Thank you for your feedback, Tina! We’re sorry for the USPS hiccup, but we’re glad we could help get your order to you. We hope your Customizer sparks lots of creativity and enjoyment—you deserve smooth and inspiring projects! 💫
Hey Melissa! We're very sorry for the drawback and thank you for allowing us fix this. It means a lot to hear you’re enjoying the tool and using it every day now — that’s exactly what we love to see. Please feel very welcome to join our Facebook group and share your creations with our community: https://www.facebook.com/groups/981288916576523
. We’d love to see what you’re working on! 🤩
We’re really sorry this experience felt disappointing — that’s never our intention 💛
We’ve checked our records and can’t find a case under the name shown here.
Could you please reach out to [email protected] with the order name or email used?
We truly want to look into this and help properly.
Thanks for taking the time to share this 💛
We know how disappointing it is when something interrupts the fun, so moving fast and staying close until it’s solved really matters to us.
So glad you felt supported — that means everything to our team.
This truly means a lot to us 💛
Being there quickly and making things right is something we take to heart.
Thank you for the trust and the kind words — they really energize our team.
Thank you for sharing this 💛
Sadly, there are copycats using our photos to scam customers — we’re proud to offer real support, quality materials, and a 1-year warranty.
We’ll be here whenever you’re ready to create with confidence.
We’re so glad you reached out and that the team could help!
It’s awesome to hear your first project went beautifully, and that our support helped get your second one back on track — even over the holidays! Can’t wait to see all the amazing projects you create with your Customizer 🧡