231 reviews
PRISM+ entered the Singapore market in 2017 with gaming monitors at premium value. With the confidence and trust of its loyal fans and customers, PRISM+ now offers a myriad of consumer electronics and house appliances that include TVs, Monitors, Air-Conditioners, Sound Systems, and Ceiling Fans. PRISM+ is steadily investing in smart technology within its product offerings, with the goal of developing a functional ecosystem of home appliances and electronics that work hand in hand to create a relaxing living environment.
Written by the business, not verified by us.PRISM Tech Private Limited (prismplus.sg) has a 3.1 out of 5 rating on OK.one, based on 231 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 45% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-24.
Reviewers had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff who take ample time to explain product features clearly and suggest suitable options for their needs. Many people also highlight the highly efficient delivery and smooth installation process handled by professional technicians who ensure workspaces remain clean. However, some people mentioned frustrating issues regarding unexpected delivery delays, unhelpful responses, and poor communication from customer support representatives when resolving problems. A few other reviewers also noted receiving defective or damaged items, alongside experiencing unexpected technical faults shortly after the initial setup is completed.
Auto-generated from all reviews of this business. For reference only.Good choice of all products together with knowledgeable,helpful & payirny staff, who tell you all the pros & cons to help you make an informed decision. Good & attractive shop ambience indeed makes shopping a pleasure.
Punctual n efficient! Reliable n clear
-The after service is good. Reliable. -The installation of the aircon is good. -Item is good. -The free gift 65 tv is also a good bargain. -Will not hesitate to give them a call if problem or need services.
After a week of using PRISM+ fridge, I am amazed by how silence the compressor is.
Splendid & quick installation. Information well received about arrival time. TV picture is marvelous.
First time bought it Looks great Awesome Feel happy
Great experience i had is the Sales staff is friendly, explained the items in details and clearly. For booking Deliveries the Staff is friendly and make it easy as they can accommodate to my date and timing.
Just bought a Prisim plus 32" TV. Delivery was done on 23 Sep 26. Staff, Ben has been very prompt in the delivery and very patient in explaining function/details to us during the installation. Thank you, Ben.
Delivery and installation done by Ben Ho . He's very professional in his job.
The installer which his name is Ben are friendly and good installing. He quite fast and he even give me information and tips.
Good product. Good installation team. Extremely frustrating customer service. Overall, the installation experience was great. The installation team was very fast, efficient and professional, and everything went smoothly on the day. I’m very happy with the installation itself and, so far, the aircon is working well. However, I unfortunately had quite a few issues when dealing with the customer service team, and this really affected my overall experience. First, during the site survey, I was told that changing the plug would cost $80. Later, customer service contacted me and quoted $120 instead. When I mentioned that the surveyor had told me it was $80, the customer service representative then confirmed that $80 was indeed the correct amount. This makes me wonder will I end up paying more if I did not question the quoted price. Second, Climate Voucher collection arrangement. Customer service asked whether I was available in the morning from 9–11am or in the afternoon after 12pm. I told them that afternoon would be more convenient for me. Despite this, the person came to my place at 9am, saying that customer service had arranged a morning slot. This was quite frustrating because I had already clearly indicated my preferred timing. The biggest issue, however, was the refund process for the warranty. Due to installation limitations, I had to change my purchase from System 2 to System 1 and therefore needed to refund the original System 2 purchase. I purchased the aircon through Shopee and the warranty separately through the Prism website. For the Shopee purchase, the refund process was actually very efficient and I was told it would take around 10–14 days, which was perfectly reasonable. Unfortunately, the warranty refund was a completely different experience. I informed customer service on 14 August that I wanted to proceed with the refund. When I followed up on 28 August, I was told that they would only then request the refund. This means that, despite me informing them on 14 August, it appears that the refund had not even been processed for the following two weeks. I asked for the matter to be escalated on 28 August and was assured that I would receive the refund within 7–10 days. However, today, 11 September, I finally received an email stating that my refund is now being processed and that I will need to wait another 10 days to receive the money. So from requesting the refund on 14 August to finally having it processed in September, the whole experience has been unnecessarily long and frustrating. The lack of communication and follow-up from customer service is disappointing, especially when the installation itself was handled so efficiently. Dealing with customer service has honestly been a chore and I think potential customers should take note of before purchasing.
With every new product launching, diversity & high quality, Prism has the potential to be one of the worldwide brands that Overide the common international brands like Samsung, Sony etc.
CSO staff are friendly,answer your question with passion,information are correct and exceptable from various departments.
I went to the PRISM shop at VivoCity thinking I could purchase a monitor on the spot—cash and carry. However, I was told the shop does not carry stock and I had to pay for delivery. It was a wasted trip as I could have just ordered it over the phone because there wasn't even a display unit in the shop to see. I think it would help to state that in the ads so that customers don't waste time travelling to the shop. Other than this, the monitor was delivered on time and in good condition.
Great customer service And even better product.
In both the purchases I made (Fridge and the Door Lock), the agents were clear and explained the features well. However, I would suggest them to be a bit more welcoming and cheerful. I got all the information but having a cheerful conversation could have been much more enjoyable than a cold conversaton.
From the moment i walk into Prisim store till my items arrived at my home everything was perfect with staffs and my items.
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