231 reviews
PRISM+ entered the Singapore market in 2017 with gaming monitors at premium value. With the confidence and trust of its loyal fans and customers, PRISM+ now offers a myriad of consumer electronics and house appliances that include TVs, Monitors, Air-Conditioners, Sound Systems, and Ceiling Fans. PRISM+ is steadily investing in smart technology within its product offerings, with the goal of developing a functional ecosystem of home appliances and electronics that work hand in hand to create a relaxing living environment.
Written by the business, not verified by us.PRISM Tech Private Limited (prismplus.sg) has a 3.1 out of 5 rating on OK.one, based on 231 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 45% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-24.
Reviewers had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff who take ample time to explain product features clearly and suggest suitable options for their needs. Many people also highlight the highly efficient delivery and smooth installation process handled by professional technicians who ensure workspaces remain clean. However, some people mentioned frustrating issues regarding unexpected delivery delays, unhelpful responses, and poor communication from customer support representatives when resolving problems. A few other reviewers also noted receiving defective or damaged items, alongside experiencing unexpected technical faults shortly after the initial setup is completed.
Auto-generated from all reviews of this business. For reference only.Fauzi from Tampines Mall store was outstanding, his patience was out of this world. He explained to me everything in detailed and made necessary arrangements for my site survey and aircon nstallation. Followed up closely with me. Thank you Fauzi. You are awesome.
Good salesman ship. Perfect product knowledge. Friendly customer care and delivery prompt
Company makes cheap crappy white label products. Simply stick on their brand from low quality Chinese OEM manufacturers. Of late, they are trying to change public perception by increasing their prices to match LG, Samsung, Hitachi but minus the reliability and quality.
The free gift door bell real time playback recording is late by 8 hours. Eg. Now I check the records only record until 8am today. Now is already 5pm ish. Customer service product assistance is also not knowledgeable. Poor support assistance.
Installed a PrismPlus air conditioning system..after barely 3 months lt started leaking water from the ducting. Upon checked by their technical team..found that the connections from one of the fan coil along the ducting had gave way due to poor workmanship during the installation..when the problem was identified and feedback to their technical/service dept, No response or any attempt to address this issue with us. We had gone through stressful inconvenience due to the leakage. I realised now why there are so many bad reviews with their products and service but its too late as I am stupid to ignore them.
Firstly…. Prisms provide me a very good after sales service. The had my iRobot change and follow-up promptly. Second, the iRobot vacuum helps us (both of us is a senior citizen staying alone ) doing our cleaning…. Great service
Fast delivery & Installation of the Prism+ Pro ceiling fan. Surprised that it was so quiet and finally feel the cool breeze in regards with the humidity nowadays. Recommended!
Top notch professionalism. I’ve already bought a TV and a fridge from Prism. Now I am going to get a washing machine. Prism products will always be one of my favourite brands. Love their service and aftercare. Highly recommended! 👍👍👍👍👍
The installer very friendly and do things very fast and proffesional. Completed everything in 1.5hours.
I have been using Prism plus TV since 2020. Yes more than 5 years. VERY sharp and now more Apps to watch.
Your customer service is top notch. My family bought your prism TV too. The customer service always update my daughter on the timing if there's a delay. The guy that came to install was also very nice and knowledgeable. I thought that because I bought an item of lesser amount, I won't get any updates from customer service but I did. I was surprised and very impressed. Keep doing what you're doing. The vacuum I bought is now my favourite vacuum to use. Easy to use and cleans my place within 30 minutes.
Good service. The product is good. Met my expectations
From start to finish, the process of getting the tv was smooth, and the installation was smooth!
As for the product, I think your product is one step ahead to other competitors. For customer service, even though there are some lapses like never book the installation schedule even your staff called me and fixed the schedule of installation last Monday morning but finally booking is nothing… one of your staff manage to handle the issue and gave the timing to install my 4 units of prism ceiling fan. Thank you for that.
Case Number: 00551708 I recently purchased a PRISM+ F270i PRO monitor (Order No. S1338569). While the monitor itself is satisfactory and performs as expected, I would like to share my disappointment regarding the overall customer service experience. On 1 June 2026, shortly after placing my order on 31 May 2026 and before delivery was arranged, I contacted customer support to request a simple swap of the included DisplayPort cable for an HDMI cable. As the monitor was intended for my everyday work use rather than gaming, I believed this was a reasonable and straightforward request. Unfortunately, my request was declined without any flexibility or attempt to accommodate a first-time customer. What disappointed me was not the cable itself, but the unwillingness to consider a simple request that could have significantly improved the customer experience. In today’s highly competitive market, products can often be similar across brands, but it is the quality of customer service that sets a company apart. A small gesture of goodwill would have left a very different impression. The delivery experience further added to my frustration. The order indicated delivery on 3 June 2026, and I waited throughout the day expecting the monitor to arrive. When I contacted customer service, I was informed that 3 June was merely the earliest possible delivery date. This was not clearly communicated during the purchase process. More disappointingly, there was no apology for the misunderstanding. Instead, I was met with explanations and arguments. On 4 June, I had to follow up again to check on the delivery status of my order. As a customer, I do not believe it should be necessary to repeatedly chase for updates after making a purchase. To be fair, I have no major concerns about the monitor itself. The product quality is acceptable and comparable to many other brands available in the market. However, my overall impression of PRISM+ has been negatively affected by the lack of flexibility, communication, and customer care demonstrated throughout this experience. Unfortunately, based on this experience, I am unlikely to make future purchases from PRISM+ and would hesitate to recommend the brand to others. I hope management will take this feedback seriously and review its customer service policies and approach, as excellent products alone are often not enough to earn long-term customer loyalty.
Tried to order a new fridge as existing one faulty. Asked on Shopee chat how soon item can be delivered and was informed 1-2 working days. So I placed order but to my shock, was told that earliest delivery is 5 working days later. I tried to explain that I have lots of stuff in freezer but the customer service just say that they cant do anything. What is the point of having a customer service who cannot resolve problems for customers. To put things into perspective, I cancelled the order with Prism+ and placed order with another brand and retailer and they promised next day delivery. In short, Prism+ misleads customers on delivery lead time just to secure the order, then give all sorts of excuses to negate on the delivery promises made earlier once the order came in. Just reading the negative feedback over the years online, it appears that this bad culture at Prism+ is rampant from poor quality products to ineffective customer service and lousy logistic service. No wonder they were warned by the Competition Commission of Singapore for deceptive tactics. This is my first and last time that I will consider Prism+ ever. So disappointing
Efficiency on delivering and all questions answered clearly 👍🏼👍🏼so far no issues 😀
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