Run-Chicken

Chicken Safety - Return Struggles

The doors construction is great and I really wanted to support a USA made product/company so I splurged on this over the cheap Amazon stuff. We have major concerns over the potential of the door pinching a chickens neck and was excited about the anti-pinch feature. The anti-pinch mode pushes too hard before retracting and even worse, the second time it tries to close after triggering anti-pinch, it just holds pressure when it triggers again without retracting(this was out biggest concern as we had a chicken pass away recently by a similar operation). This appeared to be the intended operation of the anti-pinch mode. Disappointed in this, in fear of harming a chicken, we attempted to return the product within days of receiving but was told we could not because we don't have the original packaging to return it in. This experience has been very disappointing as I truly wanted to support the company.

Excellent service and great product!!

The chicken door I ordered—advertised…

The chicken door I ordered—advertised as expensive—arrived defective. I immediately requested a refund because I cannot trust this company again. First, they acted like they couldn’t even find my order. It took three attempts and multiple emails just to get them to acknowledge the purchase. Then they insisted I send the door back to their address and provided instructions that required photos. I followed every step, sent the photos to the email, and put the item AND phots in their box. After that, they still wouldn’t clearly give me the return paperwork. When I asked for the return slip, they told me: “This is the address to send it.” The return shipping to Slovenia would cost €25—on top of a defective product I received from them in the first place. This was a terrible experience. Do not trust this company. If you want to avoid issues like this, choose Amazon instead.

Long, dependable and happy experience

We have had three doors all of which worked very well. Our coop has a dirt floor and the door has a challenging environment but works perfectly for nearly 2 1/2 years now. Gives us the confidence of open every sunrise and closes for security every night. I had to open the battery and motor compartment two months ago to change battery. The door operates as I said above despite considerable dirt and spider web which I promise to be more diligent in cleaning.

Great product, great service

We have 7 Run Chicken doors for many years now. Recently we purchased F80 feeder. We reached out to customer service for a missing part. They immediately take care the issue. We are very happy and definitely purchase more in the future.

Keeps our birds safe!

We lost 3 birds to a raccoon attack after forgetting to close our coop last year & decided it was time to stop relying on manual labor to keep our birds safe – the automatic doors from Run Chicken have been a game-changer. The doors work well and the app has been consistently upgraded to work better over time. When one of our doors recently failed, the company helped us with a discount on a replacement part even though we were past warranty. Highly recommend.

Run Chicken Support: Copy, Paste, Ignore, Repeat

Run Chicken Support: Copy, Paste, Ignore, Repeat One star only because zero is not an option. Run Chicken’s customer support is quite possibly the most useless customer service experience I have ever encountered. This is not customer support. It is an automated loop wearing a human name. I contacted Run Chicken because my Door Giant, which is just over a year old, can no longer be programmed correctly. The online scheduler successfully communicates with the door, but the programmed times are approximately two hours off, suggesting a time-zone issue. The new app does not communicate with the door at all. I explained both problems clearly in my very first email. What followed was several days of Run Chicken repeatedly sending me the exact same generic programming instructions while seemingly ignoring nearly every word I wrote. I confirmed that my door has a physical button. I explained the programming process step by step. I described the lights, the beeps, the successful response when using the website, and the complete lack of response when using the app. I sent a screen recording showing my app settings. I then sent a video showing the door entering programming mode correctly. None of it mattered. Rather than address the actual problem—the app does not work and the website is using the wrong time—they continued asking me to prove that I was following the instructions. After I provided the requested proof and again explained that the door enters programming mode without issue, their response was to tell me to use the app and paste the same instructions yet again. It is almost impressive how consistently they managed to respond without answering the question being asked. The problem was never that I did not know how to press a button. The problem was never that the door would not enter programming mode. The problem is that Run Chicken’s programming platforms do not work correctly, and their support department appears either unwilling or unable to troubleshoot anything beyond copying and pasting a standard response. This is particularly unacceptable because this product is supposed to protect live animals. A door that closes roughly two hours earlier than programmed is not a minor inconvenience. Customers should not have to babysit an automated livestock door because the manufacturer cannot maintain a reliable programming method or provide competent technical support when its software fails. Run Chicken has also changed its programming platform without providing clear, consistent communication to existing customers. I was previously told not to use the app because it did not work and to use the website instead. Now I am being told not to use the website and to use the new app—which also does not work. When I asked which platform I am actually supposed to rely upon and how they intended to resolve the issue, they simply sent the instructions again. No technical diagnosis. No acknowledgment of the apparent time-zone problem. No meaningful troubleshooting. No escalation. No proposed repair or replacement. Just the same canned response, over and over, as though the customer will eventually become exhausted and go away. A product is only as reliable as the company standing behind it. Based on this experience, when a Run Chicken door stops working properly, customers may be left with an expensive red panel, a useless app, contradictory instructions, and a customer support department that treats reading comprehension as optional. I would not recommend Run Chicken to anyone who needs a dependable automatic door—or who expects an actual human being to read their message when something goes wrong.

