Hey Vicki,
Thank you so much for sharing your wonderful experience with us! We are absolutely thrilled to hear that you are enjoying the exercises and that they fit perfectly into your routine at 70 years young.
It is fantastic that you can pace yourself by doing as many movements as you want and easily coming back later to finish up whenever you need to. Having that kind of flexibility is exactly what we want for our members, and we are so glad it gives you the freedom to move at your own speed.
We are always right here to offer any further help or guidance you might need along the way. We are cheering you on and are so incredibly proud to have you in the program!
Best regards,
Flor
Hi Bertha,
Thank you so much for the awesome review! Finding that perfect balance where exercises feel challenging but not too difficult is a huge win, and we are glad the routines are hitting that sweet spot for you. We share your excitement and truly cannot wait to see your end results as everything comes together.
As you keep up this fantastic momentum and get further along, know that we are right here to offer any help or guidance you might need to stay on track. We are backing you completely, keep crushing those daily workouts!
Best regards,
Flor
Hi there,
Thank you for sharing your thoughts with us. We hear how stressful it feels when changing positions, and we want you to have a relaxed experience. There are a few seconds to preview and prepare before a specific workout starts, but we completely understand this may not be enough time for transitioning between floor and standing movements.
Grouping similar exercises and adding better countdowns are fantastic suggestions. If it feels too rushed right now, please feel free to pause the app and follow your own comfortable pace. As you keep going, we are right here to guide you through your journey, so please reach out to us anytime you need more assistance.
Best regards,
Flor
Hi there,
We are glad to hear that everything is going good for you so far with the program. We appreciate you mentioning that there are things in the app you would change. We always want to build the best experience possible, so hearing your honest take helps us improve. As you get started and keep going, we are right here to offer any further help or support you need along the way. Keep up the great work!
Best regards,
Flor
Hi Lee-Ann,
Thank you so much for the five stars! We are absolutely thrilled to hear that you find the program excellent and that you definitely recommend this to others. Knowing that you stand behind what we have built means the world to us. As you keep going with everything, we are right here to offer any further help or guidance you need along the way. Keep up the fantastic momentum!
Best regards,
Flor
Hi Debra,
We are so glad you are enjoying our very nice app. It is wonderful to hear that you found the instructions simple to follow and that the voice is very calming for you. We know how much a clear and peaceful environment helps when trying to focus on your routines. We are right here to offer any further help you need along the way. Keep up the fantastic progress!
Best regards,
Flor
Hi Linda,
Thank you for sharing your thoughts with us. We recognize how crucial the right instructional style is, especially when adapting to new patterns, and we appreciate you letting us know that the verbal instructions for the movements have not been quite right for you. Tai chi can be wonderful for calming the nervous system, improving spatial awareness, and boosting focus, so we want to make sure you can access these benefits comfortably.
We see that you have already reached out to our support team recently, and we encourage you to continue that conversation so we can adjust things for you. We also invite you to join our exclusive community, where you can connect directly with our fitness coaches and experts who can ensure you receive the most accurate and beneficial advice tailored to your needs. We are here to guide you through every step.
Best regards,
Flor
Hi Carianne,
Thank you so much for the five stars! We are thrilled to hear that your setup was easy and that the app is easy to use overall. It is wonderful that your coach reached out right after your first workout to suggest a routine that is perfect for you and allows room to progress in time.
We completely understand how logging meals can feel like a bit much when you eat something different than the provided recipes. We appreciate this feedback as we continue to improve our system. To help make things smoother, you can actually manually log your food or just use our AI Scanner for quick logging of your own meals instead of skipping it entirely. As you get started and keep going, we are right here to offer any further help or support you need along the way. Keep up the fantastic momentum!
Best regards,
Flor
Hi Bianca,
We are so excited to hear that your energy is getting better and that you are no longer feeling sleepy during your work hours. Hitting day six and already noticing such a positive shift in your daily stamina is a huge win. Starting out can be a challenge, but you are doing fantastic. As you get settled into the routine and keep going, we are right here to offer any further help or support you need along the way. Keep up this amazing momentum!
Best regards,
Flor
Hi there,
Thank you for sharing your detailed observations about the layout and content. We hear your specific notes regarding the interface density, the audio pronunciation, the synchronization, and the instructor perspective.
While we aim to create an intuitive and seamless learning environment, we recognize that different presentation styles resonate with different people, and we are taking all of this as feedback to guide us as we continue to improve. Starting out with a new app can sometimes take a bit of adjusting, but we want to make sure you feel fully supported.
