Excellent customer service
Excellent customer service: very quick and helpful.
About Resparked
Data updated- Website
- resparked.com
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 67 reviews
- Replies to negative
- 100% (4/4)
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Is Resparked legit?
Resparked (resparked.com) has a 4.7 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
A valued customer
When i inquired about the status of my order, your response was immediate. You researched my situation, found a solution, and made me feel like a valued customer.
It took a bit to get assistance but…
It took a bit to get assistance but when I did get help, it took care of the problem.
Reply from Resparked2026-07-29
Really glad we got there in the end! 🧡 We're always working to improve our response times — your patience means a lot to us. Most importantly, the problem got solved and that's what counts! Now go create something amazing! 🎨
I had questions concering their product…
I had questions concering their product they got back with me quickly. answered all questions and was very nice about it. very helpful.
Reply from Resparked2026-07-29
Thank you for your words! 🧡 We're so happy that you got a nice experience with our customer service team! We're here whenever you need us and can't wait for you to start creating!
Excellent Customer Service
Very impressive customer service! I had an issue with a product that stopped working, and the customer service team responded quickly, asked for more information but didn't give me a hard time, and ultimately agreed to replace the item. This level of customer service and product support is hard to come by these days - I'm very impressed!
Reply from Resparked2026-07-24
Thank you so much for your words Margaret! 🧡 We know how rare it can feel to get genuine, no-fuss support these days — and that's exactly why we work so hard to make it the norm here at Resparked. So glad we could get your replacement sorted quickly and without any hassle! Welcome to the family — happy crafting! 🌟
Response was quick with clear steps…
Response was quick with clear steps outlined.
Reply from Resparked2026-07-17
Thank you Janna! Quick and clear is always what we aim for — so glad it hit the mark for you! Happy crafting!
I didn’t get any solution when I asked…
I didn’t get any solution when I asked for refund. They deducted money from my full amount and refunded me lees than I paid.
Reply from Resparked2026-07-13
We completely understand that refund processes can feel frustrating, and we genuinely appreciate your patience throughout this. As our team member Franca explained in her latest reply, shipping fees are non-refundable as outlined in our shipping policy — which is why the refunded amount differs from your original payment. The remaining balance was refunded in full. We rely on third-party shipping services, therefore why shipping fees are not refundable. Thank you for your understanding! 🙏🏻
Excellent customer service and follow…
Excellent customer service and follow up. East to discuss any issue and resolution was completed in a very fast manner. Great company to deal with
Reply from Resparked2026-07-02
Thank you so much for this! 🧡 Easy, fast and effective is exactly what we aim for every single time — so glad that came through for you! We look forward to being part of your creative journey!
I gave feedback about their product and…
I gave feedback about their product and they actually listened! They were very responsive and appreciative of my feedback. I truly respect and will repeat my business with companies that understand how their products are used and listen to the customers voice.
Reply from Resparked2026-07-02
This means so much to us — thank you! 🧡 Your voice genuinely shapes what we do and how we grow, so feedback like yours is never taken lightly.
Very happy
We had a problem with our laser engraver not working after only 6 months. I reached out for a replacement. They asked a few questions and a new one has been sent. Really fast and great customer service!
Reply from Resparked2026-07-02
Thank you for sharing this! 🧡 We're glad our team could step in and get a replacement out to you quickly! We can't wait for you to get back to creating! 🎨
I called customer service
I called customer service, left a message expecting not to hear back for days. First thing the next morning I got a call back! 9 hours! Who does that? Amazed! Had a conversation with customer service and a replacement was on the way. No accusations, no finger pointing. Just help! You don't see quality service and integrity like that anymore! I commend your morality and you've earn my respect. I wish you all the success you deserve! Respectfully-Anthony S.
Reply from Resparked2026-06-19
Anthony, thank you so much for this — it genuinely means everything to us! 🫂This is exactly the standard we hold ourselves to We're so glad that came through for you! We wish you all the best and can't wait to see what you create with your new Customizer! 🧡
Blossom was incredibly helpful
Blossom was incredibly helpful, polite, and prompt in resolving my issue. The customer service experience was excellent and the replacement process was handled fast and efficiently!
