PureVPN

We're glad we could help. Thank you for your kind words!

We are happy to hear that Bilal could help you quickly. We appreciate your kind words.

We are so glad to hear our team provided quick and helpful assistance with your transfer! Thank you for your feedback.

We are so glad to hear we could assist you with your account extension.

We are so glad to hear our team was able to assist you efficiently with your subscription change. We appreciate you sharing your positive experience!

We appreciate your feedback and are glad our team assisted you. We're always working to improve things based on feedbacks.

Thank you for sharing your experience and feedback. We'd like to clarify that PureVPN is a paid subscription service, so an active subscription is required before you can access and use the service. We're glad to hear that Uzair was able to assist you with the connection issue and get everything working properly. We appreciate your comments regarding the sign-in experience and will take them into consideration. If you encounter any issues in the future, please don't hesitate to contact our support team, we'll be happy to help.

Thank you for sharing your feedback. We'd like to clarify that our 31-day money-back guarantee is subject to the eligibility criteria outlined in our refund policy. For subscriptions that begin with a 7-day trial, it is clearly stated on the purchase page and in our policy that trial-based renewals are non-refundable. The trial period is provided to allow users to fully evaluate the service before the subscription renews. Users can cancel at any time during the trial through their account or by contacting our support team.

We're so glad to hear we could resolve that difficult networking issue together! Your insights are truly valued, and we appreciate you sharing them. Thank you for your kind words.

Thank you for sharing your feedback. We appreciate the opportunity to review your case. Following a further review with our billing team, a resolution has been provided and the matter has been addressed. We value your feedback and are glad we were able to reach an outcome. If you have any additional questions or concerns, please feel free to reach out to our support team.

We're so glad that Saad could help resolve your issue quickly and provide the update you needed. Thank you for your kind words!

Thank you for your feedback. We're sorry to hear about your experience. RTBF can be accessed when connected to our Belgium servers. If you haven't already, please try connecting to a Belgium location and test again. If the issue persists, reach out to our support team and we'll be happy to investigate and assist further.

We're so happy to hear our live chat was helpful and that our team provided excellent support. We appreciate your kind words!

Thank you for your feedback. We're glad Bilal was able to assist and provide the support you needed. Feedback like this helps us continue improving both our AI assistant and overall support experience. We appreciate you taking the time to share it!

Thank you for your feedback. We have reviewed the account and would like to clarify that we could not find any cancellation request or use of the self-cancellation option prior to the renewal date. Our records also show that a renewal reminder was sent on May 27, 2026, seven days before the renewal charge, providing an opportunity to cancel before billing. Additionally, when you previously contacted us regarding service concerns, troubleshooting steps were provided, but we did not receive any further reports indicating the issue remained unresolved. The first response regarding cancellation was received after the renewal payment had already been processed. We understand your frustration; however, the subscription was renewed in accordance with the agreed billing terms

We appreciate you sharing your concerns regarding P2P and Port Forwarding. We are actively working to improve these services and your feedback is invaluable as we strive to enhance our offerings. Please reach to us at [email protected] so we can get further details.

We are delighted to hear about your positive experience with our support team. We value our legacy users and are glad we could seamlessly extend your account. Thank you for your kind words!

We're glad we could resolve the problem for you. We appreciate your kind feedback.

We are so happy to hear about your positive experience and appreciate you sharing your feedback. We are committed to maintaining this level of service for you. Thank you for your kind words and support!

We are so glad we could quickly resolve your dedicated IP issue. We appreciate your kind words and positive feedback!