Please do not hesitate to reach out to our team so we can help look into your account, improve your experience, and offer any further help you need as you get started and keep going. We are entirely committed to helping you succeed on this journey.
Best regards,
Flor
Hi Carolyn,
Thank you for sharing your experience with the Tai Chi sessions. It sounds like you are eager to dive into this specific practice but need clearer instruction to get started comfortably.
We do our best to provide a beginner-friendly environment, and we are completely committed to ensuring our members can follow along with confidence. While YouTube has various tutorials, we offer personalized support to make your practice seamless. It looks like you have previously reached out to us recently, and we encourage you to get in touch with us again so our fitness coaches can share tailored advice, ensuring you receive the most accurate and beneficial guidance for your level.
Please feel free to reach out to our team anytime you need assistance. We are right here to support you and are looking forward to helping you make this a smooth, rewarding journey.
Best regards,
Flor
Hi there,
We would love to further understand your experience and what made you feel that the program might not be the right fit for you at this time. We are completely committed to our members, and we want to ensure everyone has a positive and meaningful experience with us.
If you ever change your mind or decide to explore what we have to offer, please do not hesitate to reach out to us. We are always right here to help, guide, and support you whenever you are ready.
Best regards,
Flor
Love to hear this, Kim! Welcome to the crew!
When you start waking up those muscles with calisthenics, your body responds fast.
Enjoy the journey and keep crushing it. We can't wait to see where you're at by Day 28, and beyond! 💪🔥
Warm regards,
Amelia
We love keeping things simple and straightforward, Jan.
That being said, if you ever feel like you need a little extra guidance or have any questions at all, please don't hesitate to reach out to us at [email protected]. Just mention Ana in your email, and we’ll make sure you get a priority response!
We're always here to help you get the most out of your journey!
Warm regards,
Amelia
Hi Miya,
Thank you so much for your beautiful feedback! We are absolutely thrilled to hear that the program is giving you such a relaxing and calming experience for your mind. Creating a peaceful space to unwind is exactly what we want for our members, and we are so glad it is hitting the mark for you.
As you continue your journey, please remember we are right here to offer any further help or guidance you might need along the way. We are so happy to have you with us, keep prioritizing that well-being!
Best regards,
Flor
Hi Lesley,
Thank you so much for the five stars! We are absolutely thrilled to hear you had such an excellent customer experience with us.
We completely agree that you should get to experience the program on your own terms. Holding the introductory trial and pausing that clock until you are completely ready to begin just made total sense to us, as we want every member to feel supported from day one.
As you get started and officially going, please remember we are right here to offer any further help or guidance you need along the way. We are cheering you on and can't wait for you to dive in!
Best regards,
Flor
Hi Faezah,
Thank you so much for this amazing feedback! We are absolutely thrilled to hear that you are halfway through your contract and already halfway to your goal weight. Congratulations on your progress toward a new you!
It is incredibly rewarding to know that the program ticks all the boxes for you, from the theoretical insights and exercises to the meals, motivation, and accountability. We are also glad you have found our staff interactions so efficient and accessible.
As you keep going and building on this momentum, please remember we are always right here to offer further help or guidance whenever you need it. We are cheering you on all the way to the finish line!
Best regards,
Flor
Hi Karen,
We are absolutely thrilled to hear that you experienced a quick response time and got the exact information you needed.
Providing fast and accurate support is incredibly important to us because we know how vital it is to get your questions answered without any delay. We always want our members to feel completely taken care of.
We are right here to offer any further help or guidance you might need along the way. We are cheering you on and are so happy to have you with us!
Best regards,
Flor
Hi Mere,
Thank you for sharing your thoughts with us. Our primary commitment is to guide our community toward better well-being, and we always aim to provide a supportive experience that can be adapted to individual needs. We know you recently reached out to us about this, and we would love to have you continue that conversation with our team. Our fitness coaches are available to review your plan directly and explore how we can better tailor the movements to your physical requirements. We are here to help you get the most out of your journey and want to ensure you are fully taken care of.
Best regards,
Flor
Hi Dawn,
Thank you for bringing this to our attention. We always aim to provide clear communication, and it is never our intention for you to feel unheard or have any delay in assistance.
Like many digital services, our program operates on a subscription model that transitions from an introductory price to a regular rate. All pricing and renewal terms are clearly shown and agreed to before purchase, and subscriptions remain active until a cancellation is fully processed. Once a subscription is finalized as canceled, no further charges are applied.
We want to make sure your account is accurately reviewed. To resolve this matter to your satisfaction and look into your cancellation and billing timeline, please email us at [email protected] and mention Ana for priority assistance. We are ready to help you get this sorted out.
Best regards,
Flor