We don't just build machines—we empower creators to bring ideas to life. Every day, we strive to foster collaboration between designers and makers, turning visions into reality.Our 3D printers are designed for simplicity and efficiency, ensuring a seamless experience from the start. With advanced R&D and manufacturing, we uphold excellence, creativity, and teamwork at every step. 3D Printers 3D Fliaments 3D Accessories QIDI WIKI
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, noting that the staff is extremely helpful, polite, and quick to respond to any technical inquiries during printing. Many everyday buyers also highlight the impressive print quality, solid machine reliability, and careful protective packaging right out of the box.
Some reviewers were not happy with certain accessory components, mentioning recurring mechanical issues and unexpected ongoing difficulties with multi-filament box units. A few other people also felt that technical assistance could occasionally be slow, leading to frustrating troubleshooting loops and delayed resolutions for various disappointed buyers.
I used my QIDI Plus 4 Max one time—ONE TIME!—and it şit the bed. The hot end cooling fan wouldn’t turn on and who knows what else went wrong with this overly priced cheaply made piece of garbage. I sent emails to QIDI—nothing. It’s been two days so far. Reached out to them on social media—nothing. You can’t call their number because they’re in Wuhan or somewhere in China, so—nothing. And guess who lost an investor because he didn’t have a prototype? Not QIDI! This guy. What a colossal waste of money and time. They have to have bots leaving reviews to left skew their ratings, because there’s no way this junk is getting 4.4 stars (as of Sep 28). Fraudsters!
QIDI 回复2026-09-29
Dear customer,
We sincerely apologize for the frustration and inconvenience you experienced with your QIDI Plus 4 Max.
We understand your disappointment, especially after encountering an issue with the printer after the first use. We would also like to apologize for the delay in our response. Our support team was unavailable during the recent Mid-Autumn Festival holiday, which affected our reply time.
We have received your feedback and would like to assist you in resolving this issue as soon as possible. Please contact our support team again with your order information, and we will help troubleshoot the hot end cooling fan issue and any other concerns you may have.
We value your feedback and hope to have the opportunity to provide a proper solution.
Best regards,
QIDI Team
I recently purchased the QiDi Q2 printer, and it is the best printer I've ever owned. I needed a replacement part, and Charlie was very helpful in getting it to me within a few days. He also sent some installation videos, which were super helpful. The printer is by far the best printer I have tested or owned so far.
I recently bought a QIDI box to expand my printing colour choices. However one of the filament tubes had a slight kink near a glued on fitting on the tube. I d'ont know if I caused this while installing this tube or not. The fact is I wanted to replace this tube. I contacted QIDI and asked for a new tube......told them I would pay for it to! QIDI sent me a new tube free of charge and asked me if I needed any thing else to get my machine running. This is not the first time I have contacted them and every time they have given me a100% satisfaction. I bought a Q2 printer, filaments, BOX unit and a few other parts from them in the past.I feel that QIDI has one of the best after sales support (if not the best) of any on line seller I have ever dealt with.3D printers are complex machines need good, reliable, quality, and fast support when needed. QIDI is all that. Lawrence Doyon - QUBEC CANADA
No risk no reward - an excellent printer at ender 3 cost
I like the lower than inflation prices they have for most of their inventory. The quality of the items purchased for my experience has been paramount. Shipping is not bad as they have a US distributor. I trust their services and they even helped me out of a pickle when I was tinkering too much with the z offset and with customer service I had the most up to date firmware and my z offset problem was rectified. Satisfied customer as I will continue to trust their products and quality.
The first prints, also with the Qidi box are perfect. The printer is easy to operate and the setup didn't cause any problems. In my opinion, the construction is very sturdy and of high quality.Due to some delivery issues the Qidi service was always helpful and friendly.
In 2025, I purchased a Qidi Tech Q1 Pro 3D printer from the QIDI TECHNOLOGY Store on Aliexpress.ru. The magnetic build plate didn’t hold well on the adhesive. It bent during printing. I spent a long time printing while securing it with clothespins. I decided to contact the manufacturer’s technical support. I sent an email describing the problem to the technical support team. Eleanor replied to me.
After she confirmed the issue, she kindly agreed to send me a replacement magnetic build plate under warranty!
Today it was delivered to me!
Huge thanks to QIDI and personally to Eleanor!
Excellent service! Attentive attitude towards users’ questions!
By the way, the Qidi Tech Q1 Pro printer is a great device! I’m a beginner, but I was able to master printing on it from day one!
I had my Plus4 for maybe a couple months and it started throwing an MCU error. I reached out to customer support and spoke to Emma. They were fairly quick to respond, helped me obtain parts for the repair, as well as videos on how to repair! It ended up being the connection cable and is back in working order! Customer service is always been great with Qidi and I really appreciate that!
