ReliveX

Thank you for reaching out, and we're sorry, paying for an order and receiving nothing, with no way to resolve it, is exactly the experience we want to rule out or fix immediately. One important check first: there are unfortunately counterfeit webshops misusing our brand name. Our only official store is relivex.com and our only support address is [email protected]. Could you send your order number, the email address used at checkout, and a screenshot of your order confirmation to that address, referencing this review? If your order is in our system, it will be delivered or refunded in full right away. If it turns out you purchased from an imitation site, the team will give you what you need to recover your payment through your bank.

Thank you for flagging this so quickly, and you're right to expect an equally quick correction, a $100 discrepancy between what you selected and what was charged, reported within fifteen minutes across two channels, should be fixed the same day, not defended. Could you reply with your order number and the email address used at checkout? The team will compare your intended order against what was actually charged, refund the difference immediately, and confirm the corrected order to you in writing before anything ships. You can also reach the team directly at [email protected] and reference this review so this is resolved today, while your order is still fresh.

Thank you for laying this out, and we're sorry, each answer you received made less sense than the last. Opened pads can't be refunded, yet the guarantee invites you to try everything for 90 days; the extended warranty can't be refunded because it's "digital," yet a warranty on a returned device covers nothing at all. Neither answer holds up, and we won't pretend otherwise. You've asked to return everything for a full refund, and that is your right. Could you reply with your order number and the email address used at checkout? The team will process the return — device, pads, and the warranty charge included — and confirm all costs to you upfront in writing before anything ships. Since you've mentioned opening a PayPal dispute, do reference it so the refund is coordinated through the correct channel without conflict. You can also reach the team directly at [email protected] and reference this review so this is handled with priority.