Run-Chicken (run-chicken.com) has a 4.3 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Animals & Pets and its reputation is good. 81% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 90% of negative reviews. Last updated 2026-08-10.
The automatic chicken coop door is wonderful ! I had a little difficulty programming (I’m not tremendously techie) but a quick email to customer service got me on track in no time.
We are glad to hear this!
EDIT: After publishing this review, Run- chicken contacted me (in slovenian this time). I returned the broken door and they refunded me. Run chicken doors worked great...for a couple of days. I had constant issues with them not opening in the morning or not closing at night. Luckily I figured it out soon enough so I went to check if chickens were left out every morning so they wouldn't cook in the coop. And checked every evening if they are closed in so the fox wouldn't get them. I might as well just open amd close them manually. After trying to claim warranty, their customer service wanted me to send proof of malfunction for which I needed more cameras than I own. Speaking of customer service. This is Slovenian company, I am in Slovenia, tried to talk to them in slovenian and all I got from them were english replies and some offers in DOLLARS. Just thought that was a but strange. Anyway, about 6 months later they updated the app and things started to work, finally. Except when it was somewhat cold outside, the same problems reappeared and persisted until spring when it got warmer. About three weeks after warranty expired, the motor (?) module of the door just cracked open, deeming the door useless. I wrote to them again (in Slovenian), got some automated message in english about expired warranty (fair) and some more offers in dollars. For a product that cost 120€, I'd expect it to work flawlessly and have good customer service, though it's understandable that nothig works 100% of time, but this was a bit much. I really wanted to support fellow Slovenian's product, but all I got was disappointment. I ordered some Temu doors, they work fine and are much much cheaper and are probably manufactured in the same country as Run-chicken anyway.
Hi, thank you for taking the time to share your experience. We're genuinely sorry to hear about the issues you've encountered and understand how frustrating this must have been, especially after choosing to support our product. We appreciate your detailed feedback regarding the door's operation, the app, and your interactions with our support team. This is certainly not the experience we aim to provide. We continuously work on improving both our products and customer service, and feedback like yours helps us identify areas where we need to do better. Regarding the language and currency, our support system and pricing are standardized across multiple markets, which is why some responses and offers may have been sent in English and displayed in USD. However, we understand why this felt unusual given that our headquarters are located in Slovenia. We're sorry that we weren't able to meet your expectations, and we truly appreciate that you gave our product a chance. We wish you and your flock all the best, and thank you again for sharing your honest feedback.
The door worked great, untill they changed the app. Now older doors have to be programmed via a website. Time set opening does not work anymore via this website. Using apk-mirrors I had to revert to an older version of the app that still works. Never forget your earlier customers that made your company grow.
Hi, we recently updated the app, so also the older door model can now be programmed via app and the door avatar is visible there.
The new app does not work with the T50. You cannot pair the door with the app. Yes you can still program the older model T50 but it does not allow you to save setting nor use any features with the new app. Very sad.
Hi, we updated the app, so also the older door model is now visible in the app.
I was thrown off by the update to the app, as I believe most people were according to the reviews; however, customer service was great and got my problem resolved promptly!
Thank you for your feedback! 😊 We completely understand that the recent app update caused some confusion for many users, and we truly appreciate your patience while getting everything sorted out. Thank you again for choosing RUN-CHICKEN! 🐔
I contacted customer service because I was unable to get my T50 door to save the settings I programmed with the updated app, or so I thought. There were several back and forth emails with suggestions for me to try to remedy the problem. I had already performed all of the suggestions and nothing seemed to be working. After several conversations via email, I was told that the new settings do not appear on the app and I should reprogram the door and then test it to see if it worked. I did (sitting in the chicken yard, waiting for the time I had set for the door to close) and it closed on the exact minute I had it programmed to. And, the home screen on the app still had the old time settings displaying from before the update. I was very happy because I did not want to buy a new door right now and I'm tired of having to go to the coop to let the birdies out every morning.
Thank you so much for sharing your experience! 😊 We truly appreciate your patience while working through the issue with us. We're very happy to hear that your T50 door is now working correctly and closing exactly on schedule 🐔 We understand how confusing the app display can be after the update, and your feedback is very valuable for us as we continue improving the user experience. Most importantly, we're glad your flock can now enjoy their automatic routine again and that you can finally get a break from those early morning coop visits 😄 Thank you again for choosing RUN-CHICKEN!
