Love the Q2
The product is great (Q2) and I just love learning and experimenting on how to get the best out of it.
About QIDI
Data updated- Website
- qidi3d.com
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 306 reviews
- Replies to negative
- 93% (69/74)
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About this business
We don't just build machines—we empower creators to bring ideas to life. Every day, we strive to foster collaboration between designers and makers, turning visions into reality.Our 3D printers are designed for simplicity and efficiency, ensuring a seamless experience from the start. With advanced R&D and manufacturing, we uphold excellence, creativity, and teamwork at every step. 3D Printers 3D Fliaments 3D Accessories QIDI WIKI
Written by the business, not verified by us.Is QIDI legit?
QIDI (qidi3d.com) has a 3.9 out of 5 rating on OK.one, based on 335 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 72% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, noting that the staff is extremely helpful, polite, and quick to respond to any technical inquiries during printing. Many everyday buyers also highlight the impressive print quality, solid machine reliability, and careful protective packaging right out of the box. Some reviewers were not happy with certain accessory components, mentioning recurring mechanical issues and unexpected ongoing difficulties with multi-filament box units. A few other people also felt that technical assistance could occasionally be slow, leading to frustrating troubleshooting loops and delayed resolutions for various disappointed buyers.
Auto-generated from all reviews of this business. For reference only.What people say
Great customer support
The Qidi Plus 5 is a fantastic 3D printer! I bought it along with the Qidi Box and Polar Cooler, and everything works really well together. Unfortunately, the top glass panel was broken during shipping. I contacted customer support, and they responded very quickly and promptly sent me a replacement. Overall, I'm very happy with both the printer and Qidi's excellent customer service!
Qidi Q5 Plus with Polar Cooler to Namibia
Even with the Delays of a Typhoon in the Area, I got my printer in one week from Shipment. Everything was Packed amazingly well and UPS, the courier did an awesome job. Thank you so much to Clarence for his personal attention while shipping. Excellent Customer Service!
Jammed the Qidi Box, they helped me get it Unjammed.
I loaded a type of filament into the Qidi Box that was not compatible with the unit, and of course it jammed -- badly. I thought I'd voided my warranty, and I emailed Emma in Customer Suppport. She sent me a link to some very detailed videos on how to open the unit and clean out the gears, and I was able to get the Box working again. I've emailed several questions to them in my first couple months owning the system, and they have always gotten the issues resolved. It is, of course, email Technical Support with a Chinese company, but honestly they do better than some US companies. Thanks!
Customer service is great
Good prints with Q2 combo
The Q2 is very good, my prints are great, but the software is not easy to understand. It doesnot seems logic sometime. Since yesterday I am printing several parts using colos from the qidibox and when I choose the color the software show that it is ext but finally takes the right one from the box: strange
Had some technical problems with the…
Had some technical problems with the printer, but support agent Alan came through and helped resolve the issue. He sent me replacement parts and a very good guide on how to get the fix done. Now the 3D printer is back to 100%!
Parts order
I ordered extra nozzle wipers. They came quickly and work correctly.
I was having a problem with the camera…
I was having a problem with the camera on my Qidi Q2 intermittently giving an error of “no signal” Alan from support provided instructions and a video link on how to troubleshoot. A simple reseating of the cable resolved the problem. Support is always helpful and quick to respond as long as you factor in the time difference and they stand behind their products.
After a hotend failure - a bit of good news
The package arrived quickly and the attached video helped with the installation.
shipping sucks, company is good
The products are great, the service is okay, and the shipping is dogshit. if you order a plate, they'll send it taped to whatever else you got with no protection. Two times, different orders, same bunk ass delivery. It's a good thing the flatness of a plate isn't really important. /s.
Great product
Great product, also good customer service. Off the bat, perfect printing. I was slightly disappointed by the failure. That is why the quick customer service amazed me.
Fast delivery
Fast delivery, perfect customer support
2 nozzles, slower swapping, but maybe better.
I bought 2 nozzles. I havent used them yet. not the easy quick swap of the anycubic Kobra line. but that might be a good thing. The quick swap is really hard if you have any melted filament on the nozzle. it doesnt go in smoothly.
I'm satisfied with the customer support…
I'm satisfied with the customer support but the software environment (QIDI Studio) is not evolving or I'm missing the updates somehow.
The company really strives to put the…
The company really strives to put the customer first! Any difficulties that arise are promptly resolved. I was very impressed by their attitude and the fact that they go the extra mile for the buyer, even at their own expense!
First acquaintance
Received our Plus5 combo well in time. First thing noticed was the excellent packaging of all the stuff. A little laugh over the added 50 cm or so filament, but an exeptional first experience with Qidi
The Q2 printer is wonderful and the…
The Q2 printer is wonderful and the printer shipping was very fast. Getting consumables takes weeks, however. I also had a hotend fail and got no response from customer service. I would give this a 5 star review except that parts availability and customer support is lacking.
They lied on their website saying the…
They lied on their website saying the part was available. 10 days later without any news, I send an email. They tell me the part was not available, and won't be until next month. They are selling products they don't have.
Reply from QIDI2026-10-05
We're very sorry for the confusion and frustration. This may have been caused by a delay in our logistics system syncing inventory. We understand how disappointing this experience was, and we sincerely apologize. If you have any further questions, please feel free to reach out to our pre-sales or after-sales support anytime. Thank you for your feedback.
I am a professional
I am a professional, and I discovered Qidi Tech with the Plus 5 for printing with technical filaments. I am extremely satisfied with the machine; it does a great job and delivers high quality! Kudos to Qidi Tech 👏