PRISM+ now offers a myriad of consumer electronics and house appliances that include TVs, Monitors, Air-Conditioners, Sound Systems, and Ceiling Fans. PRISM+ is steadily investing in smart technology within its product offerings, with the goal of developing a functional ecosystem of home appliances and electronics that work hand in hand to create a relaxing living environment.

Written by the business, not verified by us.

Is PRISM Tech Private Limited legit?

PRISM Tech Private Limited (prismplus.sg) has a 3.1 out of 5 rating on OK.one, based on 231 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 45% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff who take ample time to explain product features clearly and suggest suitable options for their needs. Many people also highlight the highly efficient delivery and smooth installation process handled by professional technicians who ensure workspaces remain clean. However, some people mentioned frustrating issues regarding unexpected delivery delays, unhelpful responses, and poor communication from customer support representatives when resolving problems. A few other reviewers also noted receiving defective or damaged items, alongside experiencing unexpected technical faults shortly after the initial setup is completed.

Auto-generated from all reviews of this business. For reference only.

What people say

No response and items undelivered after 3 months.

Nearly three months after PRISM+ installed my smart locks on 22 July 2026, the remote control and Wi-Fi Gateway I paid for remain undelivered. PRISM+ confirmed in writing that both were back in stock on 6 September, yet there is still no confirmed delivery date. I continue to experience difficulty operating the gate lock and cannot use the intended remote-access functionality. The installer also told me that I had to purchase a PRISM+ door closer, costing more than $100, in order to maintain the warranty. This requirement was not disclosed at the point of sale. When I emailed PRISM+, I was told that I only needed an automatic door closer that worked, regardless of the brand. This contradicts what the installer told me and has caused further confusion and concern about the warranty terms. Their proposed “service recovery” was a 10% voucher requiring another purchase. My formal email of 8 October, requesting a response by 10 October, went unanswered. Accepting payment, leaving an order incomplete for months, imposing warranty conditions that were not disclosed at the point of sale, and failing to respond to formal complaints is unacceptable. As a returning customer, I have lost confidence in PRISM+’s after-sales support and cannot recommend their smart locks.

They sent my item down without proper…

They sent my item down without proper communication. Already told them house was under Reno thus requested for delivery to be delayed. However did not mention to me vaccumm will still proceed to send. Now my parcel is lost and they mention item was delivered not not doing anything further. Basically to push away all their responsibilities. I spent so much and this is the kind of services we are getting. Don’t recommend getting as service is horrendous and no proper communication make.

I recently purchased the PRISM+ S32…

I recently purchased the PRISM+ S32 Google TV with a wall mount, and it has exceeded expectations. Not only is it more affordable compared to commercialized global brands, but it’s also just as reliable - if not better. The applications run smoothly with no lag, and navigation is effortless, making it perfect for winding down after a long day. What makes PRISM+ stand out is that it’s a local brand I can trust. I’ve already started switching more of my daily home tech products to PRISM+, and the experience has been consistently positive. It’s refreshing to see a company deliver quality at a fair price. Keep up the good work, and I look forward to more reliable products from PRISM+ in the future!

The PRISM+ team is very knowledgeable…

The PRISM+ team is very knowledgeable of their product and gave proper advice on where and how their PRISM+ Q100 Ultra QLED 4K AI Google TV should be installed. Setting up a massive 100-inch screen is no small task, and having specialists guide you through wall strength, bracket selection, and optimal placement gave us complete peace of mind. The entire experience—from their product expertise to the final setup—made a major home entertainment upgrade smooth and worry-free.

PRISM+ E55

PRISM+ E55 — excellent value, hassle-free experience Ordered the 55" E55 and the whole process, from purchase to setup, was seamless. Picture and sound quality are excellent for this price point — it comfortably holds its own against sets costing considerably more. The savings meant I could put the difference towards something else, which was exactly what I was after. A solid purchase and an easy recommendation.

I had to miss my work meeting because…

I had to miss my work meeting because of delay in installation. The time slot of the delivery (with installation) should include time for installation. If not, it should be made clear to the customer. My delivery timing was for 11am to 3pm. I took time off from work to wait at home at 11am and to return for a meeting at 3.30pm. The delivery reached my place at about 2.55pm. After installation, it was already 3.40pm and I had to miss my meeting at work. Quite frustrating.

Awesome!!!

I have been using the 25inch monitor and 27inch curve monitor from Prism+. Id say i love how matte finish the screen has and it gives a sleek look to the desk and that's when i decided that the first TV I own should be with Prism+. The TV was easy to set up on my own without the help of the delivery guys and im enjoying my late night movies. Thank you Prims+! I will definitely get more products from you guys when we get a place of our own!

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