We don't just build machines—we empower creators to bring ideas to life. Every day, we strive to foster collaboration between designers and makers, turning visions into reality.Our 3D printers are designed for simplicity and efficiency, ensuring a seamless experience from the start. With advanced R&D and manufacturing, we uphold excellence, creativity, and teamwork at every step. 3D Printers 3D Fliaments 3D Accessories QIDI WIKI
Written by the business, not verified by us.
Is QIDI legit?
QIDI (qidi3d.com) has a 3.9 out of 5 rating on OK.one, based on 335 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 72% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, noting that the staff is extremely helpful, polite, and quick to respond to any technical inquiries during printing. Many everyday buyers also highlight the impressive print quality, solid machine reliability, and careful protective packaging right out of the box.
Some reviewers were not happy with certain accessory components, mentioning recurring mechanical issues and unexpected ongoing difficulties with multi-filament box units. A few other people also felt that technical assistance could occasionally be slow, leading to frustrating troubleshooting loops and delayed resolutions for various disappointed buyers.
Auto-generated from all reviews of this business. For reference only.
Overall, very good value for the cost. I purchased the combo with the Qidi box and even though I know it was going to be delayed by a couple of months, that's not the best sales tactic in my opinion.
The Q2 has been printing excellent and no issues initially. All calibrations and setup went smoothly and auto bed leveling has been great. I am mostly printing with ASA, PLA and PETG but purchased this to start trying out engineering filaments.
You will definitely want to print the lid riser as the PTFE tubing will rub against the top causing scratches but more importantly, the tube gets bent to an angle that makes it difficult to feed the filament into the extruder. I will be curious how this affects the Qidi Box.
Stay away from this company. They are completely unreliable. My plus4 starting with problem 10days after purchase, and from that moment started the hell. They say me don't worry... if printer problem can't be solve "we'll change it or full refund money". After 3 months and changed half components of printer, problems were not solved and they turn back their decision, no refund è no change printer. I have an €800 printer that is completely useless and I can't use it. Stay away from these company.
Reply from QIDI2026-02-06
I’m very sorry to hear about the issue you experienced. We understand how frustrating this must be, especially with a new machine.
Please contact our after-sales support team with photos or a short video. They will help troubleshoot the issue and provide a suitable solution as quickly as possible. You can also find step-by-step guides for common issues on our Wiki support page, which may help in the meantime.
Thank you for your support and patience.
The words qidi and trust do not belong in the same sentence.
It wasn't without STRONG leverage and the threats of filing claims against their US based companies did I manage a refund promise. I am shipping the unit off today in just the hope and an emailed promise of a very delayed refund. Even if they do complete it at this point, the entire experience has been a carcinogen.
Edit: It took them several months to respond to this... That should speak for itself.
Ill have you know, I still haven't gotten that refund. No unit now and no refund almost 2 years later. I wish this would be applied to your social score 😆
Reply from QIDI2026-02-06
We’re very sorry for the frustration and disappointment this experience has caused, and we truly understand your feelings.
We would like to clarify that we support a 30-day no-reason return policy. However, according to our standard terms, the return shipping cost is required to be covered by the customer. For returns outside of this scope or under special circumstances, we may need the customer to provide additional information so we can further review the case.
Thank you for your understanding, and we appreciate you taking the time to communicate with us.
Emma has been dealing with my problems with the Plus4 printer. The machine still has several issues and I spend a lot of time replacing NOZZLES which keep cracking at the ceramic break. I just want to print and not have to keep repairing the machine. This is not the fault of Emma and she has been very helpful. Next time I will buy a Bambu printer so I am not being a BETA TESTER for Qidi.
I use a Qidi Q1 Pro printer, and I am quite happy with it. I printed a lot. One time have problem with print quality. I contacted with Qidi support and have answer in short time. We fixed prodlem and service manager send me new spare parts. After replaced it , problem was eliminated. Thanks Eleanor:-).
