Pup Labs

Hello Nancy, We’re truly sorry to hear that the product did not provide the results you were hoping for. We understand how disappointing it can be when you're trying to help your dog's health and don't see the improvement you expected. This is certainly not the experience we want for you or your pup. 💛🐾 While we're glad to hear that it helped improve your dog's digestive health, we understand your disappointment that it did not help with the lumps as you had hoped. Every dog is unique, and results can vary depending on their individual needs and condition. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your experience and discuss whether another product or recommendation may better support your dog's needs. Thank you for taking the time to share your honest feedback. It helps us continue to improve our products and better support our customers and their pets. — Pup Labs Customer Care 🐾

Hello Patricia, We’re truly sorry to hear about your experience and understand how frustrating this has been. This is certainly not the experience we want for our customers. 💛 We sincerely apologize for the confusion regarding your order and any concern caused by the upcoming renewal notification. To address your concerns, we have canceled your subscription to ensure no further shipments or charges are processed. We’ve also reached out to you via phone and email in an effort to connect with you directly and ensure your concerns have been fully addressed. If you have any additional questions or need further assistance, please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your order with you. We truly appreciate your feedback, as it helps us improve our products, processes, and overall customer experience. — Pup Labs Customer Care 🐾

Hello Kathy, We’re truly sorry to hear that K9 Belly Bliss did not provide the relief you were hoping for after using it so consistently. We understand how disappointing this must be. This is certainly not the experience we want for you or your pup. 💛 Every dog is unique, and while many pets experience positive results, we understand that our products may not be the right fit for every dog. Due to the inconvenience, we have issued a 50% refund for your most recent order. At this time, we have only been able to locate two orders associated with the information we have on file. We’ve also reached out to you via phone and email in an effort to connect with you directly. If you believe there are additional orders, please contact our Customer Care team at 855-207-7351 and provide the name, email address, or any additional information associated with your account so we can further investigate and ensure all of your concerns are addressed. Thank you for taking the time to share your honest feedback. It helps us continue to improve our products and better support our customers and their pets. — Pup Labs Customer Care 🐾

Hello Pat, We’re truly sorry to hear about your experience and understand how frustrating and disappointing this has been. This is certainly not the experience we want for our customers. 💛 We sincerely apologize for the shipping error and for the inconvenience you experienced while trying to return the incorrect product. We understand how upsetting it is to incur additional shipping costs and feel that your refund has not been properly addressed. Due to the inconvenience, we have issued a 50% refund for your most recent order. You can email the trcaking number to www.puplabsusa.com and receive the remaining amount of refund or get the correct order shippped to you. We’ve also reached out to you via phone and email in an effort to connect with you directly and resolve this matter. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your order, locate your return, and ensure all of your concerns are fully addressed. We truly appreciate your honest feedback, as it helps us improve our processes and customer experience. Thank you for giving us the opportunity to make this right. — Pup Labs Customer Care 🐾

Hi Claire, Thank you so much for your kind words and for taking the time to share your experience! 💛🐾 We're thrilled to hear that Robin provided you with such helpful, knowledgeable, and compassionate service. We'll be sure to share your wonderful feedback with her—it will mean so much to know she made a positive impact. It also means the world to us that you appreciate our approach to supporting your pets by addressing the root cause whenever possible. Knowing that you trust so many of our products for your five pups is incredibly rewarding, and we're honored to be part of their wellness journey. Thank you for your loyalty and continued support. We truly appreciate you being a valued member of the Pup Labs family, and we wish you and your five furry family members many happy, healthy years ahead! — Pup Labs Customer Care 🐾

Hello Lisa, We’re truly sorry for the frustration and disappointment you’ve experienced. This is certainly not the experience we want for our customers, and we sincerely apologize for the difficulty you encountered while trying to cancel your subscription. 💛 We understand how frustrating it must have been to make multiple attempts to cancel your subscription and then feel that your concerns were not resolved as expected. We’ve reached out to you via phone and email in an effort to address your concerns and work toward a resolution. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your order, discuss your refund options, and ensure all of your concerns are fully addressed. We truly appreciate your honest feedback, as it helps us improve our processes and customer experience. Thank you for giving us the opportunity to address your concerns. — Pup Labs Customer Care 🐾

