Wonderful product
Wonderful product! Also when I had a problem, their response was very quick and was able to resolve my issue! Thank you
Reply from Run-Chicken2026-04-07
Thank you for your feedback!
About Run-Chicken
Data updated- Website
- run-chicken.com
- Category
- Animals & Pets
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 90% (9/10)
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Is Run-Chicken legit?
Run-Chicken (run-chicken.com) has a 4.3 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Animals & Pets and its reputation is good. 81% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 90% of negative reviews. Last updated 2026-08-10.
What people say
Refreshing...
Excellent customer support!! This company is very responsive, knowledgeable and a pleasure to work with.
Reply from Run-Chicken2026-04-10
Thank you for your feedback!
I purchased an automatic chicken door…
I purchased an automatic chicken door over a year ago. The door does not work properly, they replaced it free of charge!!
Reply from Run-Chicken2026-04-10
Thank you so much for your feedback! 😊 We’re really glad we could help and get everything sorted for you. Standing behind our products and taking care of our customers is very important to us. If you ever need anything else, we’re always here for you!
The support for this company is…
The support for this company is amazing, I was having trouble with the door automatically opening feature. They replied to my email within 24hrs. Every email after my first email was also very prompt. They helped me trouble shoot it Every step of the way till this problem was fixed
Reply from Run-Chicken2026-04-10
Thank you so much for your kind words! 😊 We’re really glad we could help you get everything working smoothly. Our team is always here to support you every step of the way, so don’t hesitate to reach out if you ever need anything in the future!
Always satisfied
This is the second time I contact the customer support: the first time years ago they send me new door mechanism and to today because of the apps which does not fit any more with my old door Always get the help I needed Great customer support and very responsive
Reply from Run-Chicken2026-04-10
Thank you so much for sharing your experience! 😊 We’re always here to help and committed to supporting our customers every step of the way. If you ever need anything in the future, don’t hesitate to reach out!
We have had this automatic door for a…
We have had this automatic door for a few years and I has performed very well. I took the opportunity to upgrade to the Bluetooth version which was a simple swap out process. Our chickens come and go trouble free.
Reply from Run-Chicken2026-04-07
We are happy to hear this!
I've had so much trouble trying to…
I've had so much trouble trying to program this door. This representative that responded to my email request gave me a link that fixed the programming problem immediately.
Reply from Run-Chicken2026-04-03
Thank you for your feedback! We are happy to help.
The customer service rep got back to me…
The customer service rep got back to me in less than 24 hours. They were courteous and offered help that got my door running again. I appreciate that very much! Thanks!
Reply from Run-Chicken2026-04-03
Thank you so much for your kind feedback! 😊 We’re really glad to hear our team was able to get back to you quickly and help get your door running again. Providing courteous and helpful support is very important to us, so we truly appreciate you taking the time to share your experience. If you ever need anything else, we’re always here to help!
I have the giant door and I think its a…
I have the giant door and I think its a great door. My only complaint is that the door has vented holes in it so that means during the winter it lets a draft flow through and doesn't keep the coop as warm as it could with a solid door. Now its great for the summer but terrible for the winter.
Reply from Run-Chicken2026-04-03
Thank you for your feedback! 😊 We’re really glad to hear you’re happy with the Giant Door overall. The vented design is intended to provide opening and closing of the door, but we understand how that can be less ideal in colder weather. We suggest adding a wind barrier or creating a small enclosed area inside the coop to help reduce direct airflow while still allowing the door to function properly. We truly appreciate you sharing your experience, and if you ever need support, we’re always here to help!
Great door and great customer service
Great door and great customer service. I had to contact them because I couldn’t program my door and found out that their new app update wasn’t compatible with the door until they get a fix. I emailed them they responded quickly. I got it fixed and they were super quick to respond.
Reply from Run-Chicken2026-04-03
Thank you so much for your feedback! 😊 We’re glad to hear you’re happy with the door and that our team was able to help you quickly. We appreciate your patience regarding the app update, and we’re happy everything is now working smoothly for you. If you ever need anything else, we’re always here to help!
I'm really happy with this product
I'm really happy with my Run Chicken Door. I did however develop an issue and contacted customer support for help. Literally within an hour Emily contacted me with the steps to take to resolve my issue. I was surprised by the very fast and friendly response! I recommend this product to anyone quality and customer support!
Reply from Run-Chicken2026-04-03
Thank you so much for your kind words! 😊 We’re really glad to hear you’re happy with your Run Chicken Door, and that Emily was able to help you quickly. Providing fast and friendly support is very important to us, so your feedback truly means a lot. If you ever need anything else, we’re always here to help. Thanks again for your recommendation!
This product is fantastic
This product is fantastic. Worked everyday for 2 years before I had to put 2 new AA batteries. Reliable and you don't have to think about it or check on it.
Reply from Run-Chicken2026-04-03
Thank you for your feedback!
Helped after two years!!
