Pup Labs

Hello JE, We’re truly sorry to hear about your experience and understand your frustration. This is certainly not the experience we want for our customers. 💛 We’re sorry to hear about your dog's recent diagnosis, and we hope your pup is recovering well. We also apologize for the confusion regarding the pricing adjustment and your refund request. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your order, discuss your refund request, and work toward a resolution. We truly appreciate your feedback, as it helps us improve our products, processes, and customer experience. Thank you for giving us the opportunity to address your concerns. — Pup Labs Customer Care 🐾

Hello, We’re truly sorry for the frustration and inconvenience you’ve experienced. This is certainly not the experience we want for our customers, and we sincerely apologize that you've had difficulty stopping your shipments. In an effort to connect with you directly and assist with your concerns. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can locate your subscription, ensure it is properly reviewed, and work toward a resolution. We truly appreciate your feedback, as it helps us improve our customer experience and better serve our customers. — Pup Labs Customer Care 🐾

Hello G, We’re truly sorry to hear about your experience and understand how frustrating and disappointing this has been for you. This is certainly not the experience we want for our customers or their pets. 💛 We understand your concerns regarding the K9 Soothe Anti-Itch Spray and are sorry to hear that it did not work as expected for your Labs. Every dog responds differently, and we recognize that what works well for some pets may not be the right fit for others. We also apologize if you felt unheard during your interaction with our Customer Care team. Providing compassionate and helpful support is very important to us, and we regret that we fell short of your expectations. In an effort to connect with you directly and better understand your experience, please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your concerns and work toward a resolution. We truly appreciate your honest feedback, as it helps us improve our products and customer experience. — Pup Labs Customer Care 🐾

Hello Mickey, We’re truly sorry to hear about your experience and understand your frustration and disappointment. This is certainly not the experience we want for our customers. 💛 We understand how important it is to find products that your dogs will enjoy, and we’re sorry to hear that the Pro Denta was not a good fit for them. We also apologize for the confusion and disappointment regarding the refund process and your order fulfillment. We appreciate you bringing these concerns to our attention. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your orders, including the missing Tummy Essentials bag and the refund details, and work toward a resolution. We truly value your honest feedback, as it helps us improve our products, processes, and overall customer experience. — Pup Labs Customer Care 🐾

Hello Teresa, We’re truly sorry to hear about your experience and understand the frustration and concern this situation has caused. This is certainly not the experience we want for our customers. 💛 We sincerely apologize for the confusion regarding your order, the unexpected shipment, and the difficulty you experienced trying to contact our team. We understand how upsetting this is. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your order details, discuss return and refund options, and work toward a resolution. We truly value your feedback, as it helps us improve our products, processes, and customer experience. Thank you for bringing these concerns to our attention and for giving us the opportunity to make this right. — Pup Labs Customer Care 🐾

Thank you so much for sharing your experience, Sue! 💛🐾 We’re delighted to hear that our Customer Care team was able to assist you and help resolve your issue. Providing helpful, timely support is always our goal, so it means a lot to know that you had a positive experience with our team. Thank you for taking the time to leave your feedback and for being part of the Pup Labs family. We truly appreciate your support! — Pup Labs Customer Care 🐾

Hello, We’re truly sorry for the frustration and disappointment you’ve experienced. This is certainly not the experience we want for our customers. 💛 We understand your concerns regarding the entire situation. We sincerely apologize for any inconvenience this has caused. We would appreciate the opportunity to review your account and better understand what occurred. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can locate your orders and work toward a resolution. We would like to reach out to you in an effort to connect with you directly and ensure your concerns are fully addressed. We truly appreciate your feedback, as it helps us improve our processes and better serve our customers and their pets. — Pup Labs Customer Care 🐾

