PureVPN

Hi! We’re sorry to hear about the issues you’ve faced. 😔 Please reach out to our support team at [email protected] with the subject line “Trustpilot review”, and they’ll help get everything sorted for you as quickly as possible.

Hi! Thank you for your kind feedback! 😊 We’re glad your migration went smoothly and that Uzair could assist you throughout the process. We’ll be sure to share your appreciation with him! Welcome to PureVPN, and feel free to reach out anytime 🚀

Hi Michelle! We’re happy to hear you’re enjoying our reliable service. Your support means a lot! 🚀

Hi! Thank you for the amazing feedback! 😊 We’re glad you had a great experience with our support team. We truly appreciate your support! 🚀

Hi! Thank you for your feedback — we’re sorry to hear about your experience. We’d like to clarify that we aim to be fully transparent with our billing. Our policy regarding recurring payments and refunds is clearly outlined on our refund policy page and is also shown during the sign-up process. Additionally, we send prior reminder emails before renewal so customers have sufficient time to cancel if they choose to. In your case, the subscription was renewed as no cancellation request was received before the billing date. That said, on an exceptional basis, our team has already reviewed your case and reached out to you via email with an update. We also take your feedback regarding server performance seriously and would be happy to look into this further to improve your experience. If you need any further assistance, please feel free to reply to our email — we’re here to help.

Hi Jason! We're happy to hear that our support team was able to resolve your request with speed and expertise! We appreciate you taking the time to share your positive experience.

Hi Carl! We appreciate you sharing your renewal experience. We're happy to hear that the last agent was able to resolve the payment issue by suggesting private browsing. We'll share your feedback with the team.

Hi Jeffery! Thanks for your kind words! 😊 We’re happy to hear that Uzair was able to assist you and resolve your issue. We’ll be sure to share your feedback with him—it’ll mean a lot! If you need any help in the future, feel free to reach out anytime.

Hi! Thanks for your feedback! 😊 We’re really glad we could respond quickly and assist you when you needed it. If there’s ever anything else we can help with, don’t hesitate to reach out—we’re always here for you!

Hi! Thanks for your feedback! 😊 We’re glad to hear that you received a quick response and that the issue was resolved smoothly. Providing fast and effective support is always our goal!

Hi Tomas! Thanks for sharing your experience! 😊If you ever face any concerns again, our team is always here to help. Thanks for choosing PureVPN! 🚀

Hi Mary! Thank you so much for sharing your experience! 😊 We're thrilled to hear that Saad could help you get everything working smoothly. We're glad you felt supported every step of the way—no question is ever too small or annoying! Wishing you many smooth and worry-free experiences ahead. Have a wonderful day! 🌟

Hi Peter! Thanks for your feedback—we really appreciate you taking the time to share it. 🙂 We’re glad to hear that Saad was able to resolve your issue, and we’ll be sure to pass along your kind words to him. At the same time, we’re sorry to see that your overall experience with PureVPN didn’t meet expectations. We’d really like to understand what went wrong and how we can improve. If you’re open to it, please feel free to share more details—we’d love the chance to make things right. We’re always here to help. 🚀

Hi Nathan! Thanks for your feedback! We’re glad to hear that Uzair was able to help you perfectly. We’ll definitely pass this along to him—he’ll be happy to know! If you ever need any assistance, we’re always here for you.

Hi! Thank you for your kind words! 😊 We're so glad Saim could help resolve your issue quickly and effectively. We’ll make sure to pass along your appreciation—he’ll be thrilled to hear it!

Hi! Thank you for your feedback! 😊 We're glad you found our support helpful and fast. We’re always here whenever you need us!

Hi! Thanks for sharing your feedback—we’re really sorry to hear about your experience 😞 That definitely doesn’t sound right, especially the part about your actual IP showing instead of the VPN IP. We’d really like to take a closer look and get this sorted for you. Could you please reach out to our support team with a few details about your setup? We’re here to help and will do our best to make this right for you.

Hi Carlos! Thanks for your feedback! 😊 We’re sorry for the inconvenience with the localization error. Please reach out to us at [email protected] with the subject line “Trustpilot Review”, and our team will help you out!

Hi! We’re sorry to hear about your experience and appreciate your feedback. 😔 We’d love to make things right—please connect with us at [email protected] and use the subject line “Trustpilot Review” so our team can assist you directly and improve your experience.

Hi Theodora! We're happy to hear that you're having a smooth experience and can focus on your work. Thank you for your feedback, and we hope it continues to perform well for you!