RedBox Rx (redboxrx.com) has a 4.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Health & Medical and its reputation is good. 76% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
They charged me for my medication and I paid, but now the meds are back ordered and the RX was never filled so I paid money and still haven’t received what I paid for. And there’s been no response from Redbox
Reply from RedBox Rx2026-07-26
Thank you for reaching out Sterling. Unfortunately, we do experience periodic backorders on some of our prescriptions due to supply and/or manufacturer issues. We do our best to notify patients as quickly as possible of the backorder, but depending on the number of patients affected, it may not be as quickly as we would like for which we apologize. Our team is actively trying to get information from the manufacturer on when your medication will be back in stock, but there is not always receive a clear or exact answer. Please feel free to reach out to our team at 844-733-2697 or [email protected] if you would like us to pause your order and refund the cost of the prescription until we get more medication in. We thank you for your patience while we attempt to get the product back in stock and encourage you to reach out if you have additional questions or concerns.
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Ryan Roberts · 2 reviews · Experienced 2026-07-23 ·
★★★★★
Awesome
Outstanding service
Reply from RedBox Rx2026-07-29
Thank you for your kind review Ryan!
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Josiah Allen · 2 reviews · Experienced 2026-07-25 ·
★★★★★
Good company but didn’t deliver the…
Good company but didn’t deliver the right experience for me so I’ll leave a bad review. Too difficult to switch prescriptions over
Reply from RedBox Rx2026-07-26
We are sorry to hear you did not have a positive experience with our services Josiah. Please feel free to reach out to one of our Patient Care Advocates at either 844-733-2697 or [email protected] to discuss your concerns and feedback. We hope to hear from you soon and look forward to trying to improve your experience with our services.
Shipping is done by UPS and it is awful. My pills are finished and waiting the new ones for a long time. My health is not good right and I just tracked my delivery, it is delayed. And I when I receive it.
Reply from RedBox Rx2026-07-22
Thank you for reaching out Sertac. We do offer short-term emergency supplies of certain medications (not all are applicable) in cases like this. Please reach out to our team at either 844-733-2697 or [email protected], and we would be happy to help you.
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Michael P · 4 reviews · Experienced 2026-07-21 ·
★★★★★
Saved from insomnia
My insomnia was effecting my life. Without insurance a primary care provider is too expensive. Red Box RX is saving my health.
Reply from RedBox Rx2026-07-22
Thank you for your kind review Michael, and we are so happy to hear we could help you through RedBox Rx!
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Sol P · 1 review · Experienced 2026-07-21 ·
★★★★★
Affordable telehealth.
This is the only affordable telehealth provider that prescribes minoxodil for women. I used a different one previously, but this is a much better deal and easier to complete the intake.
Reply from RedBox Rx2026-07-22
Thank you for your kind review Sol, and for giving our services at RedBox Rx a chance! We are happy to help!
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Erin Garcia · 1 review · Experienced 2026-07-22 ·
★★★★★
Easy, convenient, affordable!
I have used RedBoxRx several times - for lash serum, asthma inhalers, and skin care products - and every visit has been very easy, convenient, and affordable. I will not hesitate to use their services again. The prescriptions arrive very quickly and I appreciate not having to take a trip to a pharmacy.
Reply from RedBox Rx2026-07-29
Thank you for your very kind review Erin, and for trusting RedBox Rx with your care! We are so happy to have been of help to you and look forward to serving you again!
Getting a new prescription for my eyelashes was quick and easy. The reason I only gave a 4 is because I had a prescription for the 3ml size and all they told me was it was not available. No one ever suggested to me that I could get a prescription for the 5ml size which is obtainable until I went into the refund page for my 3ml order. Generally I'm satisfied with their service
Reply from RedBox Rx2026-07-22
Thank you for your kind review and for your honest feedback Jacqueline. We do apologize for not getting that information to you right away, but we are happy to hear that you were able to get what you needed!
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sanel · 2 reviews · Experienced 2026-07-20 ·
★★★★★
Horrible to deal with
Horrible to deal with. Support staff is all in India and barely speaks English and arent allowed to do anything lol. They will force you to fill your prescription with them by simply refusing to transfer it to your pharmacy. They charge 4x what my pharmacy does. Don't waste your time
Reply from RedBox Rx2026-07-21
Thank you for reaching out Sanel. Please give our pharmacy team a call at 844-733-2697 or email us directly at [email protected], and we would be happy to assist you.
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Carrie · 1 review · Experienced 2026-07-18 ·
★★★★★
So far, so good...
So far, my experience has been awesome! Scheduling was quick & easy. Logging in and speaking with a doctor was easy to navigate. The doctor seemed very concerned about my issue, and eager to help. I'm waiting for my medication to arrive so I can finally get a goods night sleep!
Reply from RedBox Rx2026-07-21
Thank you for kind review Carrie! We are so glad to hear you had such a positive experience with our services. Please do not ever hesitate to reach out to our team at either 844-733-2697 or [email protected] if you ever have any questions or concerns regarding our services.
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Danielle · 9 reviews · Experienced 2026-07-19 ·
★★★★★
Automatic refill without notice.
First order was great, but s-l-o-w.
I was charged for a "refill" automatically WITHOUT any inquiry as to whether I WANTED more. I don't! I have notified our bank to cancel the charge.
INTERSTINGLY, I did not write this "review" today as it states. I complained months ago, and today I was charged $181.50 for this product, again, even after the first problem in January. I have filed a fraud claim with my Credit card - didn't recognize the charge since I thought it had been taken care of the first time I told them. Now, this review shows up today? Something is definitely fishy here.