I wish Qidi will keep the support quality:-)
My opinion is divided here, it is amazing how the Plus 4 is the printer I have with most potential, the problem is that the one I got was a lemon...So far so good as issues do happen... But, The customer service was really bad in the beginning of our interaction, and that's why I gave 4 stars and not 5. They tried to blame me for the issues till I prove them it was the machine, they sent me all the parts needed in the end, but it took over a month of battle with them. I must say, despite this issue I had with this specific printer and the wrong initial approach of their customer service, the Plus 4 is the best printer I have for High Temp filaments, It does not shine when printing simple PLAs and PETGs, but if I do ABS, ASA, PC, PA, all GFs or CFs, it is simple amazing, and for that, I must say thank you Qidi for such great potential printer.
Absolutely AWFUL company. They sent me the wrong printer and have been arguing with me for over a month about providing the correct one. They have refused to rectify their mistake, sticking to some prepared "answer sheet" while ignoring every single piece of evidence I have proven their malfeasance. Absolutely f**king terrible customer service. Never ever ever ever ever buy from this company. If I could sue, I absolutely would.
Reply from QIDI2026-02-06
We sincerely apologize for the inconvenience and frustration caused. Your feedback is taken very seriously, and we are reviewing our processes to prevent such issues in the future, including improving logistics and order handling.
We truly regret the negative experience and appreciate your patience.
Plus4 arrived with z-offset problems and belts out of alignment. Qidi has given me nothing but trouble so far in trying to get spare parts. So I escalated to replacement as the printer is sold as "10 minute setup for high precision printing out of the box"
Emma has gaslit me about bad layers being good first layers and about belts supposed to be riding the flanges ...
So I have escalated to a full refund and PayPal dispute.
If you really think that Qidi has the right printer for you. Buy it From Amazon or somewhere where you will not have to deal with Qidi to get solutions or a refund.
AVOID!!
You have been warned.
Edit: February 07/2026
They lie through their teeth and break laws without flinching.
They never gave me a refund, I was left £630 out of pocket and with a useless hunk of junk.
They do not care!
AVOID!
Reply from QIDI2026-02-06
We are very sorry to hear about your experience and the inconvenience you encountered. Thank you for taking the time to share your feedback with us.
We truly appreciate your honest input. Customer feedback is extremely important to us, and we are committed to continuously improving our products and support processes to provide a better experience for all users.
Thank you again for your understanding and for choosing QIDI.
Defective product, full of hassle refund, terrible customer support
Bought X-Plus 3 with extra pair of nozzles on 25/10/2024. Updated the printer, printed first test print (3dBenchy), and that was all. The next start printer did not worked anymore, so contacted the customer support on 8/11/2024. Got refund just today (13/2/2025).
As it took more than 100 emails to Qidi, plus another communication with the courier (GLS) and PayPal, won't be able to go into much details here. Average response from QIDI is 1 email per day. The customer representatives make it worse by accusing me of installing on the machine third party software, so it took some time (days), when they realized, that it is a hardware issue.
I have requested return and refund process to start immediately, but, the customer care staff tried everything possible to keep me the defect. They offered me random parts, then 200 eur. I can understand, that they want to keep customer, but this is extreme even for China. Got refunded from many other Chinese businesses previously, but this treatment is unacceptable for me.
Then we finally agreed, and Qidi even provided and paid the return label. I have packed the printer, took it into the GLS courier parcel shop. The guy, who took the parcel of my hand told me, that the courier is there everyday to collect deliveries. It took 2 weeks to get that printer collected. GLS got own review from me after the first week of waiting. This may not be QIDI responsible for, it is just highly suspicious.
I have also opened a case with PayPal, which escalated into the claim during that 2 weeks, while the printer was resting in the GLS parcel shop. The claim was closed then in the seller favor, because the printer was on the way to EU warehouse, and not to Chinese address provided by the seller (and his registered address on that PayPal account). PayPal then blocked refund from the seller for another 10 days. This is not actually QIDI problem.