Great products of high quality! Top design

Great products of high quality, I just love the app connection! Makes it much easier to take care of our little herd. Great customer service, very fast und always helpful and friendly!! Thank you especially, Emily, for your help. Eagerly waiting for further products , especially a water dispenser with the same cool design😉

This would have been a five-star…

This would have been a five-star review, I thought it was a great product and I bought three of them. And it was a great product at first. But now they've changed the phone app so that you cannot use it unless you have an internet connection. There should be no need to connect to the internet since it uses Bluetooth to connect to the door. But the app won't startup without an internet connection. Although the old version of the app did work. You can't sell stuff to rural people in the United States and expect that they'll be able to have an internet connection in their chicken coop. Strike two is that the app now says the coop door battery is at 0% capacity when it's actually at full strength. The app decides that enough time has passed that you should change the battery and starts lying to you saying that the battery is at a lower and lower percentage as the days pass until it tells you it's at 0% capacity. Yet it's showing a full four volts. And still works fine. I don't want an app that just lies to me. That's not helpful and certainly does nothing to earn trust. You guys need to build a decent app or bring back the old one. You've made your product useless to me. What gives guys? You had a truly great product going there, until you ruined it.

It has been many years now and we have…

It has been many years now and we have 6 run chicken gates at our farm in France and still very happy and all are functioning good, unlike the chinese stuff available elsewhere, that you should avoid. Thisis good quality and very good service if you need it

Great customer service and product experience!

My experience with Run Chicken support has been stellar! The automatic door was working pretty solid and then I had a problem with the gear drive on my T50 automatic door (chicken related not mechanical) and the customer support that I received through email, walked me through the problem. My support person was prompt and thorough with what I should do.

Our chicken door opens and closes on…

Our chicken door opens and closes on time every night. Everything has been great so far and we’re happy our chicken are safe at night.

Feeder came broken after waiting 4 weeks for delivery

First - They listed their automatic chicken feeders as "IN STOCK" in huge lime green writing while putting, "2-3 weeks preorder" in small writing in the description. Second - After 4 weeks of waiting, the feeder came BROKEN. The door wasn't installed correctly and would not open or close. I had to fix it myself. I just knew that in order to replace it, it would take weeks or months of communication with this bootlegged company just to get a new one. This was my mistake. Third - After ONE WEEK, my chickens have managed to break the door! They pecked the gear/hinge right off. This feeder was not cheap and took a month to receive. It came broken, I fixed it myself, and now it's broken because it's made poorly. I also want to mention that I somehow got looped into a mass chain email with other customers (that's how unprofessional this company is). There are several emails from customers all saying the same things as me - their feeder came broken after waiting 4 weeks but they're actively trying to return it while getting ignored by this company. DO NOT ORDER FROM HERE.

Thank You Mrs. Emily Johnson

I just want to be honest about my experience with run chicken customer service. Everybody complaining about the service they are receiving from run chicken. Most of the feedback is quite negative, however I just want to say Mrs. Emily Johnson has never let me down. She has given me her heart in assistance and has went beyond and above to get everything situated for me. She responded on time and has help me throughout to any questions I have had. She’s amazingly more than what has been said about customer service. She has been my family and friends everything. If I could I would have a reward dedicated to her personally. Take a look at how dedicated she has been to her role in helping customers. Run chicken, please allow more people to become this way in your service just like her! Thank you Mrs. Emily Johnson for all that you do for the each and everyone one of us. Just being real and respectful. My family and I love you… God bless for for everything

Great products!

Great products, easy to set up and use; the customer service is quick to assist and provide solutions.

Had programming issues

Had programming issues. Contacted customer support very prompt response from Emily that solved my issues thank you

More than thrilled with this company…

More than thrilled with this company and this door. No more worry- this door closes them in and lets them out right on schedule every day. One less thing to do each day!!!!!

They walk me through a technical glitch…

They walked me through a technical glitch /instructions with a professional approach

Light sensor doesn't work, customer support gives excuses.

I purchased the old model of T50 and it worked like a charm for 1 year and half, then it started malfunctioning (issues with the microprocessor after a big sand storm). I purchased a new drive but my old model was not in production anymore so I updated to the bluetooth one. Long story short, the light sensor does not work. I contacted the customer care, and they said, literally, that it is normal for the light sensor to not work and use the gps mode instead. EXCUSE ME, I paid for a light sensor, the light sensor worked absolutely perfect on my old model, there is absolutely no reason for the light sensor to not work on the new model other than a faulty product. Also the app is terrible, it forces you to have a minimum delay of 15 minutes, with the result that my chickens are trapped in the coop 15 minutes longer with the new model, compared to my old one, causing pecking issues. Give customer the option to chose a 0 delay if they want, is that hard? This review will stay negative until run chicken updates and fixes their terrible software and make my door work as intended. There is no reason other than terrible buggy software or a blatant defective sensor for my door to not work properly. I repeat, if my old door light sensor worked, there are no excuses for the new one to not work. I give 2 stars instead of 1 just because they offered me a 30% discount on the new drive purchase, which is still 70+€ for a product that doesn't work as promised and advertised.

Excellent Customer Service

After 3 years of use, the controller/switch board of my T50 door quit working. I tested the motor and it still worked, but the unit would not work and the button on the controller did nothing. I emailed Run-Chicken and got a reply the following day, telling me the product only had a one year warranty, but if I would send them a copy of my receipt they would give me a 30% discount on a new drive unit for the door. The drive unit is the most expensive part of the system -- on their website a new door is $130, and the quoted price of a new drive unit is $109, but with the 30% discount it was only $79, and shipping was free. Despite the failure after 3 years, this is a very good product, and the customer service was excellent.