RedBox Rx (redboxrx.com) has a 4.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Health & Medical and its reputation is good. 76% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
What people say
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Raoul · 1 review · Experienced 2026-08-10 ·
★★★★★
Professional & Efficient
The process of requesting my preferred ED medication, explaining my medical history, and getting the script approved was both, quick and efficient, and seamless and effortless. My normal healthcare is through the Veterans Health Administration, which is extremely unresponsive, slow, and full of red tape, both limiting the dosages, and quantities of medications that are commonly used for a plethora of diagnosed issues. The healthcare model used at Redbox Rx is built on both professionalism and efficiency. I will be recommending this company to others.
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Nancy Duran · 3 reviews · Experienced 2026-08-09 ·
★★★★★
Excellent results and service
Very happy getting my skin care prescriptions through RedBox Rx. The ease of ordering and a healthcare professional backing up my treatment give me a peace mind that this is legit. I have had great results with my treatment plan this is why I keep refilling my prescriptions from the comfort of my home.
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Ray C · 2 reviews · Experienced 2026-08-08 ·
★★★★★
Fantastic service
Fantastic service, quick response great communication. Second time dealing with them and I recommend them to all.
As a woman new to hair loss, I knew I needed to act fast before the loss became permanent. As a veteran, i tried seeing my usual provider at the VA and they said they can't help me and to call the gynecology department, which makes no sense lol. Hair falling out is traumatic enough, but they made me feel crazy. I had immediately gotten online and found RedBox Rx and am SO impressed. Special thanks to Kari! Meds came right to my home just days later. I think it says a lot that this company runs better than the VA!! Very happy customer!
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Lisa E · 2 reviews · Experienced 2026-08-06 ·
★★★★★
Doc was easy going
Doc was easy going, personable but covered all basis. Answered questions, knowledgeable.
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Mich · 2 reviews · Experienced 2026-07-30 ·
★★★★★
Proceed with caution
When I did my initial “consultation” the medication I was looking for was available. I paid for the consultation and purchased a 3 month supply of my medication upfront. I then receive an email saying my medication is on back order and they don’t know when it will be available. If I would have known the medication I need is not available I would not have made a consultation and their system allowed me to make a purchase for medication that wasn’t available. I emailed them on 8/1 to request a refund for both the consultation and medication and received a response on 8/4 stating I should get refunded by 5-10 business days. It’s unfortunate I was looking forward to trying out this online pharmacy. Maybe next time.
Reply from RedBox Rx2026-08-05
Thank you for reaching out with your concerns Michelle.
We are unfortunately experiencing a backorder of a medication you may have requested that has affected all pharmacies nationwide. Before we make the decision to temporarily stop offering a medication due to a backorder, we do our absolute best to see if there are alternative suppliers to order from or if we can order in small amounts at a time to allow the supplier time to catch up. If that is not an option, we look at the date when the supplier expects to have the product back in stock. Information indicated initially that it would potentially be back in stock late last week/early this week, so we did not stop offering the product on our website due to that information. Unfortunately, that date has since been pushed back even further, so we have stopped offering that medication until we are able to reliably order that product in. We do our best to email the hundreds of patients affected by this backorder in as timely a manner as possible, and I apologize for any delayed response.
After reviewing your case, I can see that both your visit fee and your prescription cost were refunded. Please allow 5-10 business days for your banking institution to transfer those funds back into your account. We apologize again for not being able to help you through our service at this time, and we hope to be able to help you with your healthcare needs in the future. If you have any additional questions or concerns, please reach out to our team at either 844-733-2697 or [email protected].
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Mario C. Veo · 1 review · Experienced 2026-08-03 ·
★★★★★
Great experience
Great experience, fast and professional. Definitely recommended.
Reply from RedBox Rx2026-08-05
Thank you for your kind review and your kind recommendation of our services Mario!
Bob was excellent customer service, he helped and solved my issue.
Thank you very much!
Reply from RedBox Rx2026-08-04
Thank you for your kind review! I will be sure to pass the compliment on, thank you!
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MB · 1 review · Experienced 2026-07-24 ·
★★★★★
Scam service - DO NOT USE
I paid my $25, did my consult (for a retinoid so should be very simple/straightforward), and received the message "Your provider will review your information within 24 hours and prescribe recommended treatment, if appropriate." Well, that was over a week ago and I've reached out to customer service multiple times with no response.
