Prosper Medical

Hi Rick, thank you for your wonderful feedback! I'm glad to hear that Sara was attentive and knowledgeable during your appointment. It's great that she took the time to define next steps and made you feel comfortable throughout the half hour. Your recommendation means a lot to us! If you need anything else, just let us know.

Hi Matthew, thank you for your wonderful review! I'm glad to hear you were able to get a same-day appointment and that our email communication was clear and informative. It's great that you found the doctor to be professional and a good communicator. Your positive feedback means a lot to us! If you need anything else, just let us know.

Hi James, thank you for your wonderful review! I'm thrilled to hear that you found the service outstanding and that the doctor understood your situation right away. It's great that our scheduling system worked well for you, making it easier to find a convenient appointment time. If you need anything else, just let us know!

Hi A B, thank you for your wonderful review! I'm glad to hear that you found the appointment process easy and efficient. It's great that you can keep your doctor even when moving to another state and that we can assist with labs too. If you need anything else, just let us know!

Hi Patricia, thank you for your kind words! I'm glad to hear that our team was polite and professional while making you feel comfortable. It's great that you found the account creation process simple and that we could assist you with your medications promptly. If you need anything else, just let us know!

Hi Susan, thank you for your fantastic review! I'm thrilled to hear that scheduling was easy and that you were seen quickly. It's great to know the doctor diagnosed you promptly and that your prescription was ready in no time. I'm glad you're already feeling better! If you need anything else, just let us know.

Hi Chris, We're so sorry to hear your child was feeling unwell, and we sincerely apologize that your original provider was unable to see them. When we learned of the scheduling issue, we attempted to reach you by phone and email to reschedule your appointment. Because we were unable to connect with you at that time, the original charge remained on your card — however, we have since processed a full refund. You should receive the funds back to your card within 5-10 business days. Going forward, if you ever have any concerns, we'd love the opportunity to make it right. Please don't hesitate to reach us by phone at (855) 516-7755 or by email at [email protected]. As a small, independent practice, we are deeply committed to every patient's experience and truly value the chance to address any concerns directly before they go unresolved. Your feedback matters to us, and we always want to ensure you feel heard and supported. We hope your son is feeling better! If he still needs care, please reach out — we'd be happy to connect you with one of our providers.

Hi there, thank you for your fantastic review! I'm glad to hear that you had a great experience with Prosper Medical on your first visit. It's wonderful that we could get you an appointment so quickly and that the doctor was able to help you effectively. If you need anything else, don't hesitate to reach out!

Hi Sandy, Thank you for reaching out. We sincerely apologize for the confusion regarding our membership fee—the last thing we want is for a billing question to overshadow your care. We have processed a full refund of your $49 membership fee. You should see that reflected in your account within the next few business days, depending on your bank. The Prosper Model: We noticed you left us a 5-star review after your visit, and we are so glad you had a great experience with your doctor! To provide that level of service, we use a Hybrid Model that is a bit different from a traditional doctor’s office: Your Insurance ($25 Copay): This covers the clinical time with your doctor, just like a standard clinic. The Membership ($49): This is what powers the "Five-Star" experience you enjoyed. It funds our Concierge Team—who handle specialist referrals, prior authorizations, appointment coordination. They will also hunt down the lowest medication prices and provide on-going support between appointments. In short: your insurance pays for the medicine, and the membership pays for the elite access and advocacy that traditional offices simply don't offer. We try to be as transparent as possible about this during sign-up, but we recognize that healthcare billing is rarely simple. We’ve taken your feedback to heart as we continue to improve our checkout experience. Sandy, we genuinely hope you'll give us another chance to show you what a membership experience is supposed to feel like. If you ever have questions about your account, your benefits, or your billing, our Care Concierge team is always here and happy to help. To your health, The Prosper Medical Team

Hi Gretchen, thank you for your heartfelt review! I'm so glad to hear that we could help you quickly when your regular doctor's office was closed. It's great to know that the doctor was thorough and that you're feeling much better now. Your gratitude means a lot to us!

Hi Bill, thank you for your excellent review! I'm thrilled to hear that you received professional and efficient care and that all your questions were answered. It's great that scheduling was easy for you. If you need anything else, feel free to reach out!

Hi Katie, thank you for your amazing review! I'm thrilled to hear that you experienced professional care in a comfortable atmosphere. It's great to know that our service was quick and easy for you. If you need anything else, just let us know!

Hi Clyde, thank you for your fantastic review! I'm glad to hear that you found the doctor wonderful and easy to talk with. It's great that the treatment helped with your earache. Your appreciation for our customer service means a lot to us. If you ever need assistance again, just let us know!

Hi Ty, thank you for your fantastic review! I'm thrilled to hear that you found our service easy to use and that you're happy with the price and professionalism. Your satisfaction means a lot to us!

Hi Bonnie, thank you for your kind words! I'm glad to hear that we were able to respond promptly and resolve your billing issue right away. If you have any more questions or need assistance in the future, just let us know!

Hi Joan, thank you for your wonderful review! I'm glad to hear that despite the phone issues, the doctor was able to help your daughter with her morning sickness. It's great to know that both our reception and the doctor provided excellent service. Your recommendation means a lot to us!

Hi Seth, thank you for your kind words! I'm glad to hear that you found our follow-up helpful. Your recommendation means a lot to us. If there's anything else you need, feel free to reach out!

Hi CGM, thank you for your wonderful feedback! I'm thrilled to hear that your experience with Dr. Van Vugt was excellent and that the process was painless. As a nurse, your trust means a lot to us. If you need anything else, feel free to reach out!