Ravenox

Hi Paulette, Thank you for taking the time to share your feedback with us and the community. We are happy to hear that you are satisfied! Thank you for your support, and we hope to serve you again in the future! Best Regards, Customer Support Team

Hi Beverly, Thank you for taking the time to share your awesome feedback with us. We are happy to hear that our customer service agent was helpful. This is exactly what we strive for. Your support is valuable, and we thank you for your purchase. Best Regards, Customer Support Team

Hello Sally, It is our practice to contact customers when items are "left in their carts", to ensure they are aware, as many customers we contact are not aware. Fortunately, we are not desperate for sales. It was simply a follow-up courtesy call. We are proud of the hundreds of great reviews we receive. Regards, Customer Support

Hello Kathy, Thank you for sharing your excellent feedback with us and the community. We value your support and hope we have the opportunity to serve you again. Best Regards, Customer Support

Hi Denise, Thank you for taking the time to share your excellent feedback with us and the community. We are happy to hear that we met your expectations. Thank you for your support, and we hope to serve you again in the future. Best Regards, Customer Support Team

Hi Erica, thank you for taking the time to share your feedback with us and the community. We appreciate your support, and for being a valuable Ravenox member. Best Regards, Customer Support Team

Hello William, Thank you for sharing your feedback. We are glad to hear that the nesting trays worked well for you. Please note that the prices of the nesting trays that you purchased have not increased for two years. Unfortunately, all carriers raised shipping costs. Your package was shipped via UPS, which raised their rates by 5.9% on December 26, 2023. Thank you for your purchase. Best Regards, Customer Support

Hi Ray, Thank you for sharing your feedback. The most common and easiest way to finish the ends of twisted cotton rope is to use electrical tape. Wrap the tape around the last 3/4-inch of your rope. Then, use a lighter and carefully melt the tape's edge, binding it to the rope for a permanent bond. This will keep the rope from fraying. Electrical tape is what we use to secure the ends. It comes in various colors to match your rope or color scheme. Depending on your desired result "rope end caps" can also be used. We hope this helps. Best Regards, Customer Support

Hello Brigid, Thank you for taking the time to share your excellent feedback with us and the community. We value your support and hope we have the opportunity to serve you again. Best Regards, Customer Support

Hi Loretta, Thank you for taking the time to share your feedback with us and the community. Thank you for your support, and we hope to serve you again in the future. Best Regards, Customer Support Team

Hello Justin, Thank you for taking the time to provide your excellent feedback. We appreciate your support. Best Regards, Customer Support

Hi Bruce, Thank you for taking the time to share your awesome feedback with us. We are thrilled to hear that our customer service agent provided you with superb service. This is exactly what we strive for. Your support is valuable, and we thank you for your purchase. Best Regards, Customer Support Team

Hi Peter, Thank you for sharing your excellent feedback with us and the community. We are thrilled to hear that our leash met your expectations and that our product was shared as a gift. Thank you for your support! Best Regards, Customer Support Team

Hello Wyspur, Thank you for taking the time to share your excellent feedback with us and the community. We value your support and hope we have the opportunity to serve you again. Best Regards, Customer Support

Hi Janice, Thank you for taking the time to share your feedback with us and the community. We are happy to hear that you are satisfied! Thank you for your support, and we hope to serve you again in the future! Best Regards, Customer Support Team

Hi John, Thank you for taking the time to share your review with us. We are thrilled to hear that your dogs enjoy our Cotton Rope Dog Toys and that they last a long time. We strive to provide high-quality products for our customers and their pets, and we hope to serve you again. Best Regards, Customer Support

Hi Sabrina, Thank you for sharing your excellent feedback with us and the community. We are thrilled to hear that our Handmade Natural Hemp leash assists in keeping your hands and your dog safe. Thank you for your purchase and support. We appreciate you! Best Regards, Customer Support Team

Updated 03/27/24: Hi John, the status of the rope availability changed, after customer support reviewed your feedback on 03/25. The production team reached out via email and informed you that the "black" Solid Braid Polyester rope is not available. They offered white instead. Please reply to the team and inform them if white Solid Braid Polyester rope will work for you. Best Regards, Customer Support ========== Previous reply 03/25/24: Hi John, Thank you for your feedback. Please note that the order was placed on Friday, March 22nd, at 2:21 PM, shortly before our warehouse closed. We are also closed on the weekends. Our standard shipping timeline is 3-4 business days MON-FRI. Your order should ship by Thursday, 03/28. An email will be forwarded to you when the item ships. We hope you understand and will update this review when the rope is received. Thank you for your purchase. Best Regards, Customer Support

Hi Debra, thank you so much for taking the time to share reviews for both our products and our services. We are thrilled that your experience is 5-star. Thank you for your support and for being a valuable member of the Ravenox Team. We appreciate you! Best Regards, Customer Support Team

Hi Michael, Thank you for your feedback. We communicated with you numerous times on the 13th and 14th, about the "taxable to non-taxable process*. We asked you via the email below to let us know which account you would be using, and we will inform the accounting team. Thursday, Mar 14, 8:32 am Hi Michael, If you have access to either of the previous accounts, one of those accounts could be converted to tax-free. Please note that you would have to be able to log in to one of the accounts. Let us know which account you would be using, and we will inform the accounting team. Best Regards, Customer Support) ================= One week later we received the email below after we had already provided the required information. =========== Michael Malley Wednesday 7:29 am March 20, 2024 I need a response from someone interested in doing business. I have sent in my California Resale certificate and would like a response for confirmation of receipt. I just made purchase and had to pay tax because the old Buyer’s info was in place. NOTE: We did not receive confirmation from you about changing an existing account or setting up a new account. ============== We reviewed our records. One minute, after the above reply was sent, we received a call from you. Our agent was told the process was ridiculous and was hung up on. ============== NOTE: Various employees at multiple locations handle inquiries. All communication is required in writing so that all employees have all of the information available in writing via email communication. Regards, Customer Support Team.