Buying online is very easy and delivery…
Buying online is very easy and delivery very fast
About QIDI
Data updated- Website
- qidi3d.com
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 306 reviews
- Replies to negative
- 93% (69/74)
Do you own QIDI? Claim this profile for free and start replying to reviews.
About this business
We don't just build machines—we empower creators to bring ideas to life. Every day, we strive to foster collaboration between designers and makers, turning visions into reality.Our 3D printers are designed for simplicity and efficiency, ensuring a seamless experience from the start. With advanced R&D and manufacturing, we uphold excellence, creativity, and teamwork at every step. 3D Printers 3D Fliaments 3D Accessories QIDI WIKI
Written by the business, not verified by us.Is QIDI legit?
QIDI (qidi3d.com) has a 3.9 out of 5 rating on OK.one, based on 335 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 72% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, noting that the staff is extremely helpful, polite, and quick to respond to any technical inquiries during printing. Many everyday buyers also highlight the impressive print quality, solid machine reliability, and careful protective packaging right out of the box. Some reviewers were not happy with certain accessory components, mentioning recurring mechanical issues and unexpected ongoing difficulties with multi-filament box units. A few other people also felt that technical assistance could occasionally be slow, leading to frustrating troubleshooting loops and delayed resolutions for various disappointed buyers.
Auto-generated from all reviews of this business. For reference only.What people say
Quick delivery
Quick delivery. Good price. Quality component and extra screws.
Using to make architectural assemblies…
Using to make architectural assemblies and parts rather than aluminum. its amazing
Had some issues printing pa12-nylon at…
Had some issues printing pa12-nylon at the beginning but support helped us out and sent us a replacement part that fixed it. Their customer support has gone above and beyond to make sure our Q2 is behaving properly
New to 3D printing
New to 3D printing, I have the Q2 combo and it has been great. We have been printing on it for two weeks with no issues I also went with Qidi filament and it works great and works great with the Qidi box.
Amazing piece of engineering
Amazing piece of engineering. No problems, except the first layering. But just reducing the initial speed solves it. Other than that, 10/10.
My Situation is Not Unique... But Please Read. You May Find Your Solution.
My situation is not unique. I was having X-Max-4 Printers issues from the very beginning. I purchased the X-Max-4 during the early adopters special. I had no worries because my Q2 performed so well and it was a true workhorse learning experience entering the 3D printing world. No experience, but I learned a lot using the Q2. For me the X-Max-4 was a no-brainer. sign me up. I received the later, earlier this year 2026 and set the printer up and like most it came with an issue or two, but the printing capabilities were there, but something was off about the printer. Hue Forge(s) would turn out flawless, but anything vertical had layers shifting. The higher the file went the worse the shifting would occur. Initially I was looking for a quick solution, but the solution did not come quick at all. Max4 Support and I went in circles for close to 5 or 6 months. Tested everything you could possibly imagine in that time regarding what I call it the "M4". Somewhere in that time I took a break to breathe. Then we picked back up because there was still no resolve to layer shifting issue. I thought it was Z-Axis due the layer shifting occurring as a model would go up. It just was not making any sense. In the end Max4support sent out some replacement parts for the Z-Axis as well and X-Axis. It took me about a week to begin taking the M4 apart again I want to say for the 4th or 5th time, and I replaced the Z-Axis first. I did not see anything that stood out to be an issue. I changed out the X-Axis and that is where it got interesting. When I began to remove the X-Axis, after literally remove the whole entire nozzle system, I heard something hit my hardwood floor. It was a couple of ball bearings that fit into the X-Axis mechanism that floats left to right and vice versa. When I look at the X-Axis mechanism there was damage to the channel that holds the bearings in place on the sliding mechanism. It appeared May / Max4Support found the problem to my layer shifting. The X-Axis was the issue, and I cleaned the printer after the installation and reset to factory setting and now, I literally have a Brand New M4 and it's unbelievable the print quality I am now getting from the printer. Every print has literally been flawless. May and the Max4support team have been extremely attentive and willing to resolve any issue that I had with the M4. The Team has renewed my confidence in the Qidi Tech Brand. My solution was not swift, but they hung in there until my issue was resolved and that speaks volumes. Be patient with the Support team and your issue will get resolved. Thank you Qidi for another awesome printer and well as excellent customer support.
A+ customer support
A+ customer support. I have had to reach out to support a few times and have always had a great interaction. They get back to you within half a day, and the one time replacement parts were required, we received them within a week. Alan is typically the gent I deal with and he's always pleasant and timely with his support. Highly recommend.
Runs perfect out of the box
I’m overall really happy with the printer and with quidi. So far I ran into few issues (basically only had issues after messing with the software) and customer support helped me through that. While the printer ran super smooth out of the box, from my experience if I have an issue it’s a bit harder to fix than with my previous experience with 3D printers, however as the customer support is really great, that is not much of an issue
Support Team
My experience of the support team has been very good. The team showed understanding of the problems I sent them and they responded with timely advice and solution.
