RedBox Rx (redboxrx.com) has a 4.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Health & Medical and its reputation is good. 76% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
The company is professional, accurate and do what they say they will do. 10 stars !
Thank you for that exemplary rating and kind review Sonny! Thank you for trusting RedBox Rx with your care, and we hope to be able to serve you again!
Makes life so much easier to get the medication I need. Place an order, enter all the details and the medication comes quickly.
Thank you for your kind review Lisa! We try our best to provide the quality care and excellent service each and every patient deserves when using our service at RedBox Rx!
Trying to transfert my prescription to a local pharmacy is a pain in the a*. When you call them they put you on hold for ever. Once you get a hold of them, they want your local pharmacist to call them as well. Then they going to put him on hold forever and you would have to call them yourself again 😭
Thank you for your feedback Saint and for allowing us the opportunity to clarify our services. Transferring a prescription to another pharmacy is a universal procedure with pharmacies across the country so long as you have fills remaining on the prescription. When you inform our team of your wish to transfer a prescription, we ask that you pay the remaining visit fee as the provider visit cost is discounted when you use our pharmacy. Once that is paid, we ask that you reach out to the pharmacy you wish to have your prescription transferred to. Procedure dictates that the pharmacy receiving the prescription reach out to the pharmacy transferring the prescription. When your local pharmacy contacts our pharmacy, the pharmacists can proceed with transferring the prescription. We apologize for any delays or wait times as we were coming off of a holiday weekend and experiencing a higher volume of calls and emails. If you still need assistance, please do not hesitate to reach out to our team at either 844-733-2697 or [email protected], and we would be happy to help you.
Had I known it would take almost a week to get the prescription, I would have went through another provider.
We’re sorry to hear that your experience did not meet your expectations. Your feedback is valuable, and we appreciate the opportunity to clarify our services Marie. When you choose our pharmacy to ship your prescription(s), the default shipping method is through UPS Mail Innovations, which has an estimated delivery time of 3-7 days. We do offer expedited shipping through UPS as well, and the pricing and shipping options are listed on our website. The quickest way to get your prescription is to have it sent to your local pharmacy. While you would not be eligible for the discounted visit price when you choose to use our pharmacy, you would be able to get your prescription much more quickly. If you have any additional questions regarding shipping or getting your prescription at a local pharmacy, please do not hesitate to reach out to our team at either 844-733-2697 or by email at [email protected].
Clicking the button to cancel your subscription doesn't actually cancel it and just delays it. I tried reaching out to their support a couple times without success. I can't cancel it no matter what and I guess need to get a new credit card number. Edit: after finally reaching out to the support team again they cancel it
Thank you for your comment. Please give our team a call at 844-733-2697, or email us at [email protected], so that we can assist you.
The website was easy to navigate, the response was prompt professional and clear. Turn around time was great! 1st time customer great experience will be using again
Thank you for the kind review and for giving our services at RedBox Rx a try Dee! We look forward to being able to serve you again!
Always have a great experience with Redbox. The practitioners are always friendly and listen to any concerns and are very willing to answer questions. It is a very convenient way to get my meds and lessens the stress and anxiety of sitting in a waiting room. The flexibility to pick a time that works for me is a great perk as well as the affordability of refills.
Thank you for your kind review of our services Nikki! We try our best to provide a service that is quick and easy to use but with the quality care and service each and every one of our patients deserves! Thank you for trusting RedBox Rx with your care!
I was prescribed tretinoin by Redbox. The process went smoothly. Redbox provided thorough information regarding the use of the medication as well as necessary precautions. The entire process from initially contacting Redbox and receiving the medication took less than 10 days. The price of the medication was very reasonable. I am pleased with Redbox and plan to continue to work with their excellent and efficient team
Thank you for your kind review Ellen! We are so happy to hear that you had such a positive experience with our service. Thank you for giving RedBox Rx a try, and we look forward to being able to serve you again!
Once you have a prescription, then getting a new prescription is very simple. A doctor does review it but within minutes, you will receive notice that your product is being shipped. The products themselves are outstanding and really help. I believe that Redbox genuinely cares about your well-being.
