We don't just build machines—we empower creators to bring ideas to life. Every day, we strive to foster collaboration between designers and makers, turning visions into reality.Our 3D printers are designed for simplicity and efficiency, ensuring a seamless experience from the start. With advanced R&D and manufacturing, we uphold excellence, creativity, and teamwork at every step. 3D Printers 3D Fliaments 3D Accessories QIDI WIKI
Written by the business, not verified by us.QIDI (qidi3d.com) has a 3.9 out of 5 rating on OK.one, based on 335 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 72% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, noting that the staff is extremely helpful, polite, and quick to respond to any technical inquiries during printing. Many everyday buyers also highlight the impressive print quality, solid machine reliability, and careful protective packaging right out of the box. Some reviewers were not happy with certain accessory components, mentioning recurring mechanical issues and unexpected ongoing difficulties with multi-filament box units. A few other people also felt that technical assistance could occasionally be slow, leading to frustrating troubleshooting loops and delayed resolutions for various disappointed buyers.
Auto-generated from all reviews of this business. For reference only.Got 3 of their printers - all X-Max 3. In my experience - all of them was Plug and Play devices. There was few technical problems during the usage period (About 3 years for now) and the support level was awesome! They sent me all required details, sometimes few bonus parts as well. 100% recommended! Planning to buy Max 4 printer in the future and wish them a lot of sales and new, better products on the same quality level as they provided before!
Great customer support! I had an issue with a damaged nozzle on my QIDI printer upon arrival, but the support team (specifically Charlie) resolved it very quickly. They arranged a free warranty replacement without any hassle, and the shipping tracking was provided promptly. Excellent service and reliable support!
Bought a Q2 printer, great machine, but ran into some software issues because of changing some settings I wasn't supposed to change. Thanks to QIDI support, specifically Alan, the issue was resolved pretty fast, Also got some answers on the machine itself, and what is preinstalled on it.
I have a Qidi Plus4 printer. After experiencing a few issues, I was able to resolve them thanks to the quick support. Now I'm happy to have a good printer. I'd especially like to thank Emma for her great help.
The company has fantastic after sales support. I had issues with my QIDI Box and contacted support for help. A representative named Emma was in contact with me for around 2 weeks, sharing teardown guides, contacting engineers, and giving me sliced files to test. Though this is the first time contacting a company for support with printing, it was an extremely plesant experience
They responded during their same buisness day - they are 13 hours ahead of us, so I wrote late at night for me which was afternoon there, but I still heard back. I have 3 of their printers, this was about the Box on the Q2. Charlie gave me a complete troubleshooting guide - one of the items help me find the issue and fix it, no parts needed. In the past, Linda was quick to send parts for the X-Max 3, Charlotte eventually did on the Q1 Pro, and I've not actually needed any warranty parts for the Q2 in a year. Overall, I rank their customer service the highest (3 brands experienced) on FDM printers.
I now have two qidi printers, the plus 4 and the max 4 for those slightly larger objects and the AMS. These printers are phenomenal and for the money they are totally untouchable by others especially with the engineer grade capabilities. The after sales support has been epic, very quick and insightful fixing my issue (which was a me issue and not a them issue) very quickly Would 100% buy from them again and do recommend them to friends.
Extremely quick delivery and well packed, will definitely be buying again!
We have been using this company's printers (XMAX3) for several years. The printers are affordable, and all spare parts are available. Customer support is excellent.
I got the Q2 Combo and from the very FIRST print, every print has been perfect! And that is using ABS! This is my 3rd Qidi printer and I think I'll be a customer for life. Only issue I've ever had is the instruction manuals are pretty "meh"
I bought the bundle with Qidi Q2 and Box. After 2 months when i switched to 0.8 nozzle i saw that in fact the printer came with a problem, Z motor is broken from factory and the Box is doing strange sounds when unspooling. I did asked for help, after 6 hours of work on Qidi Q2 printer and Box and 5+ emails they just reseted the emails and kept asking me to do same things over again. I asked 2 times to send it for repair they keep sending 1 plain email with a line of text to do something. They don't care
Dear Customer, We are sorry to hear about your experience and understand your frustration after spending time troubleshooting the QIDI Q2 and QIDI BOX. We would like to clarify that our support team has been actively communicating with you and providing troubleshooting guidance based on the information and files provided. For technical issues such as Z-axis movement and feeder noise, some checks are necessary to help our engineers identify the cause and provide the correct solution. We also understand your concern about further disassembly, and we do not want you to risk damaging the machine. Your case has been escalated, and we will continue working with you to find the most suitable solution. We appreciate the time you have spent testing and sharing detailed feedback. Please continue communicating with our support team, and we will do our best to assist you. Best regards, QIDI Tech Support
It’s amazing and I use Q2 Combo as industrial printer, it’s realy fast and precision printer! Keep up quys!! All you need to modify is QIDI box, to make it easy for disassembly! Have a nice day! Your dear customer! :)))
Great support by Evelyn of QIDI tech until the issue solved. Mind of never give up.
I have found the Qidi printers to be super-solid and very reliable. Also, they also unique configurations the competitors dont't for compelling prices.
Dear Qidi Tech Team, As a highly satisfied owner of a Qidi 3D printer, I am writing to share a suggestion that I believe would greatly benefit both your loyal customer base and your business growth. I deeply appreciate the reliability, innovative features, and excellent customer service that Qidi provides. Because of this positive experience, I frequently look to expand my setup with new machines, upgraded parts, and filaments. However, when considering future purchases, many users in the community look for an extra incentive to stay within the same ecosystem. I would love to propose the introduction of a Qidi Owner Discount Program or Loyalty Rewards System. Providing an exclusive discount, early-bird upgrade pricing, or a loyalty points system for verified Qidi printer owners would offer a strong incentive for us to choose Qidi every time we upgrade our workshops or buy consumables. Thank you for your continuous dedication to the 3D printing community and for considering this feedback. I look forward to seeing how Qidi continues to innovate. Warm regards, Frederico Varao
Fast delivery, perfect good Support
Order arrived fast, great service from QIDI, will buy more from them
Very good printer, first one (after two Anyubic printers) that actually works. Wide range of filaments to work with, it's really worth the money.
Charlie was really good,bought a qiti q2 and had some problems and he got it up and going,highly recommend him
I’ve owned a Qidi 4 Plus 3D printer for a year and have requested repairs twice during that time. On both occasions, I received a quick, professional, and knowledgeable response from Emma, a Qidi staff member. The support was outstanding, and the printer was fixed quickly.
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