Hi Pat,对于这次订单给您带来的困惑和沮丧,我们深表歉意。我们发送了两个单独的包裹——一个通过USPS,一个通过Amazon——两者都已追踪显示送达。Amazon的配送记录甚至包含了您家包裹的照片,所有追踪详情都已提供给您。我们还联系了USPS,通过GPS追踪确认其包裹已送达集群邮箱。由于您仍然无法找到订单,我们通过UPS发送了一个全新的替换包裹,目前已在运输中。我们理解多次发货通知让您感到困惑,很抱歉这次体验未达到您的期望。
Hi John,
很抱歉造成困惑。我查看了您的订单,购买的商品是 30 Year AA Medallion Premium 22K Gold Plated Sobriety Chip——并未标注为双镀层。
您可以将商品寄回给我办理退款。请寄至:
John Gall
705 San Mateo Ct
St. Augustine, FL 32095
收到退回商品后,我会立即为您处理退款。
祝好,
John Gall
RecoveryChip.com
I would absolutely NOT use this company again! It took a total of 11 days to get an order from Florida to Mass? Really? The anniversary date I needed it by came and went. I should have had it in more than enough time …. Until this. I was pretty much told “oh well” without any recourse or offer of a solution besides “you can return it”. Gee, thanks. I’m sure that would be at my cost. No thanks. I’m absolutely taking my business elsewhere. I’m passing this along to the many people I HAD referred here. EPIC FAIL
Recoverychip 回复2026-08-13
Hi Dianna,感谢您的反馈,很抱歉时间没赶上您的纪念日。我想说明完整情况:您的订单是 8 月 1 日晚上下单,我们在 8 月 4 日购买运单并发货。结账时选择的配送方式是我们标准经济服务(预计 3-10 个工作日),并非优先或加急选项。根据追踪信息,包裹已交给您当地马萨诸塞州 Clinton 的邮局,并于今天 8 月 13 日送达,这在标准时间范围内。如果选择了加急选项,会早得多到达。我们完全理解这个里程碑日期的重要性,真心希望能弥补。请直接联系我们,我们会尽力帮助您。——RecoveryChip 团队
Thank you, David! We're so sorry about the delivery mix-up with USPS, but we're glad we could respond right away and get a replacement chip out to you with no hassle. It means a lot that you love the quality, and we're honored to be your choice for future orders. Welcome back anytime! - The RecoveryChip Team