Hello David, We’re truly sorry to hear about your experience and understand how frustrating and disappointing this has been. This is certainly not the experience we want for our customers. 💛 We sincerely apologize for the confusion you experienced during the ordering process, the duplicate order, and the difficulty you encountered trying to reach our Customer Care team. We also understand how disappointing it is when a product does not provide the results you were hoping for. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can locate your order, review your refund request, and work toward a resolution. We truly appreciate your honest feedback, as it helps us improve our products, processes, and overall customer experience. Thank you for giving us the opportunity to address your concerns. — Pup Labs Customer Care 🐾

Hello, We’re truly sorry to hear that you have not yet received your order and understand how upsetting this must be, especially when your dog is waiting for the product. This is certainly not the experience we want for our customers or their pets. 💛🐾 We sincerely apologize for the delay and for the difficulty you’ve experienced trying to reach our Customer Care team. We understand how frustrating this has been. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can locate your order, review the shipment status, and work toward a prompt resolution. Thank you for bringing this to our attention. We truly appreciate your feedback, as it helps us improve our customer experience and better serve our customers. — Pup Labs Customer Care 🐾

Hello Ron, We’re truly sorry to hear about your experience and understand how frustrating this has been. This is certainly not the experience we want for our customers. 💛 We sincerely apologize for the confusion surrounding your order cancellation. Due to the inconvenience surrounding your order, we have already issued a full refund as a courtesy. We’ve also reached out to you via phone and email in an effort to address your concerns and ensure everything has been resolved. If you have any additional questions, please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your order with you. We truly appreciate your honest feedback, as it helps us improve our processes and customer experience. Thank you for giving us the opportunity to address your concerns. — Pup Labs Customer Care 🐾

Hi Jolynn, Thank you so much for taking the time to share your experience! 💛🐾 We’re delighted to hear that Jose was able to quickly resolve the issue with your order and provide you with professional and efficient service. We’ll be sure to pass along your kind words to him—recognition like this means a great deal to our team. We’re excited for you to receive your order and hope you and your pup have a wonderful experience with our product. Thank you for choosing Pup Labs and for being part of the Pup Labs family! — Pup Labs Customer Care 🐾

Hello Carmen, We’re truly sorry to hear about your experience and understand how frustrating and disappointing this has been. This is certainly not the experience we want for our customers. 💛 We sincerely apologize for the confusion regarding your order, the unexpected shipment, and your difficulty reaching our Customer Care team. We understand how concerning it is to receive an order you did not expect, especially when the product was not the right fit for your dog. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your order and work toward a resolution. We truly appreciate your feedback, as it helps us improve our products, processes, and customer experience. Thank you for giving us the opportunity to make this right. — Pup Labs Customer Care 🐾

Hello Mary, We’re truly sorry to hear about your experience and understand how frustrating this has been. This is certainly not the experience we want for our customers. 💛 We sincerely apologize for the difficulty you’ve experienced trying to reach our Customer Care team and for the frustration surrounding your refund request. We understand your concerns and would appreciate the opportunity to review your account and work toward a resolution. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can locate your order and assist you promptly. We truly value your feedback, as it helps us improve our customer experience and better serve our customers. Thank you for giving us the opportunity to address your concerns. — Pup Labs Customer Care 🐾

Hi Robert, Thank you so much for your kind review! We’re delighted to hear that you’re very pleased with your experience. 💛🐾 Knowing that we’ve been able to make a positive difference means so much to our team. We’re grateful that you chose Pup Labs and appreciate you taking the time to share your feedback. Thank you for being a valued member of the Pup Labs family. We wish you and your pup continued health, happiness, and many wonderful moments together! — Pup Labs Customer Care 🐾

