PureVPN

We're happy to hear that our team provided the right response and that your wait was not long!

Hi! We're glad you enjoyed your experience and that our support team provided clarity and assistance! It's great to hear that you find value in our VPN and the added dark web monitoring. Thank you for your positive feedback!

Thank you for the perfect rating! We’re thrilled to know everything met your expectations and that you had a smooth experience with PureVPN

Hi Kyle! We are so happy to hear that our customer support was able to quickly resolve the issue! Thank you for your feedback.

Thank you for your feedback and suggestion! We’re glad to hear you had a good support experience, and we truly appreciate your recommendation regarding Arabic-speaking support. We’ll be sure to share this with our team. 🙌

Hi Carl, we’re really sorry to hear about your experience—that definitely doesn’t sound right. We want to assure you that our official apps are thoroughly tested and safe to use. Sometimes, security software like Bitdefender may flag VPN applications due to how they operate (such as encryption and network changes), which can result in false positives. We’d really appreciate the chance to look into this for you. Could you please reach out to our support team via email at [email protected] with more details about the alert you received? We’ll investigate this right away and help get everything sorted for you

Hi! Thank you for your feedback! 😊 We're glad to hear you're enjoying the connection, especially on Linux. If you notice any differences on Windows or need help optimizing your experience there, feel free to reach out—we’re always here to help!

Hi Luke! We’re really sorry to hear about your experience. Our team will review your case again in detail and look into what happened here. If there’s anything we can do to make this right, we will absolutely do our best to address it. We appreciate your patience while we take another look

Hi! We’re sorry to hear about your experience. We take refund-related concerns seriously and would like to review your case properly. However, we’re unable to locate your account based on this review alone. Please email us at [email protected] with the subject line “Trustpilot review” so our team can identify your account and look into this further.

Hi Brian! We’re sorry to hear about the trouble you’ve faced with managing your renewal and accessing support. Auto-renewal is enabled by default for all subscriptions and can be managed from the account Members Area. We also provide support through our help channels to assist with login or account-related issues when access is not working. Since we’re unable to identify your account from this review, please contact us at [email protected] so we can assist you in resolving this promptly.

Hi! Glad to hear you’re enjoying the wide range of server options and the long-term value from the deal! 😊 We really appreciate your continued trust over the years. If you ever need help getting the most out of your connection or exploring new servers, we’re here for you anytime.

Hi! Thanks for giving us a shot despite the initial doubts—we’re really glad we could turn things around for you! 😊 It’s great to hear you’re now able to access PureVPN’s locations without any trouble. If you ever need anything else, we’re always here to help!

Hi! We're happy to hear that the issues were resolved effectively and that you've had a great experience with our services over the years. Thanks for your feedback.

Hi! We're happy to hear that the issue was resolved quickly for you. We appreciate your positive feedback and are grateful for your time.

Hi Paul! We appreciate you taking the time to leave us such a fantastic review! We're so glad you find our app reliable and our service helpful.

Hi! We're happy to hear that the subscription extension process was seamless and efficient. We appreciate your positive feedback and are so glad you were satisfied with the support.

Hi! We appreciate your feedback and are so glad we provided efficient service for you. Thank you for sharing.

Hi Sam! We're happy to hear that our assistance was effective for you. Thank you for sharing your positive experience with us.