RedBox Rx

Thank you for reaching out Sterling. Unfortunately, we do experience periodic backorders on some of our prescriptions due to supply and/or manufacturer issues. We do our best to notify patients as quickly as possible of the backorder, but depending on the number of patients affected, it may not be as quickly as we would like for which we apologize. Our team is actively trying to get information from the manufacturer on when your medication will be back in stock, but there is not always receive a clear or exact answer. Please feel free to reach out to our team at 844-733-2697 or [email protected] if you would like us to pause your order and refund the cost of the prescription until we get more medication in. We thank you for your patience while we attempt to get the product back in stock and encourage you to reach out if you have additional questions or concerns.

Thank you for your kind review Ryan!

We are sorry to hear you did not have a positive experience with our services Josiah. Please feel free to reach out to one of our Patient Care Advocates at either 844-733-2697 or [email protected] to discuss your concerns and feedback. We hope to hear from you soon and look forward to trying to improve your experience with our services.

Thank you for reaching out Sertac. We do offer short-term emergency supplies of certain medications (not all are applicable) in cases like this. Please reach out to our team at either 844-733-2697 or [email protected], and we would be happy to help you.

Thank you for your kind review Michael, and we are so happy to hear we could help you through RedBox Rx!

Thank you for your kind review Sol, and for giving our services at RedBox Rx a chance! We are happy to help!

Thank you for your very kind review Erin, and for trusting RedBox Rx with your care! We are so happy to have been of help to you and look forward to serving you again!

Thank you for your kind review and for your honest feedback Jacqueline. We do apologize for not getting that information to you right away, but we are happy to hear that you were able to get what you needed!

Thank you for reaching out Sanel. Please give our pharmacy team a call at 844-733-2697 or email us directly at [email protected], and we would be happy to assist you.

Thank you for kind review Carrie! We are so glad to hear you had such a positive experience with our services. Please do not ever hesitate to reach out to our team at either 844-733-2697 or [email protected] if you ever have any questions or concerns regarding our services.

We understand your frustration and appreciate you bringing this to our attention Danielle. RedBox Rx is a little different than some other telehealth services. We do not charge a monthly membership fee. You only pay when you receive a product or service. We also offer many different treatment plans, and many of those plans include automatic refills. However, we understand if you would like to choose when you want to refill your medication. One of the many benefits of our services at RedBox Rx is that we give you the control over your refills. You can choose to refill your prescription early, delay your auto-refill, or cancel your auto-refill. To cancel your prescription refills (auto-refills), visit the treatments section of your account and click the button that says, “Stop Automatic Refills.” This will cancel all future refills from automatically being filled and shipped to you. You will receive confirmation via email once you do so. It is the patient's responsibility to manage their treatments and stop any refills they do not wish to receive. Orders that have been processed by our pharmacy cannot be cancelled and refunded. This is why we also send out reminder emails several days prior to your prescription being processed. That way patients have plenty of time to delay or cancel the refill if they do not need it at that time. If you would like to speak to us regarding any lingering questions or concerns you may have, please either give our team a call at 844-733-2697 or email us at [email protected].

Thank you for your kind review Andrew!

We’re sorry to hear that your experience did not meet your expectations Tisdale. Your feedback is valuable, and we appreciate the opportunity to clarify our services. When you choose our pharmacy to ship your prescription(s), the default shipping method is through UPS Mail Innovations, which has an estimated delivery time of 3-7 days. We do offer expedited shipping through UPS as well, and the pricing and shipping options are listed on our website. The quickest way to get your prescription is to have it sent to your local pharmacy. While you would not be eligible for the discounted visit price when you choose to use our pharmacy, you would be able to get your prescription much more quickly especially if it is a medication you are needing urgently. If you have any additional questions regarding shipping or getting your prescription at a local pharmacy, please do not hesitate to reach out to our team at either 844-733-2697 or by email at [email protected].

Thank you for reaching out Aileen. We apologize, but at this time, we are experiencing a higher than normal call and email volume. We strive to reply to all emails within 72 hours and thank you for your patience during times of delay. Our normal business hours are Monday through Friday 8am to 5pm CST and Saturday and Sunday 11am to 3pm CST. After reviewing your case, I see that we did reply to your inquiry and have been working with our provider team to fix the issue with the prescription. Once that issue has been resolved, we will make sure to get your prescription to you as soon as possible. We apologize for any frustration and delays you have experienced, but please know we are working to get this resolved. If you have any questions or would like an update, please give our team a call at 844-733-2697 or email us at [email protected].

Thank you for your kind review Princess!

Thank you for your kind review of our services at RedBox Rx!

Thank you for your kind review Shakira!

Thank you for your kind review Pamela!

Thank you for your kind review Lynn!

We’re sorry to hear that your experience did not meet your expectations. Your feedback is valuable, and we appreciate the opportunity to clarify our services. When you choose our pharmacy to ship your prescription(s), the default shipping method is through UPS Mail Innovations, which has an estimated delivery time of 3-7 days. We do offer expedited shipping through UPS as well, and the pricing and shipping options are listed on our website. The quickest way to get your prescription is to have it sent to your local pharmacy. While you would not be eligible for the discounted visit price when you choose to use our pharmacy, you would be able to get your prescription much more quickly especially if it is a medication you are needing urgently. If you have any additional questions regarding shipping or getting your prescription at a local pharmacy, please do not hesitate to reach out to our team at either 844-733-2697 or by email at [email protected].