In March I added the QIDI Max 4 beside my QIDI Plus 4, it’s a fantastic machine. I did encounter an issue recently, but the post-purchase support completely validated my decision to buy from QIDI. Their tech support team responded immediately. They didn't guess at the issue; they systematically isolated the problem, promptly shipped the required replacement parts, and supplied detailed video guides that made the teardown and repair simple. The printer is back to 100% and performing great. May from tech support was an absolute rockstar throughout the entire process. If you're on the fence about QIDI, know that their customer service has your back if anything goes wrong.
I purchased the Q2/Box combo in March and with mild usage two of the filament bays have already failed with broken ratcheting drive gears causing failure to feed, jamming and filament breaks.
Not happy :-(
Update: I've been working a lot of OT and didn't have time to deal with tech support. I ordered new parts and resolved the issue. Cardboard spools build up a layer of dust on the drive rollers and the trend to start slipping rather than rolling which eventually digs a flat spot. For now I'm sealing the spool edges with thin CA until I have time to design and print new rollers with one way bearings.
QIDI 回复2026-10-06
Dear Customer,
Thank you for sharing your experience with us.
We are sorry to hear that you have encountered issues with the filament bays and the drive gears. We understand how frustrating it can be when you experience interruptions during your printing process.
We would like the opportunity to assist you and help resolve this issue. Please feel free to contact our support team with your order details, and we will check the situation and provide the appropriate assistance.
Your feedback is very important to us, and we continuously work to improve our products and customer experience.
Thank you again for bringing this to our attention.
Best regards,
QIDI Team
I had issues with my new Qidi Plus 5 and didn’t know where to start. I emailed Qidi and they were very prompt in getting back with me. I explained my issue and they requested photos and a file which I provided. They diagnosed the problem and sent me the replacement part under warranty and after replacing the part all was well. I would especially like to comment on the job that Eleanore did in working with me to resolve the issue and the way that she kept me up to date on everything and checking back and insulting that everything was working properly. Good Job!!
I ran into a problem with my Qidi X-Plus 3: I had a "blob of death" on my hotend, so I tried to switch to the second hotend. However, it didn't work, even though it was brand new. I contacted support, and they are now sending me a replacement hotend as a gesture of goodwill. Thanks to Eleanor from the support team, it should arrive very quickly and without any hassle. Many thanks to the entire Qidi support team—but especially to Eleanor—for the friendly, respectful, and pleasant, straightforward interaction. Keep up the great work! 👍🏻
I had a technical issue with my QIDI Plus 4 printer, and after an email to customer support, Evelyn very quickly was able to identify the root cause and resolve the problem. Top notch customer support from QIDI!
Overall, I had a very great experience with Qidi-Tech, both the printer and support. Their quality and dedication to the printers is top notch, and I totally recommend them to anyone looking for a great quality affordable high speed 3d printer. Their customer support is also one of the best, if you need any help, they will always respond in a very short amount of time.
I had an issue with a warranty replacement parcel stalling at the postal terminal, and the support from QIDI was absolutely fantastic. Special thanks to Eleanor from the support team! She handled my request proactively, communicated clearly and quickly, and immediately arranged a replacement shipment without any hesitation. This level of customer care and post-purchase support makes owning a QIDI 3D printer a great experience. Highly recommended!
I’ve been using the Qidi X-Smart 3 for quite a while now.
The printer itself is definitely solid. To be completely honest, it’s not a 100% plug-and-play machine. You will occasionally run into minor print imperfections, and it takes some tinkering and fine-tuning with the settings to get everything running dialed in. If you're willing to do that, it performs reliably.
What really stands out, though, is the customer support. The service is simply top-notch: fast response times, very friendly communication, and genuinely helpful, pragmatic solutions (even providing dedicated video guides for mechanical issues).
Solid 4 stars for the printer, an absolute 5 stars for the support.
I’ve had a great experience with QIDI and have been very impressed with the quality of the printer and the results so far. Everything has been smooth and straightforward, and the overall experience has been excellent.
The customer support deserves a special mention. Eleanor has been incredibly helpful, friendly, and responsive throughout the whole process, and I really appreciated her support and communication.
It’s always a pleasure to deal with a company that takes care of its customers. I’m very happy with my experience with QIDI and would definitely recommend them!
I’ve had a really great experience with QIDI and have been very impressed with both the quality of the printer and the results I’ve achieved so far. Everything has been smooth and straightforward, and the overall experience has been excellent.
I’d also like to give special mention to the customer support. Eleanor has been incredibly helpful, friendly, and responsive throughout the entire process. I truly appreciated her support, clear communication, and willingness to help.
It’s always a pleasure to deal with a company that genuinely cares about its customers. I’m very happy with my experience with QIDI and would definitely recommend them to others!
