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Written by the business, not verified by us.QIDI (qidi3d.com) has a 3.9 out of 5 rating on OK.one, based on 335 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 72% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, noting that the staff is extremely helpful, polite, and quick to respond to any technical inquiries during printing. Many everyday buyers also highlight the impressive print quality, solid machine reliability, and careful protective packaging right out of the box. Some reviewers were not happy with certain accessory components, mentioning recurring mechanical issues and unexpected ongoing difficulties with multi-filament box units. A few other people also felt that technical assistance could occasionally be slow, leading to frustrating troubleshooting loops and delayed resolutions for various disappointed buyers.
Auto-generated from all reviews of this business. For reference only.Bought Qidi Plus 5 with the Qidi Box, it was perfectly packaged with fast shipping (from EU warehouse). After using it for a while I heard fan noise that was not normal. Emma from customer support helped me diagnose the issue and promptly arranged shipping of a replacement part. Great 3D printer and awesome experience with customer support.
My QIDI Q1 Pro developed a fault with the print head adapter board. I contacted QIDI support and the whole experience was genuinely impressive. Eleanor from the support team was responsive, professional and patient — she helped me diagnose the problem step by step, confirmed exactly which part was needed, and arranged a free warranty replacement. What stood out most: she shipped the replacement board from QIDI’s European warehouse, so it arrived in just two days with no customs charges. I fitted the new board following the video she sent, and the printer is printing perfectly again. Fast, honest and well-organised warranty service. A big thank you to Eleanor — this is how support should be done.
For my experience with a Qidi regarding my purchase in my creations and also for help from the support when I have issued that occurred by myself. I’ve given a five stars frankly regarding your price and the quality of product. I have no issues with Qidi and information I have I have bought a Qidi Max 4 combo and I’ve recently re-purchased a Qidi 5 Plus. I’ve created my company and I produce for now through 3-D printing thanks to Qidi.
I purchased a Qidi Max4 combo about a month ago because of the reviews about its fantastic print quality. It has been all downhill since then. Firstly I ordered and paid for it by Visa on the Australian website only to be clipped for $60 odd dollar exchange fee for a payment to Hong Kong. The Qidi box was sent from Melbourne followed a week or so later by the printer from Hong Kong. Assembled everything and box was dead it didn't work. Tried to do the firmwear update the printer had suggested and it failed, half installed, now I get error msgs. Manually loaded a single filament and did one fantastic quality print. Now I can't unload that filament. I get on average one msg a day from Qidi support, the box is in pieces. I offered to buy another box at cost price but that offer was declined. Other reviewers say support is knowledgeable so all I can do is sit here and wonder if I'll get to print anything before Christmas.
Dear customer, Thank you for sharing your experience with us. We sincerely apologize for the frustration you have experienced with your Max4 Combo. Regarding shipping, both the printer and QIDI Box were dispatched separately from our Australian warehouse. We understand your disappointment and are sorry that the troubleshooting process has taken longer than expected. Please rest assured that we take your concerns seriously and will follow up with our after-sales team to check the status of your case and ensure it receives the attention it needs. Thank you for your patience. We hope to help resolve these issues as soon as possible. Best regards, QIDI Tech Support Team
Eleanor was a really great help with my issue and has answered my questions perfectly and really fast it was a very good support service
I've only had the printer a month but it has printed every cad file I threw at it with only an occasional minor flaw or stringer. I'm seriously impressed. Most of my interaction with the Q2 is when it tells me what is needed from a human standpoint or I made a mistake in the program. It actually told me when a support was needed in the model. That was not the interaction I expected. But I'm coming from a Creality ender 3 where I had to coax it through every print. Now I send my files through the local network and it's well on the way in the print and sometimes it's done by the time I get downstairs, dodge my wife and I'm standing in front of the Q2. I plan on getting a QIDI Box soon. And I might add the Plus 4 next year. But I think it's smart to keep the Q2. Since I create every cad file in SolidWorks, I might kick start my business again.