Hi Wayne, Thank you so much for taking the time to share your experience with Freedom Joint Drops! Your thoughtful review truly means a great deal to us. 💛🐾 We're thrilled to hear that your 10-year-old Toy Poodle is feeling more comfortable and active again. Knowing that your "Baby" is running and jumping onto the bed again after using Freedom Joint Drops for the past few months is exactly the kind of success story that inspires our team every day. We also appreciate you sharing your honest feedback regarding the cost of the product. We understand that caring for multiple pets is an investment, and we're grateful that you've chosen Pup Labs for your pups. We're very sorry to hear that one of your bottles was damaged during shipping. We’ve reached out via phone. We have sent out a replacement for the leaking bottle, so you receive the product you expected. Thank you as well for sharing your perspective on purchasing directly from the manufacturer. We truly appreciate your trust in Pup Labs and your willingness to share your experience with other pet parents. We wish you, your wife, and all three of your Toy Poodles continued health and happiness. Thank you for being a valued member of the Pup Labs family! — Pup Labs Customer Care 🐾

Hello Sherry, We’re truly sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the experience we want for our customers. 💛 We sincerely apologize for any confusion you encountered during the checkout process. Our goal is to provide a clear and straightforward ordering experience, and we regret that this was not your experience. We’ve reached out to you via phone and email in an effort to connect with you directly and better understand your concerns. Due to the inconvenience we have refunded 50% of your order. If you believe an order was processed or if you would like us to review your account, please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can assist you promptly. We truly appreciate your feedback, as it helps us improve our website, ordering process, and overall customer experience. — Pup Labs Customer Care 🐾

Hello Karen, We’re truly sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the experience we want for our customers. 💛 We sincerely apologize for any confusion you encountered during the checkout process. Our goal is to provide a clear and straightforward ordering experience, and we regret that this was not your experience. We would like to review your account and verify whether an order was processed, please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can assist you promptly. We truly appreciate your feedback, as it helps us improve our website, ordering process, and overall customer experience. — Pup Labs Customer Care 🐾

Hello Brenda, We’re truly sorry for the frustration and disappointment you’ve experienced. This is certainly not the experience we want for our customers. 💛 We sincerely apologize for the confusion regarding your order and your scheduled consultation. We understand how frustrating this can be. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your order, your appointment, and work toward a resolution. We truly appreciate your feedback, as it helps us improve our ordering process, scheduling, and overall customer experience. — Pup Labs Customer Care 🐾

Hello Mira, We’re sorry to hear that most of our products weren’t the right fit for your pup, but we’re glad to know the ProDenta was one product they was enjoyed. 💛🐾 We understand that every dog has different preferences, and we appreciate you giving our products a try. We’re also glad we were able to issue your refund and provide a credit toward your dental powder purchase. We appreciate your honest feedback regarding the scent of the spray and the cost of the dental powder. Customer feedback like yours is invaluable and helps us continue to improve both our products and the overall customer experience. Thank you for giving Pup Labs a try. We truly appreciate your support and wish you and your pup all the very best. — Pup Labs Customer Care 🐾

Hello Bernadette, We’re truly sorry to hear about your aunt’s experience and understand how disappointing and frustrating this has been. This is certainly not the experience we want for our customers or their pets. 💛 We’re sorry to hear that ProDenta did not provide the results your aunt was hoping for. We also sincerely apologize for the difficulty she experienced trying to reach our Customer Care team. We would like to reach out to her via phone and\or email in an effort to connect with her directly, please have her contact our Customer Care team at 855-207-7351 and provide the name and email address associated with the account so we can locate the order, review her concerns, and work toward a resolution. We truly appreciate the feedback, as it helps us improve our products, processes, and customer experience. — Pup Labs Customer Care 🐾

Hello, Thank you so much for your kind review! We're thrilled to hear that our product has made a positive difference for your older pup. 💛🐾 Helping pups stay comfortable and enjoy a better quality of life is what we strive for, and it means so much to know we've been able to help your furry companion. Thank you for choosing Pup Labs and for being a valued member of the Pup Labs family. We wish you and your pup many more happy, healthy days together! — Pup Labs Customer Care 🐾