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PureVPN

201 条评价

4.3201 条评价
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关于 PureVPN

数据更新
网站
purevpn.com
分类
电子与科技
所在地
United States
状态
待认证
近 12 个月
201 条评价
差评回复率
64%(18/28 条)
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PureVPN靠谱吗?

PureVPN(purevpn.com)在 OK.one 的综合评分为 4.3 分(满分 5 分),基于本站收录的 201 条用户评价,属于电子与科技分类,口碑良好。83% 的评价为 4 星及以上,12% 为 1 星;商家回复了 64% 的差评。数据最后更新于 2026-08-10。

用户怎么说

P
Pierre Blameble · 写过 4 条评价 · 体验于 2026-05-17 ·

PureVPN,纯粹的满足

我是 Ivacy 的前客户,我必须承认,一开始我对转向 PureVPN 并没有完全放心。有了 Ivacy,我真的很欣赏支持团队的可用性和效率。 然而,萨阿德同样乐于助人且高效。他花时间指导我完成整个过程,清楚地回答我的问题,并说服我继续执行该计划。 老实说,ChatGPT 向我推荐 NordVPN,但最终,人工支持发挥了作用。这种个人帮助对我来说真的很重要,我真的很感激。 非常感谢你,萨阿德。我很乐意推荐 PureVPN。

PureVPN 回复2026-05-18

Thank you so much for sharing your experience and for giving PureVPN a chance after Ivacy! We’re delighted to hear that Saad was able to guide you through the process and provide the kind of personal support that made a real difference for you. At PureVPN, we truly believe great customer support matters just as much as the product itself, and your feedback means a lot to us. We’ll be sure to share your kind words with Saad. Thank you again for your trust and recommendation — we’re excited to have you with PureVPN! 🚀

s
steve · 写过 1 条评价 · 已认证 · 体验于 2026-05-17 ·

很大的帮助,很棒的服务

PureVPN 回复2026-05-18

We truly appreciate your feedback! It’s wonderful to hear you had a great experience with both our service and support team.

D
Dominique Vankrunkelsven · 写过 69 条评价 · 已认证 · 体验于 2026-05-16 ·

我得到了来自……的支持的帮助。

我在几分钟内就得到了支持人员的帮助,他们直接解决了我的问题。我很高兴

PureVPN 回复2026-05-18

We're so happy to hear our support team could resolve your problems quickly! Thank you for your wonderful feedback.

g
godawser · 写过 1 条评价 · 已认证 · 体验于 2026-05-16 ·

良好且稳定的 VPN 连接...

所有服务均具有良好且稳定的 VPN 连接。比拉尔的客户服务也很棒。

PureVPN 回复2026-05-18

Thank you for the wonderful feedback! We’re glad to hear Bilal was able to assist you effectively.

V
Vic Gati · 写过 1 条评价 · 已认证 · 体验于 2026-05-16 ·

有效解决了我的 PureVPN 问题。

解决了我的

PureVPN 回复2026-05-18

Thank you for your feedback! We’re glad to hear your PureVPN issue was resolved quickly and efficiently.

E
Eliane Salam · 写过 1 条评价 · 已认证 · 体验于 2026-05-16 ·

出色的客户支持

比拉尔非常细心。他阅读了我的请求,仔细检查了信息并给出了解决方案。当我尝试有效的解决方案时,他在线等我,最终得到了预期的结果。他非常有礼貌和耐心。比拉尔是一名杰出的员工,对任何公司来说都是一笔财富。 10/10

PureVPN 回复2026-05-18

Thank you for the feedback! We’re thrilled to hear Bilal provided attentive and patient support while ensuring everything worked perfectly for you. We’ll be sure to share your kind words with him!

A
Alexander · 写过 4 条评价 · 已认证 · 体验于 2026-05-15 ·

出色的支持

我有一位出色的联系人,Bilal,他以专业的方式帮助我完成了一切。

PureVPN 回复2026-05-18

We are glad to hear about your exceptional experience and appreciate your kind words. Thank you for sharing!

E
EJS · 写过 1 条评价 · 已认证 · 体验于 2026-05-14 ·

我不喜欢人工智能聊天机器人

我不喜欢人工智能聊天机器人。它提出了我已经回答过的问题,包括同一问题的多种变体。一旦它把我带到 Saim,价格就很便宜,他几乎立即解决了我的问题。 所以...聊天机器人 3 星,Saim 5 星。

PureVPN 回复2026-05-19

Thank you for your honest feedback. We appreciate you sharing your experience with the AI chatbot, and we’ll take this as valuable input to further improve the support journey and make it more seamless. We’re also happy to hear Saim was able to quickly resolve your issue once connected.

U
Uzair · 写过 1 条评价 · 已认证 · 体验于 2026-05-13 ·

太棒了

太棒了,太棒了,太棒了,太棒了

PureVPN 回复2026-05-18

We are thrilled you had such a wonderful experience! Thank you for your fantastic feedback.