Reply from RedBox Rx2026-07-21
We understand your frustration and appreciate you bringing this to our attention Danielle.
RedBox Rx is a little different than some other telehealth services. We do not charge a monthly membership fee. You only pay when you receive a product or service. We also offer many different treatment plans, and many of those plans include automatic refills. However, we understand if you would like to choose when you want to refill your medication. One of the many benefits of our services at RedBox Rx is that we give you the control over your refills. You can choose to refill your prescription early, delay your auto-refill, or cancel your auto-refill.
To cancel your prescription refills (auto-refills), visit the treatments section of your account and click the button that says, “Stop Automatic Refills.” This will cancel all future refills from automatically being filled and shipped to you. You will receive confirmation via email once you do so. It is the patient's responsibility to manage their treatments and stop any refills they do not wish to receive. Orders that have been processed by our pharmacy cannot be cancelled and refunded. This is why we also send out reminder emails several days prior to your prescription being processed. That way patients have plenty of time to delay or cancel the refill if they do not need it at that time.
If you would like to speak to us regarding any lingering questions or concerns you may have, please either give our team a call at 844-733-2697 or email us at [email protected].
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andrew dinolfo · 1 review · Experienced 2026-07-14 ·
★★★★★
Excellent service
Excellent service. Only reason I put 4 is shipping time is way too slow.
We’re sorry to hear that your experience did not meet your expectations Tisdale. Your feedback is valuable, and we appreciate the opportunity to clarify our services.
When you choose our pharmacy to ship your prescription(s), the default shipping method is through UPS Mail Innovations, which has an estimated delivery time of 3-7 days. We do offer expedited shipping through UPS as well, and the pricing and shipping options are listed on our website. The quickest way to get your prescription is to have it sent to your local pharmacy. While you would not be eligible for the discounted visit price when you choose to use our pharmacy, you would be able to get your prescription much more quickly especially if it is a medication you are needing urgently.
If you have any additional questions regarding shipping or getting your prescription at a local pharmacy, please do not hesitate to reach out to our team at either 844-733-2697 or by email at [email protected].
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Aileen · 2 reviews · Experienced 2026-07-13 ·
★★★★★
I had an appointment with them 2 days…
I had an appointment with them 2 days ago via virtual call but I still did not get my prescription. I already talked to the provider and asked me all the questions. She went over again to all the questions and made a summary about it. I was told she will write me a prescription that will cover my symptoms. After that there was no email and no updates in my account. I emailed the support team but it takes them too long to respond to my email. Such a poor quality of service in this company. I will definitely not use this platform again. Hopefully I can get my refund if there is no update or they will just keep me waiting for me to get a treatment. It us such an inconvenience.
Reply from RedBox Rx2026-07-17
Thank you for reaching out Aileen. We apologize, but at this time, we are experiencing a higher than normal call and email volume. We strive to reply to all emails within 72 hours and thank you for your patience during times of delay. Our normal business hours are Monday through Friday 8am to 5pm CST and Saturday and Sunday 11am to 3pm CST.
After reviewing your case, I see that we did reply to your inquiry and have been working with our provider team to fix the issue with the prescription. Once that issue has been resolved, we will make sure to get your prescription to you as soon as possible. We apologize for any frustration and delays you have experienced, but please know we are working to get this resolved. If you have any questions or would like an update, please give our team a call at 844-733-2697 or email us at [email protected].
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Princess · 1 review · Experienced 2026-07-09 ·
★★★★★
Helpful and received what I requested.
Reply from RedBox Rx2026-07-16
Thank you for your kind review Princess!
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customer · 8 reviews · Experienced 2026-07-14 ·
★★★★★
Easy to order and very helpful - very happy with the service.
Very happy with the service and the communications with customer service
Reply from RedBox Rx2026-07-16
Thank you for your kind review of our services at RedBox Rx!
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shakira ortiz gonzalez · 1 review · Experienced 2026-07-14 ·
★★★★★
Very easy to get your prescriptions…
Very easy to get your prescriptions easier than amazon very fast too.I recommend redbox
Easy to talk to the Doctor, user friendly Tele appointment, great price and product.
Reply from RedBox Rx2026-07-16
Thank you for your kind review Lynn!
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customer · 2 reviews · Experienced 2026-07-06 ·
★★★★★
I won't be using RedBox Rx again
I won't be using RedBox Rx again. My prescription order was placed on July 6 before 11:00 AM. I didn't receive a tracking number until July 10 at 7:00 PM. I only got the package on July 11 at 3 PM. I needed the medicine urgently, so I ended up getting it from another company. It didn't work for me.
Reply from RedBox Rx2026-07-14
We’re sorry to hear that your experience did not meet your expectations. Your feedback is valuable, and we appreciate the opportunity to clarify our services.
When you choose our pharmacy to ship your prescription(s), the default shipping method is through UPS Mail Innovations, which has an estimated delivery time of 3-7 days. We do offer expedited shipping through UPS as well, and the pricing and shipping options are listed on our website. The quickest way to get your prescription is to have it sent to your local pharmacy. While you would not be eligible for the discounted visit price when you choose to use our pharmacy, you would be able to get your prescription much more quickly especially if it is a medication you are needing urgently.
If you have any additional questions regarding shipping or getting your prescription at a local pharmacy, please do not hesitate to reach out to our team at either 844-733-2697 or by email at [email protected].
