Pup Labs

Hello Bruce, Thank you so much for sharing your sweet pup's story with us. It truly touched our hearts. 💛🐾 We're so happy to hear that the Freedom Joint Drops have helped your 14½-year-old companion become more comfortable and mobile. We know how difficult it is to watch our beloved pets slow down with age, so hearing that she's walking better and finding it easier to get around means so much to our entire team. Thank you for trusting Pup Labs to be part of her journey and for recommending the product to other pet parents. Stories like yours remind us why we're so passionate about helping dogs enjoy more happy, active moments with the families who love them. Please give your sweet girl some extra love and gentle pets from all of us. We wish you both many more precious memories together. — Pup Labs Customer Care 🐾

Hi Jackie, Thank you for taking the time to update your review. We truly appreciate you giving us the opportunity to make things right. 💛🐾 We're so glad we were able to connect with you and reach a solution that left you satisfied. Providing excellent customer care is important to us, and we're happy we could resolve your concerns and process your refund. Thank you again for your patience and for updating your experience. Your willingness to share the outcome means a great deal to our team, and we truly appreciate your trust. We wish you and your pup all the very best! — Pup Labs Customer Care 🐾

Hi Marilyn, Thank you so much for sharing your experience! It means a lot to us to hear how your pup is doing. 💛🐾 We're so happy to hear that ProDenta has helped improve your dog's dental health and that she actually enjoys it—that's a win-win! It's wonderful to know you've been using it consistently for the past 4–5 months and are seeing positive results. We also appreciate you letting us know your ordering experience through Amazon has been smooth. Thank you for trusting Pup Labs to be part of your dog's daily routine. We hope she continues to enjoy ProDenta and keeps showing off that healthy, happy smile! — Pup Labs Customer Care 🐾

Hello Jimmie, Thank you for taking the time to share your feedback. We truly appreciate your honesty. 💛🐾 We're sorry to hear that the infomercial did not provide the experience you were expecting. We understand how frustrating it can be when you're eager to learn about a product and feel the presentation is longer than it needs to be. If you'd prefer to skip the infomercial altogether, our Customer Care team would be happy to assist you with placing your order directly. Simply give us a call at 855-207-7351, and one of our representatives can help you place your order without having to go through the online presentation. Your feedback is valuable to us, and we'll be sure to share your comments with our team as we continue looking for ways to improve the customer experience. Thank you again for taking the time to let us know how we can do better. — Pup Labs Customer Care 🐾

Hi G, Thank you so much for your thoughtful and heartfelt review! It truly means a great deal to us. 💛🐾 We're so happy to hear that Regina was able to turn your experience around and provide the care, kindness, and respect you deserved. We'll be sure to share your wonderful comments with her—she'll be thrilled to know her compassion and professionalism made such a positive impact. We also sincerely appreciate your recommendation of Worst to First and your thoughtful perspective on the importance of treating customers with dignity and respect. Those are values we strive to uphold every day, and we're grateful you recognized Regina's efforts. Thank you for giving us the opportunity to make things right. We truly appreciate your support, your kind words, and your blessings. We wish you all the very best! — Pup Labs Customer Care 🐾

Hi Gary, Thank you so much for sharing Rocket's journey with us. ❤️ Reading stories like yours means the world to our team. We're incredibly grateful that Rocket is feeling more comfortable and that you've already noticed such a positive change. We know how heartbreaking it is to watch a beloved dog struggle with constant itching, and we can only imagine how much you've been through searching for something that would help. Thank you for trusting us and for taking the time to share your experience. Your kind words will give hope to other pet parents who may be facing the same challenges. Please give Rocket some extra love from all of us. We're wishing him continued comfort, happiness, and many healthy years ahead! Warmly, The PupLabs Team

Hello, We’re truly sorry to hear about your experience and understand how frustrating that must have been. This is certainly not the experience we want for our customers. 💛 We sincerely apologize for the frustration you experienced during the ordering process. We understand how discouraging it can be to spend so much time trying to place an order and still not be able to reach the final checkout page. We would like the opportunity to look into this for you. If you're still interested in trying our products, please contact our Customer Care team at 855-207-7351 and provide the name, email address, and phone number you used when attempting to place your order. We'd also appreciate it if you could confirm whether an order was ever successfully placed or if the checkout process was never completed. Once we have your information, we'll be happy to review your account and help ensure everything is resolved. Thank you for taking the time to share your feedback. It helps us continue improving our ordering experience for all pet parents. — Pup Labs Customer Care 🐾