I have had 3 run chicken products and have loved them all! We had the OG auto door and upgraded to the infinity after a couple years (the infinity was nit available when we first purchased) and now have the auto feeder as well. I have never been disappointed in the products. On top of it, customer service is VERY responsive via email and will answer any questions to have, help to troubleshoot, and will take suggestions. 10/10 all around, great company.
Thank you so much for your continued support! 😊 It truly means a lot to hear that you've been part of the RUN-CHICKEN family through multiple generations of our products, from the original auto door to the Infinity and now the Auto Feeder 🐔 We're especially happy to hear that both the products and our customer support have met your expectations. Feedback and suggestions from customers like you help us continue improving and creating better solutions for chicken keepers everywhere. Thank you again for your trust, kind words, and for being such a valued customer. ❤️
We have a number of run chicken products. The customer service is really some of the best I’ve experienced. A real person responds quickly and the concern is resolved. I’ve recommended run chicken not only because of the products but also because their customer service is so good.
Thank you for your lovely feedback!
Thank you for your feedback!
The new update really messed things up, unfortunately. I have the older T-50 model, which the app wasn't the greatest to begin with, but it worked fine & you could tell the times you had set & battery level etc. Pretty basic, but it worked. After the update I couldn't adjust times or anything. It wouldn't show a "set" or "save" option. I contacted customer service & they were amazing. I sent screen shots & video etc. Apparently I had to adjust the font size to the smallest setting on my phone for the "set" button to show up. I would give 4 stars if the app would at least function like previously. Right now I can get it to set the times to close/ open etc but the app still shows my old times & doesn't give battery level meter anymore, or let you know that what you actually set went through. (before there was a "success" notification after programming) It's a sturdy door. I don't care about "adding my flock" into the app (although it is a cute feature) but I'd rather be able to see the times set on my door & battery level like previously. Hope the next "fix" adds that function back in. 5 stars for the customer service - 1 star for the app after the update.
Hi, thank you for your detailed feedback. We’re glad our customer support team was able to assist you, but we also recognize that the app experience should be smooth and intuitive without workarounds. Your feedback has been noted and shared with our development team. We upadted the app today, so the battery life is now shown in tha app. Thank you again for your honest feedback and for your kind words about our support team. It really means a lot to us. We’re continuously working to improve and hope to provide a much better app experience soon. Best regards, Run-Chicken Team
I had a great experience with this company. After receiving my automatic chicken coop door, I discovered there was an internal malfunction. I reached out to their customer service team, and they promptly provided a free replacement part without any hassle. It’s refreshing to see a company stand behind their product and take care of their customers the way they did. Because of this positive experience, I’ll definitely continue purchasing their products in the future and will gladly choose them again if I need another door for a new coop.
Here’s a warm, professional, and brand-friendly reply 👇 Thank you so much for your kind words. We truly appreciate you taking the time to share your experience. We’re sorry again for the initial issue, but we’re really glad we could resolve it quickly for you. Standing behind our products and making sure our customers are taken care of is very important to us. It means a lot to hear that you’d choose us again in the future. Thanks again for your support and trust! 🐔
I bought my first RUN-CHICKEN door 5 to 6 years ago. I now have four doors, two of the old style and two of the Bluetooth. One of my old style doors recently quit working, it just wouldn’t take programming anymore. So I emailed RUN-CHICKEN and right away they had a solution for me and the door works just fine again. I love their product and I love their quick and helpful responses to issues! Now, when I say issues I have had these doors for many years and have only had the one issue! And that was rectified within minutes of emailing them!!
Thank you so much for sharing your experience! It’s amazing to hear that your RUN-CHICKEN doors have been working reliably for so many years. We really appreciate your loyalty and are glad our team could quickly help get everything back up and running. It means a lot to know you trust both our products and our support. Thanks again for being part of the RUN-CHICKEN family!
Thank you so much for your patience with me as I "fixed" my door. I am not technically savvy and had to be given step by step instructions to update my older door!
You’re very welcome! 😊 We’re so glad we could help you get everything sorted. No need to worry at all, these things can be tricky, and you did a great job following the steps! We’re always here if you ever need a hand again. Thanks so much for your patience and for being part of the RUN-CHICKEN family!
I contacted the company because my T50 (older model) door stopped opening automatically in the morning. They immediately sent back instructions on how to program the older models using a tool provided. In about a minute my door was working again and I didn't need to purchase a new door. Company stands behind it's products and customer service is great.