Reply from RedBox Rx2026-08-02
Thank you for reaching out to us. We always strive to reply to all emails within 72 hours and thank you for your patience during times of higher email volume. Unless your concern is urgent, we kindly ask that you allow up to 72 hours for a response before calling or emailing to request an update, as this helps us respond to all patients as quickly as possible.
If you do need to follow up on your request, please reply to your original email rather than sending a new message. This keeps all of the information in one conversation and helps us assist you more efficiently.
If your concern is urgent, please call us during business hours at 844-733-2697, and we will be happy to help you. Our normal business hours are Monday through Friday, 8:00 AM to 5:00 PM CST, and Saturday and Sunday, 11:00 AM to 3:00 PM CST.
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Kim Jones · 1 review · Experienced 2026-07-20 ·
★★★★★
Very easy and efficient service
Very easy and efficient service. The PA consult went well. She was very nice, understanding, and listened to me. My prescription was processed and delivered within a week. Very helpful service for those with a high deductible or no insurance. Really glad to see this type of healthcare evolving amidst rising costs.
Reply from RedBox Rx2026-08-04
Thank you for your kind review Kim! We do genuinely love to help our patients get access to the quality level of healthcare and service they deserve! Thank you for trusting RedBox Rx with your care, and we hope to serve you again!
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Rick · 1 review · Experienced 2026-07-27 ·
★★★★★
Fast
Fast, efficient. The whole process from the time I first made contact on the web page to the end of the consultation with the doc was about 2.5 hrs. Very satisfied with the entire process, will used RedBox Rx again.
Reply from RedBox Rx2026-08-04
Thank you for your kind review Rick! We look forward to serving you again through our services at RedBox Rx!
Much more expensive than other medication delivery services
This company charges way too much out of pocket for medication and for meeting with providers. I originally joined because I didn’t have good health insurance but I’ve saved literally hundreds of dollars by switching to Amazon pharmacy (still no insurance, just prime). Their business model is based on “no hidden fees” but there certainly are. For example, requiring you to pay to meet with a provider multiple times a year in order to get a medication refill (I only had 2 refills per visit). The cost of the medication itself is also very high compared to other services. They also charge you a fee if you don’t order your medication through their pharmacy, so if you need your medication in a pinch, good luck.
Reply from RedBox Rx2026-07-31
Thank you for your feedback Ashley. Our service is a little different from other services that charge you a monthly subscription fee. When you start a visit, there will be two charges. One for your physician consultation and a second charge for medication, if prescribed. Charges for any prescribed treatments are not included in the visit fee. We only charge you if you receive a service, so if you don't need to speak to a provider you are not charged anything. This gives more control to our patients, and they don't have to worry about being charged a subscription fee even if they don't receive any services that month. You will only see a fee if you initiate a consultation with a provider or are shipped medication.
We offer many different treatment plans and many include automatic refills. In those cases you would not need another evaluation unless you run out of refills or need to consult with your provider for another reason.
We understand that our service may not be right for everyone, but we believe that we can help many receive access to affordable, quality healthcare that might not receive it otherwise. Many of our patients do not have prescription insurance coverage or have high-deductible plans. Our visit fees and prescriptions costs are often less than typical insurance copays. While our prices vary by condition, we are focused on keeping prices as affordable as we can. If you ever have any questions regarding our services, you can visit the FAQ's section on our website redboxrx.com. Alternatively, you can also speak to one of our Patient Care Advocates by either calling us at 844-733-2697 or emailing us at [email protected].
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Noel · 1 review · Experienced 2026-07-29 ·
★★★★★
It's Easy
It's all pretty easy to do what needs to be done.
Reply from RedBox Rx2026-07-31
Thank you for your kind review Noel!
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G. Mantel · 10 reviews · Experienced 2026-07-06 ·
★★★★★
Quick, easy, fast, and convenient!
Quick and easy process for receiving prescription medication. Shipping was also fast and convenient.
Reply from RedBox Rx2026-07-31
Thank you for your kind review!
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Mala · 4 reviews · Experienced 2026-07-29 ·
★★★★★
It has been an easy experience using…
It has been an easy experience using redbox for almost a year. Whitney and the other Healthcare providers are professional, knowledgeable and provide excellent service. The app is easy to use and provides efficient info and updates. If I knew that it would be this convenient I would have begun my much needed medical treatment years ago. I am feeling good about my experience with redox, and have recommended them to.my friends.
