Pup Labs

Hello Donna, Thank you for taking the time to share your experience and for recognizing Jose's outstanding customer service! 🐾💛 While we're sorry there was confusion regarding the subscription and unexpected charge, we're delighted to hear that Jose was able to assist you with kindness, professionalism, and a sense of humor. Providing clear information and helping customers find a resolution is exactly the type of service we strive to deliver. Your kind words about Jose being personable, helpful, and reassuring mean a great deal, and we’ll be sure to share your feedback with him. We know he'll appreciate hearing that he made such a positive impression during a frustrating situation. 😊 Thank you for your patience and for giving us the opportunity to assist you. We truly appreciate your feedback and your confidence in Jose. — Pup Labs Customer Care 🐾

Hello Miller, Thank you so much for taking the time to share such thoughtful feedback! 🐾💛 We’re truly happy to hear you felt everything was explained clearly and in detail. It’s also wonderful to know your questions were answered thoroughly and that you felt supported throughout the process. We completely understand that it’s still early since you’ve just started the product, but we’re so grateful you chose to give us a try. Hearing that your overall experience was great means a lot to our team. We’re excited for you and your pup and hopeful you’ll continue to see positive progress ahead! 🐶💛 — Pup Labs Customer Care 🐾