Thank you for your kind review Perry! We do care very much about each and every one of our patients at RedBox Rx. Our team strives to provide the quality care and service deserved by all!
They are the best, and fast too :)
Thank you for your kind review Fatu!
Wonderful people. Great service. Very professional
Thank you for your kind review Cornelius!
I used this company last summer and had a smooth process with a video consult and shipping for the prescription. When I tried to refill recently, I went through the steps, paid the money and never received anything. I’ve called numerous times only to have the call dropped. I emailed numerous times and received a response and escalation notice, which resulted in an email with a link to redo the renewal process and pay more money. I replied with the issue and have not heard back since. It’s been a month since my Rx was “refilled” and my calls have only been redirected to the line that drops, and even the woman helping me today said she couldn’t get hold of the pharmacy either. I requested a refund (which apparently must be processed through the iharmacu which nobody can get a hold of) so if they don’t get back to me about refunding me, I will be contacting my bank and dispiriting the charges. I thought the company was legit since it went smoothly last summer and I received the prescription, but apparently this company is like many others that rope you in just to drop service and scam you. Would not recommend.
Thank you for reaching out to us Lauren. We sincerely apologize for the unacceptably long delay in delivery of your order. After reviewing your case, it appears that we have attempted to contact UPS regarding your order. The pharmacy team has been notified of the shipping issue, and we will be making sure to make this right for you. Our sincerest apologies for the frustration these delays have caused. Please do not hesitate to reach out to our team by giving us a call at 844-733-2697 or by emailing us at [email protected] for any additional questions or concerns you may have. We thank you again for reaching out to our team at RedBox Rx.
Really quick and easy service. Helped when I was experiencing a pretty severe eczema breakout on my hands and arms.
Thank you for your kind review of our services at RedBox Rx!
I'm honestly so thankful for this company. My mom has been diagnosed with stage 3 bladder cancer at age 81, and I'm taking care of her, getting her to and from appointments, biopsies, chemo, surgery, etc all while working full time job. I don't have time to take care of myself. Thankfully, Redbox takes care of me, and it takes less than 5 minutes every 3 months or more, to get my prescription filled and delivered to my door. They remind ME, I don't have to keep up with any of it! I can't thank them enough for the service they provide. They make it so convenient and they're always on time with my prescription. Really a top notch service with fantastic customer service.
Thank you for your kind review, and we are so sorry to hear about your mother's diagnosis. We do our best to provide a service where our patients can get access to the quality care and service they deserve with the added convenience that telehealth provides. Thank you for trusting RedBox Rx with your care. We are always here and happy to help you and wish you all the best with your mother.
This is such a great experience if you require telehealth care. I have been with them for a while now, and I can tell you they are experts in providing safe, reliable and compassionate care. They listen, ask questions, make positive suggestions and so much more. They have their own pharmacy who will deliver directly to your door. Well established. Well credentialed. 5 stars’
Thank you so much for your kind review and for your continued support of RedBox Rx Leigh! We love being able to help our patients get the quality, affordable healthcare and service they deserve!
Video chat was told would fill my Rx and was sent to my pharmacy. Next morning they called my pharmacy and cancelled my Rx for my depression for lexapro 10mg! Why?! No email no notifications nothing. They took my 107 dollars and did nothing.
Thank you for reaching out to RedBox Rx Valerie. It looks like the prescription was initially sent to the incorrect pharmacy. Our team has since reached out to the appropriate personnel to get it sent to the pharmacy you wanted. If you need any additional assistance, please do not hesitate to reach back out to us at either 844-733-2697 or [email protected].
Process was simple, fast and efficient.
Thank you for your kind review Ami!
They where great and was very fast with everything
Thank you for your kind review Naomi!
First time ordering from this company and I can’t say anything negative. I place my order today and the process was easy and quick. Hopefully the delivery will be fast too
Thank you for your kind review Franklin and for giving our services at RedBox Rx a try! Please do not hesitate to reach out to us if you every have any questions or concerns for our team!
This was such an easy way to get my treatment. Delivery was really fast. I love doing things virtually when I can.
Thank you for your kind review!
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