Please read this.. zero of it is over exaggerated sadly its 2 months of experience
I bought a Qidi plus 4 i was so excited but after 2 months its a massive pos.. ridiculous.. if you ever wanted to know what touch screen and lag was in the 1960s please buy the qidi plus 4.. yes everything is fully updated.. it freezes/locks up 24-7 CONSTANTLY fml it will take me 30 mins just to get it to load the print.. its pathetic.. literally right now im trying to print a simple 1hr long print guess what I CANT LOAD THE PRINT IT KEEPS FREEZING and guess what.. after it freezes and I click on it, it freezes again then tells me "the filament doesn't match" YES TF IT DOES IVE TRIPLE CHECKED IT that also happens A LOT then after 30 mins of messing with it welp then it decides to print... the worse f-ing experience EVER.. ive had to power cycle this thing 30x times more then anything ive every had.. get a bambu labs or something else i promise you.. it takes AALLOOTT for me to leave a bad review but this pos has fully earned it.. PLUS WHO GIVES AF IF YOU THE OWNER WHATS TO PRINT SOMETHING IN DIFFERENT COLORS.. if you sliced a print with black but you want to do it in red YOU SHOULDNT HAVE TO RESLICE A PRINT.. as long as your still using the same kind of filament.. If you do not have a multi-material system attached then you SHOULD be able to over ride the bs (filament doesnt match) its dumb.. now if you have the Qidi box with 4 different filaments YES I understand because that keeps the box printing the wrong color.. but.. guess what.. I do not have the box.. fix it.. fix the bs 1960 touch screen, the loading, the lag, glitching, or how you have to keep pulling out the USB because it'll say (no usb).. ZERO printers in the common sense era thats 700 plus dollars should have ZERO of these problems..
Reply from QIDI2026-08-29
Dear customer, Thank you for sharing your feedback with us. We are sorry to hear that you have encountered so many issues while using your QIDI Plus4. We understand how frustrating it can be when a printer does not perform as expected, especially after investing time and effort into your projects. After checking our records, we could not find any previous contact from you with our after-sales support team regarding these issues. We would sincerely appreciate the opportunity to assist you and investigate the situation further. Please contact our Plus4 support team with your order information, a detailed description of the problems, and any relevant photos or videos. Our technical team will help diagnose the issues and provide appropriate solutions. Plus4 Support: [email protected] / [email protected] Regarding the filament matching message, this function is designed to help prevent incorrect filament selection, especially when using multi-material systems such as QIDI Box. For more details about how the filament matching function works and how to manage related settings, please refer to our user guide/wiki: https://wiki.qidi3d.com/ We truly value your feedback, and we hope to have the opportunity to help improve your experience with QIDI Plus4. Best regards, QIDI Tech Support Team
The customer service for this company…
The customer service for this company is incomparable! They are on the ball, have a concern they get back to you asap! I’m very happy with my purchases and their customer service team!
Longer postage times
After royal mail lost the parcel they have sent me another one pretty quick. Thank you May from @qiditech
Reply from QIDI2026-08-27
Dear customer, Thank you for sharing your feedback. We sincerely apologize for the delay and the inconvenience caused by the waiting time. After checking your order, we found that the initial shipment did not generate valid tracking information due to an issue during the shipping process. Once we received your feedback and confirmed the situation, we arranged a new shipment with an expedited service to ensure the toolhead board could be delivered as soon as possible. We understand that waiting for a replacement part can be frustrating, especially when it affects your printing plans. We are continuously working to improve our warehouse and shipping processes to prevent similar situations from happening again. Thank you for your patience and for giving us the opportunity to resolve the issue. We hope the replacement part helps you get back to printing smoothly. Best regards, QIDI Tech Team
Quick and efficient support
Quick and efficient support. Resolved my problem first time. Response was very quick, I submitted a query on Sunday afternoon and the responded first thing on Monday.
Q2 Option
I was actually disappointed with how few options are available for the Q2
Top Support and Customer help
had a problem with my plus 4
had a problem with my plus 4 Evelyn thru email help me to diag the issue and sent parts and video to complete repair excellent customer service Thank you William
Outstanding Customer Support & Fast Hardware Replacement
I recently encountered an issue with my QIDI Max4 where the AP board became unresponsive following a firmware update. When I reached out to support, May was incredibly responsive, attentive, and helpful throughout the troubleshooting process. Once we confirmed through technical diagnostics that a hardware replacement was necessary, May immediately dispatched a new AP board, provided tracking, and sent clear installation instructions. The replacement arrived quickly, took minimal time to install, and brought my Max4 back to printing perfectly. Technical issues can happen with advanced 3D printers, but QIDI’s commitment to standing behind their product and resolving issues quickly made all the difference. Excellent customer service!
I loved the Qidi X-Plus 3, I brought a second from Qidi
My first purchase was an X-Plus 3 and the quality, speedand shipping was excellent. Great quality Hi Def prints at a reasonable price. This was my 6th 3D FDM and its results are way better than any of the others I had before. I was so impressed, I decided to buy a second, a Q1Pro. Although quite a bit cheaper, the quality and speed was still excellent. I would recommend QIDI to others seeking excellent quality at a good price.
Great Customer Support
Alan from QIDI Support was absolutely fantastic! He was friendly, professional, and incredibly helpful throughout the whole process. He took the time to understand the issue, provided clear guidance, and made sure everything was resolved. Excellent customer service and a real credit to QIDI. Highly recommended!