ReliveX

Thank you for reaching out, and let's correct the policy you were given, because it's wrong: a defective device is not limited to replacement only. If your unit doesn't work through no fault of yours, you're entitled to choose, a working replacement or a refund. Being told otherwise was a mistake on our side, and we understand why it made everything look worse. Could you reply with your order number and the email address used at checkout? The team will process whichever you prefer, and given your understandable lack of appetite for a second unit, the refund path is yours for the asking, no conditions. You can also reach the team directly at [email protected] and reference this review so this is handled with priority.

Thank you for the balanced review, we're glad the device is showing early promise on your back, and your complaint is completely fair. Sending you discount codes like store credit and THANKS10, and then giving you an order form with nowhere to enter them, is a contradiction we created: a discount you cannot apply is not a discount. Could you reply with your order number and the email address used at checkout? The team will apply the codes you received to your pad order manually and refund the difference on anything you already purchased at full price. You can also reach the team directly at [email protected] and reference this review, and the missing discount field on the pad order form is being flagged to be fixed.

Thank you for reaching out, and let's be plain about what happened: after a long delivery wait, your device arrived with disks that would not charge at all, dead on arrival, and you were then told this wasn't covered for a refund. That answer was wrong on every level. A unit that never worked is covered by the warranty and the 90-day guarantee both, and you're entitled to a full refund or a working replacement, your choice. Could you reply with your order number and the email address used at checkout? The team will process whichever you prefer, at no cost to you and without troubleshooting hoops. You can also reach the team directly at [email protected] and reference this review so this is corrected with priority.

Thank you for this thorough and fair-minded review, you've described the gap precisely, and we won't argue with it. A guarantee advertised as "100% money back" that meets the customer with restocking fees, return shipping costs, and two weeks of counter-offers instead of the return label they asked for is not functioning as advertised, and you're right to say so. Your return happens now: could you reply with your order number and the email address used at checkout? The team will send your return instructions immediately, no further offers, no further delays, and process your refund. You can also reach the team directly at [email protected] and reference this review so this is completed with priority.