Run-Chicken

We are glad to hear this!

Hi, thank you for taking the time to share your experience. We're genuinely sorry to hear about the issues you've encountered and understand how frustrating this must have been, especially after choosing to support our product. We appreciate your detailed feedback regarding the door's operation, the app, and your interactions with our support team. This is certainly not the experience we aim to provide. We continuously work on improving both our products and customer service, and feedback like yours helps us identify areas where we need to do better. Regarding the language and currency, our support system and pricing are standardized across multiple markets, which is why some responses and offers may have been sent in English and displayed in USD. However, we understand why this felt unusual given that our headquarters are located in Slovenia. We're sorry that we weren't able to meet your expectations, and we truly appreciate that you gave our product a chance. We wish you and your flock all the best, and thank you again for sharing your honest feedback.

Hi, we recently updated the app, so also the older door model can now be programmed via app and the door avatar is visible there.

Hi, we updated the app, so also the older door model is now visible in the app.

Thank you for your feedback! 😊 We completely understand that the recent app update caused some confusion for many users, and we truly appreciate your patience while getting everything sorted out. Thank you again for choosing RUN-CHICKEN! 🐔

Thank you so much for sharing your experience! 😊 We truly appreciate your patience while working through the issue with us. We're very happy to hear that your T50 door is now working correctly and closing exactly on schedule 🐔 We understand how confusing the app display can be after the update, and your feedback is very valuable for us as we continue improving the user experience. Most importantly, we're glad your flock can now enjoy their automatic routine again and that you can finally get a break from those early morning coop visits 😄 Thank you again for choosing RUN-CHICKEN!

Thank you so much for your continued support! 😊 It truly means a lot to hear that you've been part of the RUN-CHICKEN family through multiple generations of our products, from the original auto door to the Infinity and now the Auto Feeder 🐔 We're especially happy to hear that both the products and our customer support have met your expectations. Feedback and suggestions from customers like you help us continue improving and creating better solutions for chicken keepers everywhere. Thank you again for your trust, kind words, and for being such a valued customer. ❤️

Thank you for your lovely feedback!

Thank you for your feedback!

Hi, thank you for your detailed feedback. We’re glad our customer support team was able to assist you, but we also recognize that the app experience should be smooth and intuitive without workarounds. Your feedback has been noted and shared with our development team. We upadted the app today, so the battery life is now shown in tha app. Thank you again for your honest feedback and for your kind words about our support team. It really means a lot to us. We’re continuously working to improve and hope to provide a much better app experience soon. Best regards, Run-Chicken Team

Here’s a warm, professional, and brand-friendly reply 👇 Thank you so much for your kind words. We truly appreciate you taking the time to share your experience. We’re sorry again for the initial issue, but we’re really glad we could resolve it quickly for you. Standing behind our products and making sure our customers are taken care of is very important to us. It means a lot to hear that you’d choose us again in the future. Thanks again for your support and trust! 🐔

Thank you so much for sharing your experience! It’s amazing to hear that your RUN-CHICKEN doors have been working reliably for so many years. We really appreciate your loyalty and are glad our team could quickly help get everything back up and running. It means a lot to know you trust both our products and our support. Thanks again for being part of the RUN-CHICKEN family!

You’re very welcome! 😊 We’re so glad we could help you get everything sorted. No need to worry at all, these things can be tricky, and you did a great job following the steps! We’re always here if you ever need a hand again. Thanks so much for your patience and for being part of the RUN-CHICKEN family!

Thank you so much for your feedback! We’re really glad we could help you get your T50 door working again quickly. It’s great to hear the instructions were easy to follow and saved you from needing a replacement. We truly stand behind our products and always aim to provide fast, helpful support. We appreciate you taking the time to share your experience!

Thank you so much for your kind words! 😊 We’re really glad we could help resolve the issue quickly and that everything is working well now. It means a lot to us that you’d recommend our product! 🐔 If you ever need anything else, we’re always here to help. Thanks again for your support! 🙌

Thank you for this lovely feedback!

Thank you for taking the time to share your experience. We’re really sorry to hear about the issues you’ve encountered with your T50 door. We understand how frustrating the troubleshooting process can feel. To clarify, we do ask for photos and videos during support cases because they provide necessary proof of the fault and help our team accurately diagnose the issue and determine the appropriate solution as quickly as possible. We truly appreciate your honest feedback. It helps us improve both our products and customer experience.

We’re thrilled to hear that the door has been a game changer for you and that it’s been working reliably over the years. That’s exactly what we aim for: simple, sturdy, and dependable. It’s also great to know that our support team could help resolve your issue quickly. We always do our best to be there when it matters. And we love that you noticed the app updates (and called them adorable — that made us smile! 😄). We’re constantly working to improve things while still supporting our long-time customers and older models. Thanks again for your trust and for recommending us, it really means a lot! Best regards, Run-Chicken Team

Hi there, Thank you so much for your thoughtful and detailed review. It truly means a lot to us 😊 We’re really happy to hear that the door has been working reliably for you, even in extreme weather conditions. That’s exactly what we designed it for giving you peace of mind, even when you’re away. Great to hear that replacing the batteries solved the issue quickly and we’re glad our support team could assist you right away 👍 Thanks again for your support and for sticking with us over the years. We truly appreciate it! Best regards, Run-Chicken Team

Thank you so much for your kind feedback! 😊 We’re really glad we could help you find a solution and keep your door working smoothly. Our team is always here to support you, and we truly appreciate your patience while the app update is in progress. Don’t hesitate to reach out if you need anything else!