Hi Beth, Thank you for choosing Pup Labs and for taking the time to leave a review! 💛🐾 We’re excited for you to begin using the powder and hope you and your pup have a wonderful experience with it. Every dog is unique, but we hope you start seeing positive results as you continue using the product as directed. If you have any questions along the way or need assistance, our Customer Care team is always happy to help. We truly appreciate you giving Pup Labs a try and look forward to hearing how your pup does! — Pup Labs Customer Care 🐾

Hi Janice, Thank you so much for taking the time to share your experience with us! It truly made us smile to read your review. 💛🐾 We're so happy to hear that you stuck with ProDenta and are now seeing such great results. There's nothing better than hearing that other people have noticed how white your dog's teeth are—that's an amazing compliment! It's also wonderful to know you've seen reduced tartar in several of your dogs after using the product consistently. Thank you for sharing your experience with the recommended starting dosage as well. Real stories like yours can be incredibly helpful and encouraging for other pet parents who are just beginning their own journey. We know your dogs are cherished members of your family, and we're honored to be a small part of helping keep those tails wagging and those smiles bright. Thank you for trusting Pup Labs to care for your furry family—we truly appreciate your support and look forward to being with you for many years to come. — Pup Labs Customer Care 🐾

Hello Eleanor, I’m truly sorry to hear about the frustration and inconvenience you’ve experienced with Pup Labs. Your concerns about subscription management, lack of responsiveness, and the challenges in discontinuing or returning products are completely valid, and I appreciate you taking the time to share them. No one should have to navigate unnecessary hurdles or wait weeks for a response when dealing with a company—especially when it involves something as important as a pet’s well-being. We strive to provide a positive experience for both pets and their owners, and it’s clear this hasn’t been your reality. We’re actively reviewing our processes to ensure they’re customer-friendly and transparent, particularly when it comes to subscriptions, cancellations, and returns. Your feedback will be shared with our team to help us improve. If you’d like to discuss this further or seek a resolution, please don’t hesitate to reach out to our Customer Experience team directly at 855 277 7351. We’re here to listen, assist, and make this right for you. Thank you for bringing this to our attention. We hope to regain your trust and serve you better in the future. — Pup Labs Customer Care 🐾

Hello Jan, We’re truly sorry to hear about your experience and understand how frustrating this was. This is certainly not the experience we want for our customers. 💛 We sincerely apologize for the frustration caused by the ordering process and the number of follow-up offers presented. We understand that your time is valuable, and we appreciate your honest feedback regarding your experience. We’ve reached out to you via phone and email in an effort to connect with you directly and address your concerns. If you have any questions or need assistance, please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your experience and ensure any concerns are fully addressed. Your feedback is incredibly valuable to us and will be shared with our team as we continue working to improve the customer experience. Thank you for taking the time to let us know how we can do better. — Pup Labs Customer Care 🐾

Hello Trudy, We're truly sorry to hear about your experience and understand how frustrating this has been. This is certainly not the experience we want for our customers. 🧡 We sincerely apologize for the issues you experienced with your order and the difficulty reaching our team. We understand how concerning it is to receive products you weren't expecting and to worry about future charges, and we appreciate you taking the time to share your feedback. We've reached out to you by phone and email in an effort to connect with you directly and address your concerns. If you have any questions or need assistance, please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your account, resolve your order concerns, and ensure any issues are fully addressed. Your feedback is incredibly valuable to us and will be shared with our team as we continue working to improve the customer experience. Thank you for taking the time to let us know how we can do better. — Pup Labs Customer Care 🐾