The printer arrived into QIDI location (Germany) 19/12/2024.
When PayPal unlocked the transaction for refund, then just Chinese New Year (not blaming QIDI for holidays), then Annie (customer support) send me message, that I will have to wait another week or two, because she is ill. So I had to send another x messages to different contacts they have (even created a facebook profile...), and beg for my money once again. 3 days ago got another promise, that I will be refunded within 2 days. After those two days, last promise: "TODAY". The refund for the printer is with PP. The nozzles haven't been refunded, because I have opened the package, in which they arrived, to check the content of the package.
Highly valuable and painful lesson. End of PayPal for me. End of shopping from businesses from which I won't be able to claim refund in Europe. Thank you Qidi. One star is for the return label.
Reply from QIDI2026-02-06
We’re very sorry for the frustration and disappointment this experience has caused, and we truly understand your feelings.
We would like to clarify that we support a 30-day no-reason return policy. However, according to our standard terms, the return shipping cost is required to be covered by the customer. For returns outside of this scope or under special circumstances, we may need the customer to provide additional information so we can further review the case.
Thank you for your understanding, and we appreciate you taking the time to communicate with us.
I purchased a qidi x plus 3 a few months ago. it worked great for the first few prints then the bed started warping so badly the printer was unable to do a decent first layer. the support people are terrible, like talking to a brick wall, and flat refused to refund the machine. save your money and buy a bambu lab.
Reply from QIDI2026-02-06
We’re very sorry for the frustration and disappointment this experience has caused, and we truly understand your feelings.
We would like to clarify that we support a 30-day no-reason return policy. However, according to our standard terms, the return shipping cost is required to be covered by the customer. For returns outside of this scope or under special circumstances, we may need the customer to provide additional information so we can further review the case.
Thank you for your understanding, and we appreciate you taking the time to communicate with us.
The Q1 pro machine l purchased failed after 2 weeks. The after sales people kept telling me they could resolve my problem. They sent me parts to repair. They were the wrong parts. They sent me videos. Of the wrong machine. They have no intention of refunding or exchanging. They have been stringing me on for another 2 weeks! I am now using the VISA guarantee scheme to get a refund. I hope this works out for me. I am sure VISA will not be happy about refunding from companies bad practices.
Reply from QIDI2026-02-06
We are very sorry to hear about your experience and the frustration this situation has caused you.
Please accept our sincere apologies for the incorrect parts, mismatched guidance, and the delays you encountered. This is not the level of service we aim to provide. We are actively working to improve our logistics processes and to further strengthen training for our after-sales support team to prevent similar issues in the future.
Thank you for sharing your feedback—it has been noted and will be used to help us improve.
I want a fast printing 3D printer, user friendly and faster than my other printers, with no need to optimize or change hardware and compile own firmware as usual in Marlin.
So I bought a qidi xmax3.
After downloading the actual slicer from qidi I got a suggestion to update Firmware to actual 4.13.5. Followed the steps in qidi.wiki and: printer is down, klippy not connected, no more function.
Contacting support, some suggestions were given from there, one E Mail per day! and they send me a new emmc with a software image to boot that should solve the problem. But it contains the same old firmware, so the problem start again. They ordered me, to open the printer and manipulate the electronic, (well, I'm a rocket scientist) boot again and: No change...
Now, 14 days later, they send me another file to boot the printer and reset it, but: NO CHANGE
Finally the asked me today if I COULD MAKE A VIDEO of the steps I did to resolve the problem. Ha, I'm NOT George Lucas !
Conclusion: quidi software is totally bugged and they are not able to resolve problems. The printer might be OK, but electronics and this very special version of klipper is not user friendly.
Reply from QIDI2026-02-06
Thank you for taking the time to share your feedback. We truly appreciate your kind words about our customer service team and their follow-up throughout the process.
