Private Internet Access

Hello there, We are sorry for the frustration and any delay you've experienced with your support request. We have noted the ticket number you provided and have shared it directly with our Customer Support team so they can look into your case immediately. An agent will follow up with you shortly via email to assist you. Please make sure to keep an eye on your inbox, including your spam or junk folders, for our message. We appreciate your patience and understanding while our team gets this sorted out for you! The PIA Team

Thank you for the great feedback! We are happy to hear you are enjoying our service and our extensive IP selection. Warm regards, The PIA Support Team

嗨阿内克， 感谢您花时间分享对私人互联网接入如此详细和平衡的评论。我们衷心感谢您强调我们的优势并指出我们可以改进的领域，以便为您提供更好的服务。 我们很高兴听到您重视我们具有竞争力的价格、内置的终止开关以及广泛的服务器网络。作为一家位于美国的提供商，我们将我们的位置与严格的、经过法庭验证的无日志政策和仅 RAM 的服务器配对，以确保您的会话数据在每次重新启动时都会被擦除，从而帮助您在浏览时增强隐私。 关于您对速度和游戏延迟的反馈，VPN 加密有时会影响性能，具体取决于服务器距离和所选协议。为了帮助优化您的游戏连接，我们强烈建议您在应用程序设置中将协议切换为 WireGuard®，该协议旨在提供出色的速度和更低的延迟。此外，您可以利用我们的分割隧道功能从 VPN 隧道中排除对延迟敏感的游戏，以便它们直接在您的本地 ISP 连接上运行，同时为您的其余在线流量提供额外的安全层。 对于我们的专用 IP 位置，我们想让您知道我们已将我们的产品扩展到美国和中欧以外的地区。我们现在支持澳大利亚、日本、新加坡、加拿大、英国、德国、瑞典、比利时和瑞士的专用 IP，以帮助我们的用户在全球范围内享受更少的验证码和机器人检查，从而享受更顺畅的浏览。 最后，我们感谢您对帐户合并和专用 IP 订阅的反馈。虽然专用 IP 具有限制标准合并的特定技术配置，但我们的客户支持团队随时为您的帐户找到最方便的设置。 请随时通过我们主页 privateinternetaccess.com 上的实时聊天（单击页面右下角的聊天图标）或通过 https://helpdesk.privateinternetaccess.com/ 提交支持票证与我们的团队 24/7 联系。我们很乐意帮助您优化您的设置！ 最好的问候， PIA团队

Thank you so much for sharing your experience! We are so glad to hear that our team was able to help you out with your renewal and that you've enjoyed using our service over the last two years. Warm regards, The PIA Support Team

Kerrie，我们对此次经历深表歉意，无论是连接问题还是支持方面的来回问题。这不是我们的目标标准。请使用您的帐户电子邮件联系support@pi​​avpnsupport.zendesk.com，并在社交媒体上向我们发送DM，以便我们升级此问题并妥善解决。 PIA 支持团队

Thank you so much for the feedback! We're glad to hear you find the app simple and easy to use. Warm regards, The PIA Support Team

Thank you so much for the kind words! We are incredibly happy to hear that you had a great experience with our support team and found our service helpful and in-depth. Warm regards, The PIA Support Team

Thank you so much for your years of loyalty and for sharing your experience! We are absolutely thrilled to hear that our privacy settings and reliable service have met your needs so perfectly over the years. Warm regards, The PIA Support Team

Thank you so much for your loyalty and the fantastic feedback! We are thrilled to hear that you are still enjoying the same high speeds, user-friendly UI, and great value for your unlimited VPN use after three years. Warm regards, The PIA Support Team

Hi Hydria_, thanks for taking the time to leave a review. We are truly sorry to hear about your frustrating experience over the past 11 months, especially regarding the slow speeds, constant disconnections, and the need to heavily rely on the split tunneling feature to exclude your games and apps from the VPN just to maintain stability. While we understand you have recently switched to another provider, this level of instability is certainly not the standard we strive for. Often, these persistent connectivity and speed issues can be resolved by switching VPN protocols (such as to WireGuard® or OpenVPN), trying different server locations, or enabling the 'Use small packets' option in the app settings to improve reliability on certain networks. If you need any assistance with your account, cancellation, or if you'd ever like to give us another try and troubleshoot this with our experts, our 24/7 support team is here for you. You can reach them via live chat on our homepage (https://www.privateinternetaccess.com/ - located in the bottom right corner, and tap the chat icon), by submitting a ticket at https://piavpnsupport.zendesk.com/hc/en-us/requests/new, or by emailing [email protected]. The PIA Team

Thank you so much for the fantastic review! We are thrilled to hear that you are enjoying our safe, reliable, and easy-to-use app across all your devices, all at a great value. Warm regards, The PIA Support Team

非常感谢您详细而周到的评论！我们很高兴听到您在所有桌面和移动设备上享受我们的推介价格、响应式网络和一致的 UI 设计。 热烈的问候， PIA 支持团队

Thank you so much for the feedback! We're glad to hear that you find our service reliable and that it delivers exactly what it promises. Warm regards, The PIA Support Team

Thank you so much for the feedback! We're glad to hear that you find the app simple to use while still providing enough setting options to meet your needs perfectly. Warm regards, The PIA Support Team

Hi Herveille, thanks for taking the time to leave a review. We are glad to hear you feel secure, but we are sorry to learn about the slow speeds and connection issues you've been experiencing. We wanted to let you know that these connection and performance issues have been addressed in our latest app version, 4.0.36. We highly recommend updating your PIA app to this newest version to enjoy a smoother, faster, and more stable experience. If you still run into any trouble after updating, our 24/7 support team will be happy to help. You can reach them via live chat on our homepage (https://www.privateinternetaccess.com/ - located in the bottom right corner) or by email at [email protected]. The PIA Team

Thank you so much for your loyalty over the last three years! We are thrilled to hear that you are enjoying our excellent service and stable connection speeds. Warm regards, The PIA Support Team

Thank you so much for the feedback! We are thrilled to hear that you love our large server selection and that our app is keeping you private and working well on Linux. Warm regards, The PIA Support Team

Thank you so much for the recommendation and for being a loyal user over the years! We are thrilled to hear that you are finding our service stable and reliable on Windows 11 Pro. Warm regards, The PIA Support Team

Thank you so much for the thorough and thoughtful review! We are delighted to hear that you are successfully keeping all your Mac devices private across different OS versions, and we truly appreciate your feedback regarding our self-help support tips. Ensuring a seamless experience that minimizes the need to reach out for assistance is exactly what we strive for, and we are glad it is working well for you. Warm regards, The PIA Support Team