Private Internet Access

感谢您的反馈！很高兴听到您十多年来一直是我们的忠实用户，并且我们的隐私功能、客户服务和长期定价很好地满足了您的期望。我们衷心感谢您的支持以及您花时间分享您的体验！ 最好的问候， PIA 支持团队

Thanks for your feedback! It is absolutely wonderful to hear that you have been a loyal Private Internet Access subscriber since 2015. We are thrilled that our reliable service, stable app, and varied connection options like the CLI and GUI have made this the least-hassle subscription you've ever owned. Thank you so much for your long-term support and for taking the time to share your fantastic experience! Best regards, PIA Support Team

Hello Heine! Standard VPN connections route traffic through shared IP addresses, which can change depending on network routing and server loads. For activities requiring a consistent IP address, such as using private trackers or specific streaming platforms, PIA offers a Dedicated IP add-on that provides a static IP address exclusive to your account. To investigate the frequent IP rotations you are experiencing on our standard servers and to review the information provided by our team, please contact us directly at [email protected] with your previous ticket number so we can escalate this matter to our senior support staff.

We’re glad you appreciate the value! We make a point of including essential features like Split Tunneling and Port Forwarding because we know how vital they are. Thanks for the recommendation and for highlighting the features that matter! Warm Regards, The PIA Support Team

感谢您的反馈！很高兴听到您在三年后决定与我们续约，并且您正在享受我们具有竞争力的价格和快速的连接速度。我们很高兴知道该服务“正好”适合您并有效地管理您的延迟。 最好的问候， PIA 支持团队

Thanks for the feedback! We’re glad to hear you’re having a smooth and intuitive experience with the app. We appreciate you taking the time to share your review. Best regards, The PIA Support Team

Thanks for the feedback! We’re happy to hear that your experience with PIA has been satisfactory and that our service continues to meet your expectations. Your continued trust means a lot to us. Best regards, The PIA Support Team

Thanks for the feedback! We truly appreciate your continued trust and support over the past four years. It’s great to hear that PIA has consistently delivered stable connections, reliable performance, and great speeds for you throughout the years. Best regards, The PIA Support Team

Hello Ron! While we do not offer phone support, our customer care team is available 24/7 to assist you. To resolve the connection issue on your Smart TV, we recommend switching the VPN protocol in the app settings (such as changing between WireGuard and OpenVPN) or selecting a different server location. If the app still will not connect, please reach out to our support team via live chat at https://www.privateinternetaccess.com/ or by email at [email protected] so we can investigate your setup and help you restore your connection.

Thanks for the feedback! It is wonderful to hear that you have had such a smooth experience with us over the past four years. We truly appreciate your long-term loyalty and support. Best regards, The PIA Support Team

Hi Joe, sorry the speeds haven't been what they should be. Speed issues are usually fixable through server selection and protocol changes, even when WireGuard hasn't helped. Please contact [email protected] so the team can dig into your specific setup, and feel free to DM us on social media if you'd like us to keep an eye on your case as well.

Thanks for the feedback! We are incredibly grateful for your loyalty over the years and are thrilled to hear that our service has provided such stable and reliable coverage for you. Your support means a lot to our team, and we will certainly keep up the hard work. Best regards, The PIA Support Team

Thanks for the feedback! We are so glad to hear that you had an excellent experience with our customer service and that we could resolve your renewal refund so quickly. It is wonderful to know you found our service reliable throughout your time with us. Best regards, The PIA Support Team

Thanks for the feedback! We are glad to hear you are enjoying the app's ease of use and affordability. We truly appreciate you sharing your positive experience with us. Best regards, The PIA Support Team

Thanks for the feedback! We are happy to hear that you find our service reliable and easy to use when switching locations. It is great to know that you are satisfied with our pricing as well. Best regards, The PIA Support Team

Thanks for the feedback! We are delighted to hear that you have had a seamless experience with our service over the last three years. We appreciate your continued support and are glad to know it's working great for you. Best regards, The PIA Support Team

Hello William! We are sorry to hear about the frustrations you have experienced. While we are glad that you value our proven privacy protections, we completely understand your disappointment regarding the connection drops and blocked websites. We recommend connecting to one of PIA's streaming-optimized servers or switching to a different server to get a fresh IP address. Regarding the kill switch, it is doing its job by cutting your internet access to prevent data leaks whenever the VPN connection drops unexpectedly. To fix the underlying cause of these frequent connection drops, we recommend changing the VPN protocol (e.g., to WireGuard or OpenVPN) in the app settings, which often stabilizes the network. We would love the opportunity to improve your experience. Please reach out to our team at [email protected] so we can assist you directly. Warm regards, The PIA Team

Thanks for the feedback! We are thrilled to hear that you consider us the best VPN you have found and that you are enjoying our competitive pricing. It is great to know that your experience has been completely problem-free. Best regards, The PIA Support Team

Hi Michael, we're really sorry about this. An app freeze that took down your entire phone and then locked you out of your account on a 3-year subscription is completely unacceptable. The login link not working needs to be fixed immediately. Please reach out to [email protected] with your account email and DM us on social media so we can personally escalate this and get you back into your account right away. PIA Support Team

Thanks for the feedback! We are so glad to hear that you find our connections secure and easy to use across different countries. It is wonderful to know you plan on staying with us for many more years to come. Best regards, The PIA Support Team