Hello Traci, Thank you so much for taking the time to share this update. 💛🐾 While we're sorry to hear that the product wasn't the right fit for Maggie, we're glad we were able to connect with you and provide a refund. Every dog is unique, and sometimes it takes a little trial and error to determine what works best for their individual needs. We're happy to hear that you were able to gain a better understanding of Maggie's sensitivities, and we hope that knowledge helps keep her comfortable and happy moving forward. Thank you again for giving Pup Labs a try and for sharing your experience. We wish you and sweet Maggie all the very best! — Pup Labs Customer Care 🐾

Thank you so much for taking the time to share your experience! We’re thrilled to hear that K9 Soothe worked for your dog. 💛🐾 We love your straightforward review—sometimes you really don't need a long story! Knowing that the product made a positive difference for your pup means the world to us. We're also delighted to hear that Gilbert was able to assist you and provide a great experience. We’ll be sure to share your kind words with him. Our team works hard to support pet parents, and feedback like yours truly makes our day. Thank you for giving Pup Labs a try and for being part of the Pup Labs family. Wishing you and your pup continued comfort and happiness! — Pup Labs Customer Care 🐾

Hello Trisha, We’re truly sorry for the frustration and disappointment you’ve experienced. This is certainly not the experience we want for our customers, and we sincerely apologize for the inconvenience caused by the continued shipments, the confusion surrounding your cancellation requests, and your interactions with our Customer Care team. 💛 We understand how upsetting it is to continue receiving orders after requesting cancellation, especially when the product did not work as expected for your pet. We also regret that you felt unheard during your interactions with our team, as we always strive to treat every customer with respect and compassion. We would appreciate the opportunity to review your account and fully investigate what occurred. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can locate your orders and work toward a resolution. We truly appreciate your honest feedback, as it helps us improve our processes and customer experience. — Pup Labs Customer Care 🐾

Hello Ilene, We’re truly sorry for the frustration and disappointment you’ve experienced.💛 We understand how upsetting it must have been to request a cancellation, only to receive a shipping confirmation shortly afterward. We also apologize for the lack of follow-up regarding your request to speak with a supervisor. We understand how important timely communication is. We’ve reached out to you via phone and email in an effort to connect with you directly and review your concerns. We would appreciate the opportunity to make this right and restore your confidence in us. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can locate your order and work toward a resolution. Thank you for your feedback. It helps us identify areas where we need to improve, and we appreciate the opportunity to address your concerns. — Pup Labs Customer Care 🐾

Hello Greg, We’re truly sorry for the frustration and difficulty you’ve experienced trying to reach us. This is certainly not the experience we want for our customers, and we sincerely apologize for any inconvenience caused. 💛 We understand how frustrating it can be to receive more product than you need. We appreciate you bringing this to our attention. We’ve reached out to you via phone and email in an effort to connect with you directly. We would be happy to review your account, we have cancelled your subscription and refunded 50% of your last order. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can promptly locate your order and ensure everything is fully addressed. We truly appreciate your feedback, as it helps us improve our customer experience and better serve our customers. — Pup Labs Customer Care 🐾

Hello Mick, Thank you so much for sharing Deacon's story with us. Reading your heartfelt message truly touched our entire team. 💛🐾 We are absolutely thrilled to hear that Freedom Drops have made such a remarkable difference for Deacon. Seeing a beloved companion regain mobility and enjoy life again is exactly why we do what we do. Hearing that Deacon went from struggling to stand and avoiding the steps to running the fence line again in such a short time is incredibly inspiring. We also want to extend our sincere condolences on the loss of Deacon's brother to cancer last year. We know our dogs are family, and losing them leaves a tremendous void. We're honored that Freedom Drops have been able to help give you and Deacon more quality time together and create even more precious memories. Please give Deacon some extra love from all of us. We wish him continued comfort, happiness, and many more wonderful days by your side. Thank you for trusting Pup Labs and for taking the time to share your experience with others. Thank you for being part of the Pup Labs family, and God bless you and Deacon. ❤️ — Pup Labs Customer Care 🐾