My drive unit broke about two years after purchase. I emailed customer service to ask about buying a refurbished unit for a little less money. They provided me a discount code and free shipping!! I was shocked. They didn’t have to do that. I am happy with their products and customer service. Thank you
Reply from Run-Chicken2026-03-31
Thank you so much for sharing your experience! We’re really sorry to hear about the issue with your drive unit, but we’re glad our team could help make things right. It means a lot to us that you took the time to reach out, and we’re always happy to support our customers however we can. We truly appreciate your kind words and continued trust in our products and service. It really makes our day! 😊
So glad I found Run Chicken
They got back to me with different ways to help. Very good company to do business with. Thanks!
Reply from Run-Chicken2026-04-03
Thank you!
I lost a screw while changing the…
I lost a screw while changing the batteries in my automatic door. I sent a picture of one of the other screws to customer support and they helped me find a replacement. I was hoping to buy from Run Chicken but they didn't offer replacement parts.
Reply from Run-Chicken2026-03-30
Hi, Thank you for your review. I’m sorry to hear about the missing screw. Unfortunately, we don’t offer individual replacement parts for sale at this time. That said, it’s great to hear customer support was able to help you identify a suitable replacement.
Don’t hesitate to reach out to customer service
I’ve had my door for 1 month and it has worked great. However, I ran into some trouble when I went to download a firmware update. I tried troubleshooting it on my own and had no success. I reached out to customer support and they responded quickly and with instructions that did resolve the problem. My recommendation to other owners would be to skip the part of trying to figure it out on your own and just reach out to customer service. They were refreshingly responsive and incredibly helpful.
Reply from Run-Chicken2026-03-26
Thank you so much for sharing your experience! 🐔 We’re really glad to hear the door has been working great for you, and that our support team could quickly help resolve the issue with the update. Your advice is spot on. We’re always here to help and happy to jump in whenever needed. We truly appreciate your support!
Programming T50 Doors
I had trouble programming my two T50 chicken doors so I reached out to the Support team. Their email was easy to understand and provided me with precise steps on how to reprogram. It worked the first time! I’ve had both of my doors for almost 3 years now, and I always been very satisfied with the performance and ease of instruction.
Reply from Run-Chicken2026-03-25
Hi, thank you so much for your kind words! 😊 We’re really glad to hear our support team was able to help you quickly and that the instructions worked right away. That’s exactly what we strive for. It’s also great to know your T50 doors have been performing reliably for nearly 3 years! We truly appreciate your continued support and are happy to have you as part of the RUN-CHICKEN family 🐔💛
best customer service experience EVER.
I have had two Run-Chicken doors for about 4 years. I have one on my coop leading out to their run, then one on the run allowing them out to the yard. I use the timer option rather than the light sensor as the area where the coop/run is located is rather shaded and I have to change the timer with the seasons. For years I have had no problem changing the timer. Then I switched from an android to an iphone and downloaded the new Run-Chicken app on my phone. All of a sudden I could not change the timer. I even tried using my old phone and app thinking it would help. After multiple frustrating attempts and failures I sent an email to Run-Chicken.com voicing my quandary that opened with "WTF." Emily responded quickly with a simple fix with a link that worked perfectly. She was professional and so easy to work with. I even apologized for my "WTF" opening, and she was not rattled at all. At the end of the day it was user error (it usually is with me) and now my doors are functioning perfectly. Emily was awesome and after 4 years of exposure to the elements, both doors are working like they were on the first day. Love this product and the customer service is OUTSTANDING. Thank you Emily for an easy resolution and easing my mind. Rob
Reply from Run-Chicken2026-03-25
Hi Rob, Hi, thank you so much for sharing your experience! 😊 We’re really happy to hear that your doors have been working reliably for over 4 years. That’s exactly what we aim for. It’s also great to know Emily was able to quickly help and get everything back on track. Thanks again for your kind words and for being a long-time part of the RUN-CHICKEN family 🐔💛
My chicken door wouldn’t work at all…
My chicken door wouldn’t work at all and Emily had me try a couple things to get it to work but nothing worked. She determined it had an internal problem couldn’t be fixed. She offered a new unit at a reduced cost and I purchased it. Thank you very much!
Reply from Run-Chicken2026-03-25
Hi, thank you for sharing your experience! 😊 We’re sorry to hear the original door couldn’t be repaired, but we’re glad Emily was able to assist and find a solution for you. We always aim to make things right as smoothly as possible. We truly appreciate your understanding and support, and we hope your new unit serves you perfectly! 🐔
Terrible
Terrible, overpriced products. I have the t50 door and it’s impossible to program. I had to reprogram it for daylight savings time and it’s not registering the correct time and the process to program it is the absolute worst. I also have the feeder, the amount of feed my chickens waste is unreal. I reached out to customer service and they recommended I put a piece of wood in the bottom to “block the flor of food”. For the amount of money I paid for these products I would expect them to function better.
Reply from Run-Chicken2026-03-20
Hi, please tell us your customer support ticket number, so we can make it right for you?