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Written by the business, not verified by us.QIDI (qidi3d.com) has a 3.9 out of 5 rating on OK.one, based on 335 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 72% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, noting that the staff is extremely helpful, polite, and quick to respond to any technical inquiries during printing. Many everyday buyers also highlight the impressive print quality, solid machine reliability, and careful protective packaging right out of the box. Some reviewers were not happy with certain accessory components, mentioning recurring mechanical issues and unexpected ongoing difficulties with multi-filament box units. A few other people also felt that technical assistance could occasionally be slow, leading to frustrating troubleshooting loops and delayed resolutions for various disappointed buyers.
Auto-generated from all reviews of this business. For reference only.First of all QIDI makes exceptional 3D printers. The ordering process was very straight forward and painless. The processing and shipment of my product was very fast and so was the delivery. Thank you QIDI for a wonderful experience.
The Q2 is fine. The Quidi Box is constantly messing up.. Quidi needs to design to let us get to the feed area that first introduces the filiment on the box itself. Mine jamed in there and trying yo clear it I destroyed the box in that filiment area. Now I have only 3 feeds that work. Also the box that accept the 4 put cubes and narrows it to one I have had to disassemble multiple time to clear it. Many times I wish I had go back to Prusa or Bambu.
Excellent printer. Bought it a couple of months ago and it has been hassle free right out of the box. My only complaint is the instructions could be better.
I now have two QIDI printers. My first one was bought in 2022. Used it for quite a while before getting busy with my day job. As a Regional Sales Manager for a corrugated paper company, I needed to make test equipment for my own use. Recently retired, I will be selling some of my tools, so I brought my I-Fast printer back into operation. May at QIDI was awesome! She sent me updated software and drivers. Was up and running in no time! Honestly, I expected to find support and parts for this old printer to be unavailable. Thank you May! Also bought a Max 4 printer. Wow! Awesome speed increase in the past 4 years! Had a minor issue during startup that was 100% my mistake. May helped me get super-fast response. First test print came out flawless (PET G). Charlie
i bought the qidi q2 3d printer and qidi box, and for sevral months prints were great, then i had problems with the thing clogging up and jamming, fortunatly the people at qidi offered advice and i was able to resolve the issue, by replacing the print nozzle, the machine is running reliably once again, apart from this issue, i would like to say its a beautiful printer and im very happy with it, highly recommended as a starter machine for its ease of use and logical design. some of the projects i have printed have been challenging, needing supports etc, the q2 seems to take this in its stride and produces very nice quality prints.....
I ordered the Qidi Plus 4 about 15 months ago and it has seriously not stopped impressing me with the amount of work load it can’t take and how phenomenally beautiful and clean the prints turn out. All my friends and family have been impressed by what this thing can do. They have all come to me since to make them custom objects. They are a blast and easy to work with and absolute WORKHORSES. The best 3D printer I’ve ever used. Would buy again over and over. The customer support is also absolutely outstanding. After a whole year I finally had a small issue and my question was answered within less than a day and resolved quickly. They really do take care of their customers. I am a very happy one! Qidi Box is next on my list!! I can’t wait to multi color print finally! Thank you Qidi!
The 3D printer is Quirky but works well. The BOX multi filament unit is prone to crashing and needs to be re set often. Your customer service is horrible and needs work.
Dear Harry, Thank you for sharing your feedback. We are sorry to hear about the issues you experienced with the QIDI Box and the inconvenience caused during your use. We would like to further investigate the connection and failure issues you encountered. If you are still experiencing problems, please feel free to contact our support team with your order information and details of the issue. We will do our best to provide further assistance and help resolve the problem. Thank you again for your feedback and for giving QIDI the opportunity to improve. Best regards, QIDI Tech
Great support, really good printer (Qidi Q2). I have printed many things since I bought the printer in the beginning of these year. Nearly every print is well. For me an absolutely recommendation!
Very good experience with the suppprt quick respond, product with quality and well build. Very good products
Love my Max4. Use it primarily with high-temp nylons and an 0.6 nozzle. Never clogs, great prints. The best feature though has to be their customer service. If you happen to ever work with May, she is an excellent support technician. Thank you, May!
I have 4 Qidi printers and the new Qidi plus5 is amazing. Easiest printer ive ever had with setup, and running directly out the box. Works fantastic and does exactly what it claims on the box if not better! Ill be buying more for my company
They were fast to answer questions even with the time difference. Kept checking in on me occasionally.
Two times had to contact the customer service: one time when the shipping company has lost my package, another time when printer stopped working. Both time they were surprisingly responsive and resolved my issue within days. I know bad things happen and manufacturing defects can always happen, so I am happy to know that Qidi keeps me covered.
Shipping was fast , everything arrive as promised and what little questions I had from support was fast and complete .
I appreciate the fast service,but it was a little hard trying to buy the print. I was trying to pay for it directly and couldn't figure out i had to use a third party. After receiving my printer, I went on to get the pdf quick setup but the pdf wouldn't open, so I went to YouTube to get help. Please don't take this wrong but I wish you listed web sites to help navigate how download and slice, it took 3 days just slice and print. If you have instructions on have how use your software I would appreciate it. Overall your printer and q box work great with no issues. All the reviews I have watched they all have said that this one was the best.
Printer seems to be of quality build. Bought mine on the 2nd of June. Less than 10 hours of total print time on it and absolutely riddled with all sorts of electronic glitches and problems. Has a hard time getting halfway through a print before either clogging the nozzle binding up the extruder or just flat out powering off halfway through a print. Customer support has been absolutely radio silence on their end. They seem to no longer care once they have their money out of you. That being said, they do reply to your comments on YouTube
We are very sorry for the frustrating experience with your printer and our support team. Regarding your support request, could you please double-check that you are sending emails to the correct address for your specific printer model? You can find the right contact here: https://ca.qidi3d.com/pages/warranty-policy-after-sales-support If you have any further questions or suggestions about our after-sales service, please feel free to reach out directly to Karl at: [email protected]. We truly apologize for the inconvenience and appreciate your patience.
I have two Qidi machines, and they are very reliable. Every so often I like to purchase accessories to enhance my printing projects. Customer service is one of the best in the 3D printing arena.
The Max4 has multiple flaws and errors that make it impossible to rely on it. Technical support has been unable to fix any of the issues I’ve had with the printer. Many times I sent an email request for help; in response I get a request for logs or other info. I send them the requested info and then I get no response for weeks. One example is that the web site tells you how to add custom filament types in Qidi’s software. What it doesn’t say is that you cannot print those added types if you have the Qidi box that came with the printer (at least that’s what support told me).
We sincerely apologize for the confusion and frustration you’ve experienced. Please allow us to clarify: QIDI Box supports third-party filaments: You can use non-QIDI filaments by manually pairing them when sending a print job (after slicing). Ensure the filament type in the QIDI Box matches the settings in your slicer. For example, if using third-party PLA, set the Box to "QIDI PLA Basic" and pair it during the print send process. For unsupported filament types: If the Box does not currently support a specific filament, please temporarily select a close compatible profile for printing. Additionally, you are welcome to send your suggestions for new filament support to [email protected] – we value user input for future updates. We are continuously improving our products to better meet customer needs. Your feedback is invaluable in this process. Regarding support delays – we are sorry for the slow responses. We are working to streamline our support system to ensure follow-ups are not missed. Please escalate any unresolved issues to the email above, and we will prioritize your case. Thank you for your patience and understanding.
335 reviews matching