Reply from RedBox Rx2026-07-31
Thank you for your very kind review and recommendation of our services Mala! We truly love being able to help our patients receive the best possible care and service through RedBox Rx. Thank you for trusting us with your care, and we are so happy to have been of service to you!
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Jason LeValley · 5 reviews · Experienced 2026-07-28 ·
★★★★★
The added a $25 charge to my order for…
The added a $25 charge to my order for an Async visit, whatever that is. It's bogus.
Reply from RedBox Rx2026-07-29
Thank you for giving your honest feedback Jason. Our service is a little different from other services that charge you a monthly subscription fee. We only charge you if you receive a service (such as a provider visit/consultation) or treatment (your prescription). You will only see a fee if you initiate a consultation with a provider or are shipped medication. There are no hidden fees through RedBox Rx. When you go on our website to select the condition you wish to receive treatment for, the webpage will list the price of the provider visit as well as the price of the medication you hope to be prescribed.
Our service has two types of visits available with our providers. Some merely require the completed assessment (sometimes photos are required) for the provider to review and make a decision regarding treatment depending on the answers to the assessment questions. This is an Async visit. There are certain conditions and certain states that require you to fill out the assessment questions as well as have a video consultation with the provider. This is a Sync visit.
Should you ever have any questions regarding pricing or the type of visit the condition requires, please do not hesitate to give our team a call at 844-733-2697 or email us at [email protected]. We are always happy to help!
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Tea · 2 reviews · Experienced 2026-07-11 ·
★★★★★
Order 2 types of Rx one came up missing…
Order 2 types of Rx one came up missing at post office received one package the expensive rx package and they may make right on missing cheaper rx I would use them again
Reply from RedBox Rx2026-07-31
Thank you for your kind review Tea! As we do ship prescription medication, we do have a protocol we must follow when a patient lets us know that a package was not received. We will do our best to resolve the issue in a timely manner and do our best to help you. If you have additional questions for our team, please do not hesitate to reach out at either 844-733-2697 or [email protected].
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Emma · 1 review · Experienced 2026-07-23 ·
★★★★★
Extremely misleading pricing
Extremely misleading pricing. What appeared to be $25 turned out to be $95. Will not repurchase and do not recommend.
Reply from RedBox Rx2026-07-29
Thank you for giving your honest feedback Emma. Our service is a little different from other services that charge you a monthly subscription fee. We only charge you if you receive a service (such as a provider visit/consultation) or treatment (your prescription). You will only see a fee if you initiate a consultation with a provider or are shipped medication. There are no hidden fees through RedBox Rx. When you go on our website to select the condition you wish to receive treatment for, the webpage will list the price of the provider visit as well as the price of the medication you hope to be prescribed. Should you ever have any questions regarding pricing, please do not hesitate to give our team a call at 844-733-2697 or email us at [email protected]. We are always happy to help!
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Jody brown · 1 review · Experienced 2026-07-27 ·
★★★★★
Easy Peasy
With just a quick questionnaire and a photo I’ve been prescribed my anti-aging creams! Easy peasy and trusted! Thanks
Reply from RedBox Rx2026-07-29
Thank you for your very kind review Jody! Thank you for trusting RedBox Rx with your care!
If you can wait for a couple of weeks to receive your prescription then this is the place for you. For me, it definitely is not.
Reply from RedBox Rx2026-07-27
We’re sorry to hear that your experience did not meet your expectations Julee. Your feedback is valuable, and we appreciate the opportunity to clarify our services.
When you choose our pharmacy to ship your prescription(s), the default shipping method is through UPS Mail Innovations, which has an estimated delivery time of 3-7 days though there may be delays due to extenuating circumstances. We do offer expedited shipping through UPS as well, and the pricing and shipping options are listed on our website. The quickest way to get your prescription is to have it sent to your local pharmacy. While you would not be eligible for the discounted visit price when you choose to use our pharmacy, you would be able to get your prescription much more quickly especially if it is a medication you are needing urgently.
If you have any additional questions regarding shipping or getting your prescription at a local pharmacy, please do not hesitate to reach out to our team at either 844-733-2697 or by email at [email protected].