We’re also very sorry to hear about your experience with the warranty procedure. We understand your concern — disassembling a machine and replacing major components can be difficult and is not what most customers expect when dealing with a defective unit. Your feedback about the replacement policy is important, and we will share it with our management team as we continue working to improve our support process.
Thank you again for your honest feedback and support.
Bought a 3D printer. It arrived broken and not printing. Sent me a bunch of things to try and spent hours up on hours trying to get to work. Asked for a return and got a series of emails offering me $30 or $50 credit - when I insisted it does not work. They told me it was heavy and I needed to pay returns shipping. Scam of a company. Avoid. Buy elsewhere.
Reply from QIDI2026-02-06
Thank you for taking the time to share your feedback. We truly appreciate your kind words about our customer service team and their follow-up throughout the process.
We’re also very sorry to hear about your experience with the warranty procedure. We understand your concern — disassembling a machine and replacing major components can be difficult and is not what most customers expect when dealing with a defective unit. Your feedback about the replacement policy is important, and we will share it with our management team as we continue working to improve our support process.
Thank you again for your honest feedback and support.
Website said shipping within 48 hours. I have been waiting for 5 days and order still in their position. Customer service takes forever to respond and just gives excuses without action. Shipped 8 days later and will not arrive on time because it takes another 8 days to arrive. I am requesting cancellation of my order and refund but no response yet even though its daytime in China. I told them I will reject the shipment since they didn't meet their promise and now they are saying they will refund it once it gets back to them. A process that should have taken a week to finish, takes a month to resolve. Very difficult customer service and I only got headache from them. Also, there is no domestic phone number to call.
Reply from QIDI2026-02-06
We’re truly sorry to hear that the shipping experience did not meet your expectations. We understand how important fast and transparent delivery is, and we apologize for the inconvenience caused by the slow transit and limited tracking updates.
Your feedback is very important to us, and we are actively working with our logistics partners to improve shipping speed and tracking visibility.
If you would like us to check the latest status of your shipment, please feel free to contact our support team with your order number, and we’ll be glad to assist you.
Thank you for your patience and understanding.
I ordered the qidi x-smart 3, and have had nothing but problems from the very start. The hardware for this machine is very nice, but the execution of the firmware was done poorly. The induction style auto leveling system is poorly implemented, and should have been a strain style or a pressure pad in the bed. The updates are done pretty unprofessionally through a drive file from there website. The build plate is so rough that it has dips in it that are 1-2 layers deep and are the cause of adhesion issues. The auto level system cant even calculate the z offset which is its main function, and you have to adjust it at the start of prints which could take a couple attempts and leads to material waste. The machine is very fast which is nice but if all the systems don't work correctly that's a non point. The only nice thing i can really say is that Karl in the after sales department is helpful and responded to all my messages, and tried to help me get the machine working. I was sent parts that seem like they are sent out so that the customers can test them for the company, and since i use my printers for my business I don't have time to be doing R&D for this machine. My opinion of this machine is that it is unfinished and should not have been released in the state it is in, especially from a company that has been around as long as qidi. I received this machine on May 3, and have had problems with it since. I am posting this here because qidi won't post the ones I've tried to leave on their website and i think it should be available to other people so they don't end up with the same problems I've been having.
Reply from QIDI2026-02-06
Thank you for taking the time to share such detailed feedback about your experience. We are truly sorry for the frustration and inconvenience you’ve encountered.
We want you to know that QIDI is continuously working to improve our products, including firmware, hardware integration, and overall user experience. Feedback like yours is taken seriously and is an important part of helping us identify areas that need improvement. Our goal is always to deliver reliable machines that provide real value to our customers, especially those using our printers for business purposes.
We also appreciate your recognition of Karl from our after-sales team—we will be sure to share your kind words with him.
Once again, we sincerely apologize for the experience you’ve had and thank you for your honest input. We believe our ongoing improvements will allow us to better serve more customers in the future.
