QIDI

Love the Q2

The product is great (Q2) and I just love learning and experimenting on how to get the best out of it.

Great customer support

The Qidi Plus 5 is a fantastic 3D printer! I bought it along with the Qidi Box and Polar Cooler, and everything works really well together. Unfortunately, the top glass panel was broken during shipping. I contacted customer support, and they responded very quickly and promptly sent me a replacement. Overall, I'm very happy with both the printer and Qidi's excellent customer service!

Qidi Q5 Plus with Polar Cooler to Namibia

Even with the Delays of a Typhoon in the Area, I got my printer in one week from Shipment. Everything was Packed amazingly well and UPS, the courier did an awesome job. Thank you so much to Clarence for his personal attention while shipping. Excellent Customer Service!

Jammed the Qidi Box, they helped me get it Unjammed.

I loaded a type of filament into the Qidi Box that was not compatible with the unit, and of course it jammed -- badly. I thought I'd voided my warranty, and I emailed Emma in Customer Suppport. She sent me a link to some very detailed videos on how to open the unit and clean out the gears, and I was able to get the Box working again. I've emailed several questions to them in my first couple months owning the system, and they have always gotten the issues resolved. It is, of course, email Technical Support with a Chinese company, but honestly they do better than some US companies. Thanks!

Paul Erickson美国 · 写过 2 条评价 · 已认证 · 体验于 2026-09-03 · 发表于 2026-10-08

Customer service is great

Good prints with Q2 combo

The Q2 is very good, my prints are great, but the software is not easy to understand. It doesnot seems logic sometime. Since yesterday I am printing several parts using colos from the qidibox and when I choose the color the software show that it is ext but finally takes the right one from the box: strange

Toms Pedecis拉脱维亚 · 写过 1 条评价 · 体验于 2026-10-05 · 发表于 2026-10-06

Had some technical problems with the…

Had some technical problems with the printer, but support agent Alan came through and helped resolve the issue. He sent me replacement parts and a very good guide on how to get the fix done. Now the 3D printer is back to 100%!

Parts order

I ordered extra nozzle wipers. They came quickly and work correctly.

Ron Timmons美国 · 写过 3 条评价 · 体验于 2026-09-15 · 发表于 2026-10-05

I was having a problem with the camera…

I was having a problem with the camera on my Qidi Q2 intermittently giving an error of “no signal” Alan from support provided instructions and a video link on how to troubleshoot. A simple reseating of the cable resolved the problem. Support is always helpful and quick to respond as long as you factor in the time difference and they stand behind their products.

After a hotend failure - a bit of good news

The package arrived quickly and the attached video helped with the installation.

shipping sucks, company is good

The products are great, the service is okay, and the shipping is dogshit. if you order a plate, they'll send it taped to whatever else you got with no protection. Two times, different orders, same bunk ass delivery. It's a good thing the flatness of a plate isn't really important. /s.

Great product

Great product, also good customer service. Off the bat, perfect printing. I was slightly disappointed by the failure. That is why the quick customer service amazed me.

Fast delivery

Fast delivery, perfect customer support

2 nozzles, slower swapping, but maybe better.

I bought 2 nozzles. I havent used them yet. not the easy quick swap of the anycubic Kobra line. but that might be a good thing. The quick swap is really hard if you have any melted filament on the nozzle. it doesnt go in smoothly.

I'm satisfied with the customer support…

I'm satisfied with the customer support but the software environment (QIDI Studio) is not evolving or I'm missing the updates somehow.

The company really strives to put the…

The company really strives to put the customer first! Any difficulties that arise are promptly resolved. I was very impressed by their attitude and the fact that they go the extra mile for the buyer, even at their own expense!

Anne Santhuizen荷兰 · 写过 5 条评价 · 已认证 · 体验于 2026-09-03 · 发表于 2026-10-01

First acquaintance

Received our Plus5 combo well in time. First thing noticed was the excellent packaging of all the stuff. A little laugh over the added 50 cm or so filament, but an exeptional first experience with Qidi

The Q2 printer is wonderful and the…

The Q2 printer is wonderful and the printer shipping was very fast. Getting consumables takes weeks, however. I also had a hotend fail and got no response from customer service. I would give this a 5 star review except that parts availability and customer support is lacking.

Emile Sabatier法国 · 写过 6 条评价 · 体验于 2026-09-30 · 发表于 2026-09-30

They lied on their website saying the…

They lied on their website saying the part was available. 10 days later without any news, I send an email. They tell me the part was not available, and won't be until next month. They are selling products they don't have.

I am a professional

I am a professional, and I discovered Qidi Tech with the Plus 5 for printing with technical filaments. I am extremely satisfied with the machine; it does a great job and delivers high quality! Kudos to Qidi Tech 👏