231 reviews
PRISM+ entered the Singapore market in 2017 with gaming monitors at premium value. With the confidence and trust of its loyal fans and customers, PRISM+ now offers a myriad of consumer electronics and house appliances that include TVs, Monitors, Air-Conditioners, Sound Systems, and Ceiling Fans. PRISM+ is steadily investing in smart technology within its product offerings, with the goal of developing a functional ecosystem of home appliances and electronics that work hand in hand to create a relaxing living environment.
Written by the business, not verified by us.PRISM Tech Private Limited (prismplus.sg) has a 3.1 out of 5 rating on OK.one, based on 231 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 45% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-24.
Reviewers had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff who take ample time to explain product features clearly and suggest suitable options for their needs. Many people also highlight the highly efficient delivery and smooth installation process handled by professional technicians who ensure workspaces remain clean. However, some people mentioned frustrating issues regarding unexpected delivery delays, unhelpful responses, and poor communication from customer support representatives when resolving problems. A few other reviewers also noted receiving defective or damaged items, alongside experiencing unexpected technical faults shortly after the initial setup is completed.
Auto-generated from all reviews of this business. For reference only.Hotline customer service assist to schedule delivery but failed to do so till we escalated the case and finally get the ceiling fan delivered by lalamove and installations done at 8pm Today, they delivered a “new” soundbar and subwoofer with detect and its more like the packaging has been repacked multiple times and the sub woofer wire doesn’t seems like new Delivery guy is fine, but the product and service resolutions is awful
Just received my PRISM+ Monsoon Combo and it is a total game-changer! This marks my 3rd major appliance purchase from PRISM+ just within this year alone—first my TV, then the fridge, and now this awesome washer-dryer combo. The Monsoon combo is super user-friendly, runs smoothly, and saves so much space. PRISM+ never fails to deliver affordable and trusted quality. My entire home is slowly converting into a PRISM+ ecosystem, and I’m definitely going to save up for their vacuum cleaner next. Highly recommended for anyone looking for premium features without the premium price tag!
The product has met my expectations and stands up well against many established brands. The installation and service provided by the team were excellent. I only wish I had discovered this brand earlier. It will definitely be one of my first choices for home appliances in the future. Thank you, Prism+!
I was initially skeptical about the product as a faulty unit was delivered but customer support has been excellent in quickly getting it replaced with a brand new unit. I am happy with the product both Aircon and TV. Most importantly its the customer service who were displaying good attitude and getting on to the issue and addressing timely. If this type of customer service is continued then Prism+ will become the No:1 Brand in Singapore if not already. Kudos to the team :-)
Always a good product quality with Prism.
Installation of 4 units of air conditioner done well. Fridge delivered on time. Happy with the air conditioners and Fridge. Great service provided by Prism +
Product itself user-friendly, and very prompt to after sales service. Highly recommended
Great product. Great service
Price,Customer service, response time for site survey, installation works and bundle maintenance with prism… all under one roof…
Great product and excellent customer service. The team was helpful, and the whole buying experience was smooth. Very satisfied with my purchase.
Ordered on Wed, initially the installations to be on Monday coz they are fully booked but we told them we not at home. the person called us spoke to the management and moved the installations to Friday.
Willing to listen and take feedback and action on it
Served by John Lee. He was very knowledgable & competent. Go the extra mile to help me install an additional TV in my room for no extra cost. Very customer oriented & friendly.
Your friendly staff done a wonderful job, replaced my new 55 prism with existing bracket and explained in detail how it's works. His name is john Lee. Good thumb up for him.
Very service orientated staff and the technician doing the installation was friendly and ensured cleanliness even with the drilling etc...keep up the good work!
⭐☆☆☆☆ Thank you, PRISM, for delivering such a memorable customer experience. Your team installed our aircon compressor unit so high outside our bedroom that we can no longer fully open our casement window — an impressive display of planning. In April, Charles assured us he would coordinate with our window contractor for removal and reinstallation. Since then: complete silence. The smart door lock experience was equally remarkable. I was locked inside my own home because the installer neglected to mention that the gateway/hub also needed to be connected after casually saying, “Just connect it to Wi-Fi.” Our doorbell also rings by itself when no one is outside, and the app lags badly when unlocking remotely. Customer service deserves special recognition. We were promised a callback at 1700hrs and received it at 2200hrs instead. PRISM also scheduled a lock installation without informing us, leaving their contractor annoyed when no one was home. Following up felt like being passed through the entire call centre just to locate the previous agent handling our case. We are not particularly IT-savvy, but even we could tell the installation and support were poorly handled. PRISM’s after-sales service is atrocious, and we deeply regret not returning to our previous aircon and smart door providers. If inconvenience, poor communication, and endless follow-ups are what you’re after, PRISM delivers excellently.
A Prism TV+ was sold to me by a TV repair company, TV Repairs, which obviously runs a scam operation using Prism TVs. They didn't give me a warranty or an invoice. When I contacted Prism, they sent me a lot of helpful sounding emails but kept insisting that they had no authorized resellers and backed away. The TV has no serial number on it not does the Settings tab in the TV carry this information. In the 6 weeks I have had it, the TV has worked well, though the color and resolution are only average. However , without a warranty, I am sure it won't last more than a year. Caveat emptor.
I briefly spoke to Crystal from your Tampines Mall store and took her number for future contact since I have yet to decide which particular model I am getting. However when I was home, my fridge started “showing tantrums” Prism+ of cos came into my mind first so i reach out to Crystal to find out more. Despite that, she never rejected me and assist me giving me suggestions. Thank you Crystal! Oh not forgetting your delivery team too who are very patience towards me when they remove my fridge waited for me to clean the floor. Thank you so much Prism+ and team!
Purchase their Cyclone Washing machine. It was faulty on the first day, first run. The water just cannot stop going into the washing machine. Called their service hotline and the person said will need to send a technician to repair. Like shouldn't it be a 1 for 1 replacement? I paid for a brand new washer but prism+ delivered a new but faulty one to me, then simply just offered a repair. I told them I wanted a replacement instead, but they simply said the technician will need to diagnosed first and they can replace only if cannot repair. Finally when the technician is here, he literally repair all the parts he can think of but it doesn't fixed the issue, so they finally agreed to replace. BTW, when the technician was doing the replacement, the inside of the machine looks like some cheap plastic materials put together. I guess you really get what you paid for. What is worse, I still need to wait for 1 week before the replacement delivery! it is already very frustrating to encounter such an issue, yet there doesn't seem to have any effort done to resolve this issue ASAP. My last purchase of a Prism product ever.
For The TECH Of It
Tropic
Technologycore
Technical Hot & Cold4.9
Karlssonmode
Ailova·Care (formerly SupportNex)
Clairon
Jackpossible231 reviews matching
