Ravenox

Hello Donna, Thank you for providing feedback. Please note that discount offers state "Some exclusions apply". The Purple Martin bird products you purchased are excluded items. Thank you for your purchase. Regards, Customer Support

Hi Mark, Thank you for your excellent feedback about our Natural Hemp rope, which is not treated with any chemicals. We are pleased to hear that you "and your cat" are happy, and we look forward to serving you again. Thank you for your business! Best Regards, Customer Support

Hi Jay, Thank you for taking the time to share your excellent feedback with us and the community. We are happy to hear that we met your expectations. Thank you for your support, and we hope to serve you again in the future. Best Regards, Customer Support Team

Hi Andrea, We are thrilled to hear that the leash met your expectation. Our teams strive to provide the best experience possible for our valuable customers. Thank you! Best Regards, Customer Support Team

Hello Francis, Thank you for providing feedback. Please note that this is a "carrier" issue. If we would have received communication from you prior to leaving this review, we would have been more than happy to provide the information listed below. Your order was paced on Friday, 03/15 at 1:43 PM. The warehouse closes at 3:30pm, MON-FRI. We are also closed on weekends. The package was picked up by USPS on 03/18, which means that it was "shipped in one business day". Mail carriers are responsible for updating the tracking status, after the package is picked up from our warehouse. Thank you for your order. Regards, Customer Support Team

Hi Dawn, Thank you for taking the time to share your excellent feedback with us and the community. We are happy to hear that we met your expectations. Thank you for your support, and we hope to serve you again in the future! Best Regards, Customer Support Team

Hi Antonio, Thank you for sharing your feedback. Please note that we pay shipping costs up front and pass the costs on to customers. Thank you for your purchase. Best Regards, Customer Support

Hi Jan, Thank you for taking the time to share your feedback with us and the community. We are happy to hear that you are satisfied! Thank you for your support, and we hope to serve you again in the future! Best Regards, Customer Support Team

Hi Karen, We appreciate the time you took to share your excellent feedback with us and the community. Thank you for your business. We hope to serve you again in the future! Best Regards, Customer Support Team

Hi Michael, Thank you for taking the time out to share your feedback with us and the community. We appreciate your support, and we hope to serve you again in the future! Best Regards, Customer Support Team

Hi Tina, Thank you for taking the time to share your feedback with us and the community. We are happy to hear that you are satisfied! Thank you for your support, and we hope to serve you again in the future! Best Regards, Customer Support Team

Hello Elizabeth, Thank you for providing feedback. We regret hearing that we did not meet your expectations, as we consistanly receive excellent reviews for our handmade rope toys. Your feedback will be shared with the production manager, as our number one goal is to ensure that our valuable customers are satisfied. Thank you for your business. Best Regards, Customer Support

Hello Lionel, Thank you for providing feedback. We are happy to hear that your customer service expericne was great. We are disappointed to hear that you found the instructions terrible, as we have not previously received any negative feedback. Our intent is to make the instructions as clear and detailed as possible by labeling each part indivually A,B,C,D, etc, including detailed instructions. Thank you for your business! Best Regards, Customer Support

Hi Robert, Thank you for taking the time to share your excellent feedback with us and the community. We appreciate your support, and we hope to serve you again in the future! Best Regards, Customer Support Team

Hi Dee, Thank you for taking the time to share your excellent feedback with us and the community. We appreciate your support, and we hope to serve you again in the future! Best Regards, Customer Support Team

Hi Greyson, Thank you for taking the time to share your excellent feedback with us and the community. We are happy to hear that our bird products worked well for your application. Thank you for your support, and we hope to serve you again in the future! Best Regards, Customer Support Team

Hi Irina, Thank you so much for your awesome feedback! Our teams work hard to ensure that our vaulable customers like you and your pets are satisfied. We hope your dog enjoys the rope ball and tug toys. Thank you for your business, and we hope you visit us again soon. Best Regards, Customer Support

Hello Jerry, Thank you for providing feedback. The pictures you provided us when customer support was contacted showed the ropes shreaded. Since the rope is 100% cotton, it can frey or unravel, if dogs are allowed to chew on it. The dog toys are intended to be used for swing and toss, shaking back and forth or play tug of war. Thank you for your business. Best Regards, Customer Support

Hi Debra, Thank you for sharing your excellent feedback with us and the community. We are thrilled to hear that our macrame cord works well for your applications. We appreciate your support, and we hope to serve you again in the future! Best Regards, Customer Support Team

Hi Jenny, We are thrilled to hear that our product met your expectation. Our teams strive to provide the best experience possible. We hope you visit us again in the future. Best Regards, Customer Support Team