Thank you so much for your feedback! We’re really glad we could help you get your T50 door working again quickly. It’s great to hear the instructions were easy to follow and saved you from needing a replacement. We truly stand behind our products and always aim to provide fast, helpful support. We appreciate you taking the time to share your experience!
Excellent product, we had an issue when we changed our phone trying to reprogram the door, I contacted them by email and their response was super fast. I do definitely recommend their product.
Thank you so much for your kind words! 😊 We’re really glad we could help resolve the issue quickly and that everything is working well now. It means a lot to us that you’d recommend our product! 🐔 If you ever need anything else, we’re always here to help. Thanks again for your support! 🙌
I highly recommend this product. It has worked as promised. I have had my door for 2 years now. Customer support is excellent, I contacted them as I was having difficulty with programming ( my own difficulty with technology!)they answered me in minutes and helped.
Thank you for this lovely feedback!
My first T50 door had internal problems. The company makes you do a lot of testing, videos and the like before you get a replacement. I used it for about two years and now it made a heavy grinding noise. In taking it apart, the brass drive gear on the motor is worn out and cannot turn the gear train resulting in a door that doesn't move anymore. For the premium price, I can't say I am impressed with the cheap motor internals. ( I wish I could post a picture of the worn drive gear, easy to see). Gears should be steel for better life span, not happy with the quality. It only has a 1 year warranty. I would not recommend buying.
Thank you for taking the time to share your experience. We’re really sorry to hear about the issues you’ve encountered with your T50 door. We understand how frustrating the troubleshooting process can feel. To clarify, we do ask for photos and videos during support cases because they provide necessary proof of the fault and help our team accurately diagnose the issue and determine the appropriate solution as quickly as possible. We truly appreciate your honest feedback. It helps us improve both our products and customer experience.
We bought this door years ago when we got our second flock and it’s a game changer. It’s sturdy, simple, it works reliably with out fuss. When we did have an issue, customer service was excellent with a prompt and thorough response resolving my issue within 36 hours. They’ve even accommodated for older models in there app update (which is adorable btw). If you’re on the fence, do it. You’ll be glad you did.
We’re thrilled to hear that the door has been a game changer for you and that it’s been working reliably over the years. That’s exactly what we aim for: simple, sturdy, and dependable. It’s also great to know that our support team could help resolve your issue quickly. We always do our best to be there when it matters. And we love that you noticed the app updates (and called them adorable — that made us smile! 😄). We’re constantly working to improve things while still supporting our long-time customers and older models. Thanks again for your trust and for recommending us, it really means a lot! Best regards, Run-Chicken Team
I love the simple mechanicals of this door. I love knowing that it will open and close with the ambient daylight, so that I can go away for a weekend and know my girls will be able to get out during the day. It worked beautifully even during our recent polar vortexes and sub-zero temperatures. The only time it didn't work was when it had rained and then there was a quick freeze. Moisture around the edges required a bit of a tap to get it loose. Recently it stopped being quite so trustworthy, i.e. it would open late in the morning, but a quick response from customer support suggested I replace the rechargeable batteries, which were several years old by now. Problem solved. As I was working on the door, the chickens were very curious. They heard the sound of it opening and closing and one very excitedly came over to quick run inside before she missed her chance. They know that sound! I do look forward to an improvement on programming the door. It's very wonky. Took me several tries, but it did work. That said, I stand by my five stars, given I've only had to program it twice in the years that I've had it.
Hi there, Thank you so much for your thoughtful and detailed review. It truly means a lot to us 😊 We’re really happy to hear that the door has been working reliably for you, even in extreme weather conditions. That’s exactly what we designed it for giving you peace of mind, even when you’re away. Great to hear that replacing the batteries solved the issue quickly and we’re glad our support team could assist you right away 👍 Thanks again for your support and for sticking with us over the years. We truly appreciate it! Best regards, Run-Chicken Team
Customer service was great! The app is not working with my older version door so I reached out to customer service and the response time was super quick and they helped me program my door with a link until a new update is available for the app. Very impressed with the customer service support. Thank you
Thank you so much for your kind feedback! 😊 We’re really glad we could help you find a solution and keep your door working smoothly. Our team is always here to support you, and we truly appreciate your patience while the app update is in progress. Don’t hesitate to reach out if you need anything else!
64 reviews matching