**Great Support, Good Quality!** I bought the QIDI MAX4 with the Polar Cooler through a pre-order in the first half of 2026. The main reason I chose it was its size. It's one of the largest enclosed 3D printers you can get at a reasonable price, offering great value for money. Of course, it's not without its flaws, but let's be fair: no 3D printer is perfect. Since purchasing it, I've experienced a few minor issues, as well as a failed stepper motor driver board. However, QIDI's customer support has been excellent, and the faulty board was replaced very quickly. And to put things into perspective, a friend of mine bought a Bambu Lab printer around the same time, and his mainboard failed almost simultaneously. So these kinds of issues certainly aren't exclusive to QIDI. There are definitely a few areas where the MAX4 could be improved, but many of those improvements can easily be done yourself if you're comfortable with a bit of DIY. Overall, I'm happy with my purchase. The MAX4 offers a lot for its price, and QIDI's responsive and helpful customer support makes it even easier to recommend.
Excellent customer service! ⭐⭐⭐⭐⭐ I have received the replacement parts needed to repair my QIDI Box. A big thank you to the QIDI team for their responsiveness, help and professionalism! I am a huge fan of QIDI and its 3D printers. I already own several QIDI printers and may consider adding the QIDI Max4 to my collection in the future. It’s great to be able to count on a responsive and helpful customer support team. Thank you again to everyone at QIDI for your support! I highly recommend this brand. 🖨️
I purchased a $1000 printer and I still havent recieved it because they chose the absolute worst postal company - canpar. even if their printer is any good, this purchase supposed to be a gift, for a thousand dollars product you expect them to use a better postal company. extremely dissapointed
Your feedback is important to us, and we will communicate your concerns to our logistics partners and work with them to improve our shipping services and delivery experience. We truly regret that this experience has affected your impression of QIDI, and we appreciate you bringing this issue to our attention.
Qidi Plus 4 - my motherboard failed, was able to get replacement MB within warranty pretty fast, installation was a breeze due to clear instructions. Thank you, Evelyn from support!
Have the Q2, customer support just sometimes takes long to respond but they will and have been very helpful in troubleshooting.
I am using q2 and its most compatible for engineering modeling. When I'm in problem they are very helpful for solving problem. machine is good and thecnical support is most helpful. you can buy their machine and contact for support feel free.
Purchased the Qidi Plus 5 from the Qidi website which said "Orders will be shipped from our EU warehouse within 3 business days after processing." The order did not get processed for 2 weeks and emails were not being answered. I decided to open a dispute with my credit card issuer after which replies to my emails started coming. Their solution was not to remedy the situation but they wanted me to cancel the dispute in order for them to ship the product. This would leave me with no buyer protection. I asked them for a refund and I will purchase again so the card issuer can treat it as a new transaction and both sides are covered but they still refused. Till now I am still without my money and without a printer. They are refusing to refund or ship the printer.
Dear Customer, We are sorry for the frustration caused by the delay in processing your order and the communication difficulties you experienced. We would like to clarify that your payment dispute is currently under review by PayPal, and the disputed funds are being held while the review is ongoing. As a result, this order is no longer being handled as a standard transaction, and we must follow the applicable dispute resolution process before determining the next steps for the payment and shipment. We understand your concerns about both your payment and the printer you ordered. Please be assured that we are not ignoring this matter. We will cooperate with PayPal throughout the review and follow the outcome of its decision to resolve the case appropriately. We sincerely regret that this experience has fallen short of your expectations. We also understand how important timely communication is and apologize for the inconvenience this situation has caused. Thank you for giving us the opportunity to clarify the situation. Best regards, QIDI Tech Support Team
I owned the qidi max 4 for about a year now and can say it's a fantastic machine that is surprisingly easy to use, the customer service is wonderful, it was delivered on time and undamaged by specialists. I would highly recommend this machine for people who are looking to upgrade to something with more usability such as the ability to print engineering materials.
Aftersales technical support for QIDI is superior! They helped me with no hassles and quick consistent responses. They stand behind their products. No product is 100% perfect, and they make sure they help when something goes wrong. I have 3 QIDI 3D printers and will continue to buy QIDI for both the quality & capability of the product and after sales product support. Great machines, great customer service!
I would like to commend the Qidi customer support team for their exceptional service; they have efficiently resolved the few issues I encountered. Having transitioned from Creality with significant experience in 3D printing, the difference in quality and support is substantial. Many thanks to Evelyn.
Great customer support! I had issues for my Plus 5 and pei plate order, but Emma replied to my emails quickly. Emma is able to provide the solution whether it's sending me instruction on how to fix it or shipping out a replacement part. Thank you Emma!
Delivery was delayed. Printer works great for the time being!
A QIDI Tech support representative named Eleanor successfully helped me resolve an issue with downloading the firmware for the QIDI Plus 5 3D printer for offline installation.
335 reviews matching