Reply from Resparked2026-06-19
Thank you for this! 🧡 We'll make sure Blossom knows her efforts are appreciated — she'll be thrilled to hear this!So glad everything was resolved quickly and smoothly for you. Happy crafting!
All information given was Awesome and…
All information given was Awesome and Helpful.
Reply from Resparked2026-06-19
Thank you so much! 🧡 So glad we could make things clear and easy for you — that's always the goal! Happy crafting!
The team did a really excellent job…
The team did a really excellent job researching my case and particular situation. Vitamin d not only did they go out of their way to make it right for a difficult customer they went above and beyond to make me feel like part of their family. I will be continuing my business with them .. Thank you and much love
Reply from Resparked2026-06-19
Much love right back to you! This truly means the world to us — every client is family and that will never change! Thank you for giving us the chance to make things right — and for sticking with us! We can't wait to keep being part of your creative journey! 🧡
Top notch customer service!
We had purchased the engraving kit for my son's birthday. My son absolutely loved the engraver, but it stopped working after a day or two. I reached out to the company, and they were incredibly helpful. They responded promptly, we got everything resolved, and they sent my son a new engraving tool. Would happily buy from this company again!
Reply from Resparked2026-06-19
Thank you so much for this! 🧡 We're so glad your son loved his birthday gift — and even more glad we could get everything sorted out quickly for him! We hope your son creates the most amazing things with his new Customizer — happy crafting to him! 💛
Great Experience with Resparked's Customer Support
I was super upset about my Customizer Tools dying after a couple uses, but Customer Support was responsive and understanding about the situation! They sent replacements within a week of my email to them and explained to me about the best way to charge the tools to prevent the problem from happening again. Very happy with the service I received and I cannot wait to start engraving! Thanks Resparked!
Reply from Resparked2026-06-05
Thank you so much for taking the time to share your experience! We are so happy the team could get those replacements over to you quickly 🫂 We really appreciate your patience and kindness while we sorted it out. Now for the best part—we can't wait for you and your boyfriend create together! Happy engraving! 🎨✨
GREAT EXPERIENCE!
I didn’t like their AI opening asking for receipts and videos, but I recognize the need for that information. Once a human was involved the experience was great! One of the best customer support experiences I have had.
Reply from Resparked2026-06-04
Thank you so much for your review! 💛 We really appreciate your honest feedback. While we sometimes need photos, videos, or receipts to properly investigate an issue, we're glad our team was able to step in and provide a great experience. Thank you for your support and for being part of the Resparked community!
Great customer service
This is my second time ordering from Resparked and it won’t be my last! Customer service was very responsive and helpful! Best customer service I’ve received in a long time!
Reply from Resparked2026-06-04
Thank you so much for your kind words and for choosing Resparked again! 💛 It means a lot to hear that our team was able to help and provide a positive experience. Knowing that you've come back for a second order is one of the biggest compliments we could receive. We truly appreciate your support and look forward to being part of many more creative projects in the future!
Absolutely Impeccable Service
I had a problem with my Customizer tool suddenly not working so i contacted customer service. The response time was amazingly quick, no hoops to jump through, and the service was absolutely impeccable! Thank you Blossom for your assistance, much appreciated.
Reply from Resparked2026-06-04
Thank you so much for your wonderful review! 💛 We're thrilled to hear that your issue was resolved quickly and that you had such a positive experience with our team. We'll be sure to pass your kind words along to Blossom 😊 Thank you for giving us the opportunity to help, and for being part of the Resparked community!
I called because my Customizer stopped…
I called because my Customizer stopped working, mid project. The Rep I spoke to was so helpful She talked me through the steps to get a replacement sent my way. She answered every question I had. I was very pleased with the way my complaint was handled!
Reply from Resparked2026-05-29
Thank you so much for sharing this! 🧡 We're really glad our team could walk you through everything and get a replacement on its way to you smoothly. That's exactly the experience we want everyone to have — feeling heard, supported and taken care of from start to finish. Can't wait for you to get back to your project! 🎨