Hello Sue, We’re truly sorry to hear that ProDenta did not provide the results you were hoping for and that one of your dogs is now experiencing a discolored tooth. We understand how concerning and disappointing this must be, and this is certainly not the experience we want for you or your pup. 💛 We also sincerely apologize for the difficulty you experienced when trying to contact us and for any lack of follow-up. We understand your frustration and would appreciate the opportunity to review your experience further. Due to the inconvenience we have refunded 50% of the last order. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can locate your order and assist you promptly. We have reached out to via phone and email regarding this situation. We truly appreciate your feedback, as it helps us improve and better support our customers and their pets. — Pup Labs Customer Care 🐾

Hi Joe, We’re truly sorry to hear about your experience and the frustration. 💛 We understand your concerns. We sincerely apologize if you felt your concerns were not addressed in a timely manner. Due to the inconvenience, we have refunded the order in full. We would appreciate the opportunity to review your account and investigate what occurred. Please contact our Customer Care team at 855-207-7351. We’ve also reached out via phone and email in an effort to connect with you directly and better understand your experience. We value all customer feedback, as it helps us improve our products, processes, and customer support. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to assist you further. — Pup Labs Customer Care 🐾

Hello Teren, Thank you so much for sharing this incredible feedback! 💛🐾 We’re thrilled to hear this. As experienced pet parents know, maintaining good oral health is such an important part of a dog’s overall well-being. What truly touches our hearts is hearing about your previous dog enjoying 19 wonderful years. Thank you for allowing Pup Labs and ProDenta to be part of that journey. Stories like yours mean the world to us and remind us why we do what we do. We’re honored to be part of your current pup’s dental care routine and appreciate the trust you’ve placed in us over the years. Thank you for being a valued member of the Pup Labs family! — Pup Labs Customer Care 🐾

Hi Alec, We’re truly sorry to hear about your experience and understand your frustration. This is not the experience we want for our customers. 💛 We sincerely apologize for any confusion regarding our guarantee and the refund process. We understand how disappointing this can be. We’ve also reached out to you via phone and email in an effort to connect with you directly and review your concerns. Please contact our Customer Care team at 855-207-7351 so we can investigate this matter further and work toward a resolution. We appreciate your feedback, as it helps us identify opportunities to improve both our communication and customer experience. — Pup Labs Customer Care 🐾

Hello Maribel, We’re truly sorry for the frustration and inconvenience you’ve experienced—this is not the experience we want for our customers. 💛 We sincerely apologize for the difficulty you’ve had with canceling your subscription. We understand how frustrating that must have been, and we appreciate you bringing this to our attention. To address your concerns, we have canceled your subscription to ensure no further charges or shipments are processed. Additionally, due to the inconvenience, we have issued full refunds for two of your recent orders. We’ve also reached out to you via phone and email to ensure everything has been fully addressed. If you have any additional questions or need further assistance, please contact our Customer Care team at 855-207-7351. We’re here to help. Thank you for giving us the opportunity to make this right. — Pup Labs Customer Care 🐾

Thank you so much for your kind words and continued support, Richard! 💛🐾 We’re thrilled to hear that you’ve had great experiences with our products in the past and that you’ve chosen Pup Labs again for your pup’s needs. It’s especially wonderful to hear that Ayanna provided you with excellent service—we’ll be sure to share your kind feedback with her. We hope K-9 Soothe works just as well for your pup, and we look forward to hearing about your experience. Thank you for being a valued member of the Pup Labs family. Wishing you and your pup all the best, and we hope you have a wonderful week as well! — Pup Labs Customer Care 🐾

Hello Tammy, Thank you so much for sharing your experience! We’re delighted to hear that you’ve found our program easy to navigate and that managing your orders—whether rescheduling or canceling—has been simple and hassle-free. 💛🐾 We’re also thrilled to know you’ve had a great experience with our products and Customer Care team. Providing excellent service and support to both our customers and their pups is always our top priority. Thank you for trying several of our products and for being a valued member of the Pup Labs family. We truly appreciate your kind words and support! — Pup Labs Customer Care 🐾