Private Internet Access

Hi Jamie! Thanks for your review and for bringing this to our attention. We understand it is frustrating to wait longer than the expected 4 weeks for your Top Cash Back payout to be released. Since this involves a third-party affiliate payout and your specific account details, our customer support team will need to investigate this directly. Please reach out to our 24/7 support team so they can look into the status of your cashback and help get this sorted out. You can connect with them via live chat (just head over to privateinternetaccess.com and tap the chat icon in the bottom right corner), through our support platform at https://piavpnsupport.zendesk.com/hc/en-us/requests/new, or by sending an email to [email protected].

Thanks for your feedback! It is great to hear that you have been with us for two years and find our pricing and port forwarding features valuable. We are sorry to hear about the difficulties you have encountered with the automatic server selection. If the app continues to select distant locations or if you need assistance optimizing your setup, please reach out to our Support team at https://www.privateinternetaccess.com/helpdesk. Best regards, PIA Support Team

Thanks for your feedback! It’s wonderful to hear that you have been a loyal user for many years and that our Dedicated IP feature has enhanced your experience by providing a consistent connection. We truly appreciate you taking the time to share your positive experience with us. Best regards, PIA Support Team

Hi there! Thanks for bringing this to our attention. Unexpected charges can be really frustrating, and we completely understand your concern regarding these recurring payments after you cancelled your account. That’s not the kind of situation we want our users to experience. Have you had a chance to speak with our customer support team recently? They are the best equipped to look into your account and permanently resolve this billing issue. You can reach them 24/7 via live chat (just head over to https://www.privateinternetaccess.com/ and tap the chat icon in the bottom right corner), via our support platform at https://piavpnsupport.zendesk.com/hc/en-us/requests/new, or by sending an email to [email protected]. They will be able to review your account securely and take care of everything from there to make things right.

Hi there! Thanks for bringing this to our attention. Sometimes, the app simply needs a quick refresh to properly sync with your newly billed account status. We recommend logging out of the PIA app completely and then logging back in to see if that restores your connection. If the app still isn't working after that, our customer support team is best equipped to investigate your account securely and help you get back online. You can reach them via live chat (just head over to https://www.privateinternetaccess.com/ and tap the chat icon in the bottom right corner), via our support platform at https://piavpnsupport.zendesk.com/hc/en-us/requests/new, or by sending an email to [email protected]. They will be able to review your account details securely and assist you further.

Thanks for your feedback! It is wonderful to hear that you find Private Internet Access to be a great, affordable VPN and that you have been using our service for a good while. We really appreciate you taking the time to share your positive experience with us. Best regards, PIA Support Team

Thanks for your feedback! That’s wonderful to hear. We really appreciate you taking the time to share your positive experience. Best regards, PIA Support Team

Thanks for your feedback! It’s wonderful to hear that you’ve had such a great experience with our service and our support team. We truly appreciate the shout-out and your kind words! Best regards, PIA Support Team

Hi Lui! Thank you for your review. The 7-day free trials offered through mobile apps and all related billing are managed directly by Google. Because this was an in-app purchase through Google Play, it is not covered by PIA's direct money-back guarantee, and refunds must be requested from Google in line with their own policies. Regarding the site you tried to access, some websites actively block VPN connections, but switching to a different server location or protocol often resolves this. We highly recommend reaching out to our customer support team so they can review your account details and see how we can assist you further. You can contact them via our 24/7 live chat at https://www.privateinternetaccess.com/, by submitting a ticket at https://piavpnsupport.zendesk.com/hc/en-us/requests/new, or by emailing [email protected].

Thanks for the feedback! We are thrilled to hear you are enjoying an amazing user experience with our service globally. Best regards, The PIA Support Team

Thanks for the feedback! We are pleased to hear that our service is working well for your company's network needs and providing the reliable performance you require. Best regards, The PIA Support Team

Thanks for the feedback! We are delighted to hear that our service works perfectly for you and that our features are ready to meet your needs both now and in the future. Best regards, The PIA Support Team

Thanks for the feedback! We are so glad to hear that you have felt supported by us over the years and truly appreciate your recommendation and kind words about our service. Best regards, The PIA Support Team

Thanks for your feedback! It is wonderful to hear that you are enjoying our multi-platform support across your Android and Windows devices. We are thrilled that you find the app easy to use, well-priced, and that you are making great use of our extensive network of global countries and cities. We truly appreciate you taking the time to share your positive experience with us! Best regards, PIA Support Team

Thanks for the feedback! We are happy to hear you are enjoying a solid, reliable experience without any connection drops or performance issues. Best regards, The PIA Support Team

Thanks for the feedback! We are thrilled to hear that you are enjoying our Linux GUI and the flexibility provided by our WireGuard, OpenVPN, and SOCKS5 proxy options. Best regards, The PIA Support Team

Hi Daniel, We are truly sorry to hear about the difficulties you experienced during checkout and the frustration caused by the delayed billing. It is unacceptable that you could not finalize the 3 year website offer and felt forced to pay a higher price in the app. Since in-app purchases are processed directly by the app store, we highly recommend reaching out to our customer support team so they can review your account, investigate the website checkout error, and discuss your billing options. You can contact our team via live chat at https://www.privateinternetaccess.com/ or by emailing [email protected]. If you already have a ticket open or need us to escalate your case to our billing management team, please send us a DM on social media with your details. We appreciate your feedback and are glad the app itself is working well for you, but we definitely want to make sure your billing experience is just as good. Best, PIA Support

Thanks for the feedback! We are so glad to hear that you find our service reliable and user-friendly, and we truly appreciate your recommendation and loyalty over the past five years. Best regards, The PIA Support Team

Thanks for the feedback! We are so glad to hear that our service has been rock solid for you over the years and that you've had a flawless experience using our app on your device. Best regards, The PIA Support Team

Hi Mrs S., We sincerely apologize for your frustrating experience. It is unacceptable that you received poor service on our live chat and feel misled by the pricing at checkout. Since you have already tried getting help through our standard support channels without success, we do not want to send you in circles. Please send us a DM on our social media pages with your ticket number or the email address associated with your account. We will personally escalate your case to our management team to ensure your questions are answered and your billing concerns are resolved immediately. Thanks, Private Internet Access Team