Thank you so much for sharing your experience and for giving PureVPN a chance after Ivacy! We’re delighted to hear that Saad was able to guide you through the process and provide the kind of personal support that made a real difference for you.
At PureVPN, we truly believe great customer support matters just as much as the product itself, and your feedback means a lot to us. We’ll be sure to share your kind words with Saad.
Thank you again for your trust and recommendation — we’re excited to have you with PureVPN! 🚀
s
steve · 写过 1 条评价 · 已认证 · 体验于 2026-05-17 ·
★★★★★
很大的帮助,很棒的服务
PureVPN 回复2026-05-18
We truly appreciate your feedback! It’s wonderful to hear you had a great experience with both our service and support team.
Thank you for the feedback! We’re thrilled to hear Bilal provided attentive and patient support while ensuring everything worked perfectly for you. We’ll be sure to share your kind words with him!
A
Alexander · 写过 4 条评价 · 已认证 · 体验于 2026-05-15 ·
★★★★★
出色的支持
我有一位出色的联系人,Bilal,他以专业的方式帮助我完成了一切。
PureVPN 回复2026-05-18
We are glad to hear about your exceptional experience and appreciate your kind words. Thank you for sharing!
Thank you for your honest feedback. We appreciate you sharing your experience with the AI chatbot, and we’ll take this as valuable input to further improve the support journey and make it more seamless. We’re also happy to hear Saim was able to quickly resolve your issue once connected.
U
Uzair · 写过 1 条评价 · 已认证 · 体验于 2026-05-13 ·
★★★★★
太棒了
太棒了,太棒了,太棒了,太棒了
PureVPN 回复2026-05-18
We are thrilled you had such a wonderful experience! Thank you for your fantastic feedback.
Thank you for your support! We’re glad to hear you’re enjoying the service and that our team could assist and make things right for you. Your feedback means a lot to us!
Thank you for your kind feedback! We’re happy to hear our support and technical teams were able to resolve the issue quickly and provide a smooth experience. We truly appreciate your trust in PureVPN! 🚀
Y
Yohannes D · 写过 3 条评价 · 已认证 · 体验于 2026-05-11 ·
★★★★★
强大的支持团队
强大的支持团队,知识渊博且专业。 我刚刚注册/订阅了 VPN 服务 - 到目前为止一切顺利!
PureVPN 回复2026-05-18
We're so glad to hear you're happy with our support team and VPN service! Thank you for your positive feedback.
Hi Jesper, we’re sorry to hear about your experience and understand how frustrating this must have felt.
To clarify, users can cancel their subscription directly from the member area, and if the cancellation option is not visible for any reason, our 24/7 support team assists with the process, as also mentioned in our cancellation guide. Our team ask for feedback or try to understand the reason behind the cancellation request so we can improve the service or help resolve any issue affecting the experience.
We’ve checked your case, and your subscription was cancelled and confirmation was shared with you on the support ticket 215474278377733.