A
Anton Soloviov · 写过 1 条评价 · 体验于 2026-05-12 ·

良好的支持

很好的支持。便宜。作品。不记得我付了多少钱,但每年不超过 40 美元。然后出现了并发症,他们为我的麻烦和时间免费延长了我的服务。

PureVPN 回复2026-05-18

Thank you for your support! We’re glad to hear you’re enjoying the service and that our team could assist and make things right for you. Your feedback means a lot to us!

k
kin · 写过 1 条评价 · 已认证 · 体验于 2026-05-13 ·

由于帐户问题无法连接到 VPN。

由于帐户相关问题,我无法连接到 VPN;错误代码是5059。我通过聊天联系的支持代理以及技术支持团队提供了易于理解且非常友好的解释。最重要的是,整个过程处理得很快,无需等待。我真的很高兴我选择使用这个产品。

PureVPN 回复2026-05-18

Thank you for your kind feedback! We’re happy to hear our support and technical teams were able to resolve the issue quickly and provide a smooth experience. We truly appreciate your trust in PureVPN! 🚀

Y
Yohannes D · 写过 3 条评价 · 已认证 · 体验于 2026-05-11 ·

强大的支持团队

强大的支持团队,知识渊博且专业。 我刚刚注册/订阅了 VPN 服务 - 到目前为止一切顺利!

PureVPN 回复2026-05-18

We're so glad to hear you're happy with our support team and VPN service! Thank you for your positive feedback.

J
Jesper · 写过 19 条评价 · 体验于 2026-05-12 ·

我无法取消订阅,并且通过以下方式询问时...

我无法取消订阅,当通过电子邮件询问时,我被要求提供以下信息,而不是取消订阅: 你好杰斯珀, 感谢您联系 PureVPN 支持。 对于您一直在等待取消订阅的事实,我表示理解并深表歉意。但是,您能否分享一下您使用 PureVPN 的目的并描述一下您的具体用例?这些信息将帮助我们更好地了解您的需求,并确定我们可以改进服务的领域,以确保未来提供更好的体验。 感谢您的帮助和诚实的反馈!等待您的回复。 最好的问候, 阿德里安|客户支持 PureVPN 跟进: 又发一封邮件后,同意取消。我在用户界面中没有取消的选项。那时他们会建议您寻求支持,就像下面的答案所述。这就是他们拒绝并尝试追加销售的时候。删除取消按钮并与不会取消的销售代表交换它仍然是一个骗局。 纯属骗局

PureVPN 回复2026-05-15

Hi Jesper, we’re sorry to hear about your experience and understand how frustrating this must have felt. To clarify, users can cancel their subscription directly from the member area, and if the cancellation option is not visible for any reason, our 24/7 support team assists with the process, as also mentioned in our cancellation guide. Our team ask for feedback or try to understand the reason behind the cancellation request so we can improve the service or help resolve any issue affecting the experience. We’ve checked your case, and your subscription was cancelled and confirmation was shared with you on the support ticket 215474278377733.

J
Jonathan Weaver · 写过 2 条评价 · 已认证 · 体验于 2026-05-12 ·

比拉尔(Bilal)很棒并且照顾了它......

Bilal 很棒,立即解决了问题,没有提出很多重复的问题!谢谢!

PureVPN 回复2026-05-18

We're so happy to hear our team provided such efficient assistance. Thank you for sharing your positive experience!

A
Anom · 写过 1 条评价 · 已认证 · 体验于 2026-05-11 ·

Saad 提供优质的客户服务

PureVPN 回复2026-05-18

We're happy to hear you had a great experience. We appreciate your kind words.

A
Arnav Faim · 写过 10 条评价 · 已认证 · 体验于 2025-05-11 ·

这是非常快和很好的支持

PureVPN 回复2026-05-18

We are so glad you had a positive experience. We appreciate your kind words.

B
Bastian · 写过 1 条评价 · 已认证 · 体验于 2026-05-10 ·

优质的服务

服务很好、快速、友好。

PureVPN 回复2026-05-18

We are so glad you enjoyed our quick, friendly service. We appreciate your kind words.

R
Randy Mueller · 写过 2 条评价 · 体验于 2026-05-09 ·

我使用 PureVPN 已经接近…

我使用 PureVPN 已有近十年了

PureVPN 回复2026-05-18

We appreciate your long-standing loyalty to our service. Thank you for your feedback.

A
Anna · 写过 1 条评价 · 已认证 · 体验于 2026-05-09 ·

很棒的VPN和非常有帮助的支持

我已经使用 purevpn 几年了,除了出色的 VPN 体验之外,他们的支持也非常有帮助,尤其是在我的国家互联网自由受到破坏的时期

PureVPN 回复2026-05-18

We're so glad to hear you've had a great VPN experience and that our support has been helpful. Thank you for your kind words!

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Uban · 写过 1 条评价 · 已认证 · 体验于 2026-05-09 ·

客户服务解释了他们的…

客服解释的很清楚他们的产品

PureVPN 回复2026-05-18

We are glad our team clearly explained our product. Thank you!