Hello Marla, We’re truly sorry to hear that your dog is still struggling with itching and paw chewing despite using ou product for the past several weeks. We understand how concerning and disappointing this must be, especially after the time, effort, and investment you’ve made trying to help your pup feel more comfortable. 💛🐾 Every dog responds differently, and while some pets experience improvement more quickly, we generally recommend allowing 60–90 days for the products to work through your dog's system and provide the best opportunity to see results, depending on the underlying cause of their symptoms. We’d love the opportunity to review your experience and discuss your options with you. We’ve reached out via phone and email in an effort to connect directly and provide additional support. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your orders, discuss the 180-day money-back guarantee, and help determine the best path forward for you and your dog. Thank you for taking the time to share your honest feedback. We truly appreciate the opportunity to assist you and your pup. — Pup Labs Customer Care 🐾

Hello Timothy, We’re truly sorry to hear about your experience and understand how frustrating and disappointing this situation has been. This is certainly not the experience we want for our customers. 💛 We sincerely apologize that your product arrived damaged and for the frustration you experienced. We understand how upsetting this was for you. We’ve reached out to you via phone and email in an effort to connect with you directly and address your concerns. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your return, verify the refund status, and work toward a resolution. We truly appreciate your feedback, as it helps us improve our processes and customer experience. Thank you for giving us the opportunity to look into this matter. — Pup Labs Customer Care 🐾

Hello Elizabeth, We’re truly sorry to hear about your experience and understand how frustrating this has been. This is certainly not the experience we want for our customers. 💛 We sincerely apologize for the confusion during the ordering process and understand your concern. We would appreciate the opportunity to review your account and help resolve this matter. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your order, discuss your return and refund options, and ensure all of your concerns are fully addressed. We truly appreciate your honest feedback, as it helps us improve our ordering process and overall customer experience. Thank you for giving us the opportunity to make this right. — Pup Labs Customer Care 🐾

Hello Helga, We’re truly sorry to hear about your experience and understand how frustrating this has been. This is certainly not the experience we want for our customers. 💛 We sincerely apologize for the confusion surrounding your order cancellation and the frustration you experienced while trying to contact our Customer Care team. We understand your concerns and regret that your experience did not reflect the level of service we strive to provide. We’ve reached out to you via phone and email in an effort to address your concerns directly. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your return and ensure your refund is processed as quickly as possible. We truly appreciate your honest feedback, as it helps us improve our processes and customer experience. Thank you for giving us the opportunity to make this right. — Pup Labs Customer Care 🐾

Hello Lori, We’re truly sorry to hear about your experience and understand how frustrating this has been. This is certainly not the experience we want for our customers. 💛 We sincerely apologize for the frustration you experienced regarding your subscription and the difficulty you encountered trying to reach our Customer Care team. We understand how concerning this must have been, and we regret that your experience did not meet your expectations. We’ve reached out to you via phone and email in an effort to connect with you directly and address your concernsand to confirm with you that your subscription has been canceled. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your order, ensure your concerns are fully addressed, and work toward a resolution. We truly appreciate your honest feedback, as it helps us improve our products, processes, and overall customer experience. Thank you for giving us the opportunity to make this right. — Pup Labs Customer Care 🐾

Hello JMG, We’re truly sorry to hear about your experience and understand how frustrating and disappointing this has been. This is certainly not the experience we want for our customers. 💛 We’re sorry to hear that the product was not a good fit for your dog and that she would not eat or drink with it. We also sincerely apologize for the difficulty you experienced trying to reach our Customer Care team and for the frustration surrounding your refund request. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your order, discuss your refund request, and work toward a resolution. We truly appreciate your honest feedback, as it helps us improve our products, processes, and overall customer experience. Thank you for giving us the opportunity to make this right. — Pup Labs Customer Care 🐾

Hello Vicki, We’re truly sorry to hear about your experience and understand how frustrating and disappointing this has been. This is certainly not the experience we want for our customers. 💛 We’re sorry to hear that your Yorkies would not eat the products despite your efforts. We understand how discouraging that can be when you were hoping they would benefit from them. We also apologize for the confusion regarding the refund and return process. We’ve reached out to you via phone and email in an effort to address your concerns directly.Please contact our Customer Care team at 855-207-7351 with the name and email address associated with your account, so we can locate your order, review your return, and ensure all of your questions are fully addressed. We truly appreciate your honest feedback, as it helps us improve our products, policies, and customer experience. Thank you for giving us the opportunity to make this right. — Pup Labs Customer Care 🐾